I was having a malfunction with my vape. I walked in, demonstrated the issue. Explained what I was looking for and they were quickly able to recommend a couple products that perfectly matched my needs. I would highly recommend Poway Smoke shop knowledgeable and friendly staff. They have a large selection. A little pricey but in a pinch they'll most likely have what you need! I'll definitely be back. Thank you! read more

Wish I read the Yelp reviews before going here. Clerk behind the counter had absolutely no knowledge and couldn't answer a damn question. Then, I made the mistake of grabbing 10 of the "10 for $10" last minute vapes for backups knowing some would probably be a hit or miss. Not one worked. They for sure were selling these knowing they were dead. After admitting that, I told the manager I'd be happy to give them my business and exchange for something that works rather than get my money back. Proceeds to have me sit there checking another stock of crappy throw aways until 2 worked. Also, pretty sure they overcharged me for the juice I bought. Wish I asked for the receipt. Owner/manager masks his shadiness with "nice guy personality". Be forewarned! read more

Pipe Smokers - YES I was really surprised. It was way more than just a place to buy capes. I'm a pipe smoker, they had a nice selection of pipes, a good selection of loose leaf pipe tobacco, and even pipe filters, different sizes. It was PRECISLEY what I needed. The gent behind the counter helped three customer groups simultaneously taneiusly and with real concern to help. Finally the prices were spot on, I got a great deal for the items i needed. read more

Came in and got a vape, I tried it when I walked to my car and it didn't work. The guy exchanged it, gave me another, which also didn't work. So he gave me a THIRD in a different flavor, I Took a puff and it worked, so I said thanks and left. Soon as I get home within 6 minutes......it doesn't work. I called to ask for an exchange and they said once you walk out they don't exchange. they're purposely selling faulty products and won't exchange them. Vapes are too expensive for this type of scam. Wouldn't recommend this place at all. read more

This place is overpriced. 30 dollars for a vape (Geek bar) you can buy 2 for 40 dollars which is a good deal but if you don't want to buy two then you are out of luck. read more

The night guy that works here was very welcoming and friendly. The first time I've felt like I wasn't a burden to be in there. He wore glasses, give that guy a raise! read more

This guy is so damn rude. I rather get my car drive to PQ to smokers land where they greet you properly and treat you like a human being. Not to mention they sell the same stuff and more for almost half the price. Trash business for trash people read more

We were there on 07/27/2021 at 5:19pm. The guy working there (Fasu? Nafu?) is so rude! Washing the cigar bar window was more important to him than acknowledging us when we clearly had questions. He has nothing but non answers, dismissiveness, and a complete lack of respect. Rude! read more

Daniel was super helpfully and friendly! For the first time I felt welcomed and treated right at shop. Tall guy that worked there before was the rudest! I'm glad he's gone. read more

Stopped by for some incense. Grabbed a few boxes of Nag Champa and went up to the counter- employee said they were $14.99 per box. When I mentioned it must be a mistake because they are normally like $2 each, he said "nah the register says 15g pack for $14.99- it is a big pack, theres a lot in there". I stupidly believed him and paid the $14.99+tax for the box, got to my car IT WAS THE NORMAL 10 PACK OF Nag Champa . I went back inside, and showed the employee who didnt care. His response was "Well thats what it rang up for in the system, and you opened it so I cant refund you". $14.99 to learn to never return. read more

This place sells fake flum floats. Stopped here to get my favorite flavor (fruity Hawaii) and immediate noticed the flavor and hit felt off. Opened it up and it looked similar but certain pieces were missing. Sure enough when I input the code to the flum verify website it was not found. Beware of other vape products being fake. Not only was it a fake it cost 5+ more than I usually pay for them elsewhere. Would stay clear of this place. Stick to reputable vape shops. read more

Poway Smoke Shop - Tobacco Shops Near Me - Poway, California

WARNING: THIS PLACE SELLS FAKE FLUM FLOAT VAPES. I bought a Flum here today and it tasted burnt and the packaging was loose and the vape inside was way too light and it was scratched which was weird. I got suspicious so I compared it to my real one that was empty and there was an obvious difference In both the font and the color. The fake one also had a copywrite icon next to the logo instead of the trademark icon that is on the authentic ones. I typed in the verification code on the back of the new vape on the flum website and nothing came up. I then compared the fake packaging to an authentic one and the fact that i was just sold a fake vape was made very clear. The fake vape packaging literally has the wrong verification website on it and the font is so light you can barely read it. I was pissed so i took it back to the store and respectfully explained to the dude that sold it to me that it was fake and he basically said "well you already bought it and theres No returns". He didn't seem to care at all that the verification code was fake and just kinda shrugged it off when i showed him evidence and suggested that i had gotten the wrong verification website so i think he was definitely aware that hes selling a fake product. He ended up giving me a replacement vape but only after i made it very clear that i wasnt just gonna bend over. Fuck this place fr. Be careful and always check your verification code on your products. If i could give this shithole zero stars i would. read more

Poway Smoke Shop - The fake code - Tobacco Shops Near Me - Poway, California

Don't purchase products such as batteries for oils and cartridges. I bought one of their batteries and it is constantly indicating that it is dead and needs to be charged but the charger they provided me with does not charge the battery. (There's no light to indicate the battery is charging with the USB cable when plugged in. I've tried it in multiple different outlets.) I came back to the store to ask for them to either refund me or exchange the product out. It was only $20 thank goodness I didn't spend more because of course the guy was rude and said no exchanges. He even plugged it in to see that it doesn't charge and he still refused. Will not be coming back here. read more

Poway Smoke Shop - USB cable doesn't work. Doesn't charge. Beware - no exchanges. - Tobacco Shops Near Me - Poway, California

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Bought a vape mode and went back to get coils and they don't care them. Can't find them anywhere. Very unhappy with this place. read more

Poway Smoke Shop - Twister vape mod. - Tobacco Shops Near Me - Poway, California

Prices are absolutely ridiculous. Everywhere else vapes are $10 less. The excuse.... "Poway is expensive". Total bullshit... it's called greed read more

These guys sell 30ml nic salts for $27 minimum. The same brand and size are only $16 anywhere else. That's right. $27 plus tax for their cheapest 30ml nic salts. Really? Wtf read more

Poway Smoke Shop - Tobacco Shops Near Me - Poway, California

Terrible customer service. Bought a vape which was over priced and only lasted 2 days. Tried to exchange it and they refused. Said would give 10% off of purchase of a new one. Will not be going back. read more

rude and inconsistent. love one of the younger employees, made me want to come back to the shop. came back and second taller employee made me never come back :) other shops plenty close with friendly employees ‍ read more

Not many Smoke Shops out this way. This place has a beautiful glass selection! Staff was knowledgeable and helpful. Over all I found what I wanted and I'm a happy customer it will now be my go-to smoke shop. Tip: it's in the sprouts parking lot They have lots of cigars too! read more

Worst smoke shop! If you want to get ripped off come to this place. I usually go to Rancho Penasquitos store and they are very nice with much cheaper prices. The nicotine juice was 14$ more than Rancho penasquitos. Almost double the price. The guy was a complete rude and unhelpful. If I could give a lower rating I would definitely do. read more

I've been coming to this place for almost 6 months now. Today I went in and bought a vape pen, opened it up and it didn't work right of the box, not even blinkling low battery lights. I walked right back in and asked for an exchange and the person behind the desk refused to give me another one or refund my money. I will never shop here again. Buyer beware. read more

Growing up in Poway, this place was my go-to shop for cigars; however, when I moved away was forced to find alternative stores closer to me. After moving back to Poway, I started coming here again and it has once again become my go-to place for cigars and now pipe tobacco. The gentleman who is always working there is always very friendly, helpful and always recommends new stuff to me when asked. great selection of Rocky Patel cigars which are some of my favorites. Recently re-did the humidor too! A+ for Poway Cigars! read more

Terrible smoke shop never coming back. Went to buy a puff bar from the owner of the shop. Was charging a hefty price for the devices. Decided to buy a couple. He tells me to try them out before leaving the store. I open the first one and it isn't working properly. Then the owner tells me he can't swap it for me because it would come out of his own money. Decided to tell me he can't to anything when I've been a RETURNING CUSTOMER FOR YEARS!!!!!!!!! Can't believe this man. DONT COME TO THIS POWAY SMOKE SHOP. TERRIBLE CUSTOMER SERVICE. GO TO IRIE COAST!!!!!!!!!!!! read more

I've come to this place numerous times to purchase disposable vapes 3 times they have sold a defective vape and as of today they are not replacing the defective vape which cost an upwards of $10+ dollars. Poor customer service if you ask me and bad Karma to keep someone's money for a defective product. Do not go here for overpriced defective products. read more

We recently just moved to Poway and my boyfriend was in need of some juice. We called in to see if they carried the brand he liked, we were told by Joseph that it's a cheaper price than other places we go PERFECT! We go literally down the street to pick it up and Joseph ended up helping us with everything. We love him! He is very knowledgeable, easy to talk to and super down to earth (his accent is a bonus) We will definitely be coming back for anything else my boyfriend needs in the future read more

This place is a joke.. The prices are outrageous. Save your time and money because it's robbery. Shop around and save your money..

The older guy will take you for all you got. Charges way to much says cause they are the only ones in poway. They are nice in there loved the guy from Tennessee would go in there just to see him he was great but no longer works there. They won't let you return anything I bought a Vape mod that didn't work and when I came right back wouldn't help me out.wouldn't go back unless I'm desperate! read more

I'm seeing a lot of bad reviews here. My review is a good one. I buy cigars and incense here, and occasionally something like a case or an accessory. I'm here once a week at least and I've never had anything other than a pleasant experience. read more

Started coming here a few months back because they carry the vape juice brand I like. Haven't had any issues with the product. But the tall skinny Persian looking dude really just makes you feel like a pice of crap when u walk in. No welcome or even a hello. When you ask him if they have a flavor or what nicotine content it is. He acts like you asked him to mop the floor. Seems like he hates his job. This guy has been there last 3 times i have and each time I've felt the same way after leaving. Look I'm not looking for you to stroke me when I walk in , but simply just be polite and courteous. read more

If I had the option to put zero stars here I would. This place is the worst. I have been vaping with e-cigs for three years. I've had the same box for 2 of those 3 years and it finally gave out on me. I spent $165 nine days ago. I purchased a new vape kit and two bottles of e-liquid. I got to enjoy the new mod for eight days before it simply stopped working. I pulled the batteries out to charge them and when I went to place them back in, the box was completely dead. Firing pin not working and the front display was black. It's toast!! EIGHT DAYS people!! I called the store to see if I could simply exchange the product and was told they don't take returns or exchanges and I was told I had to speak to the manufacturer. Any store worth their salt would exchange the product and deal with the manufacturer themselves. It's just good business. I was told to speak with Ronnie the manager the next day. I called today and the owner seemed very unconcerned that he is selling garbage out of his store. I would have gotten a longer lasting device had I purchased used from a private seller on OfferUp or LetItGo. Ronnie tells me "If I did a return and an exchange for every customer asking for one, I'd be out of business." Well that's because you're selling people defective products and you know that you're ripping people off so of course you'd be out of business. I know a BUNCH of small business owners that do returns and exchanges and they are doing just fine in their businesses. *****WARNING***** Customers of Poway and other areas of San Diego...this guy has MULTIPLE complaints about the same issue I'm describing. I'm following up with the BBB and the Cunsumer Protection Agency. I may contact the Mayors office to have this guy investigated. I'm on a fixed income receiving disability due to an injury. I threw money in the trash at this place and if you plan on going here, you will eventually have a similar problem as myself and multiple other customers. read more

Definitely sold me a fake Ooze battery and they didn't give me a receipt after I bought it so I couldn't even return it :/ go somewhere else

DO NOT PURCHASE VAPES! Legitimately thought I'd support a local business but they sold me a counterfeit. Went back the next day and the younger guy just stared at me with no response when I explained that he was selling faulty puff bars. Said I could get a replacement but with a 10% discount. The AUDACITY. I don't want their counterfeit vapes why would I pay to get a replacement when they clearly know they have faulty products. DO NOT GO. DO NOT SUPPORT. SAVE YOUR MONEY AND ENERGY. read more

This place sells fake Puff Bars and Xtra E-Cigs at a higher price than the actually real product. Avoid at all cost. I spoke with the employee and he mentioned he had no control over fake products. He could sell me another for $1 off. No thank you. read more

I didn't have a good experience here at all. The employee was condescending and acted like I'm supposed to be a guru in CBD usage. It was bizarre. read more

Don't go here. I walked in to purchase juul pods. When I asked the owner why they were 19.99 more than the last smoke shop I went to he said "because this is poway" he's soo cool and just lost my business! Peace read more

This place sells fake puffs & they are okay with it. The manager knows he is selling fake products & is making more money off of his loyal customers. Don't go here read more

Good selection for a smoke shop but..... Walked in telling the guy I needed glass and other things when I walked in. Tried to have him show me some stuff I couldn't see under the counter and asked him to bring up the selection for closer view and all I got was a tilt up where I couldn't see crap. Maybe it was because he was occupied with a vendor to help this customer who again...needed glass but wasn't even asked. It's Xmas time and I had good money to spend. Was not impressed with this first visit so I will not be coming back anytime soon. Btw... and it bears repeat mentioning, their prices are out of whack. I appreciate the fact they have a storefront for us but pricing and service are not what should be expected for paying customers. read more

My fiance got a vape here and thought it didn't work. So I returned it the next day. It turns out he needed to install batteries. I ended up returning it and got another model. It was an easy and pleasant return. Great customer service! read more

Always helpful. Quality products and fresh smokes. They keep just enough inventory to have what I want onhand, but keep the stock retating for freshness. read more

My boyfriend and I came in here yesterday because I was looking for an outdoor ashtray. The man who was working here was not very helpful and on top of that he was watching the cameras the whole time we were there, as if he thought we were going to steal something. I used to come here bc they have dried sage at a really good price. Also beware: their vape supplies suck. Try the smoke shop closer to the freeway. read more