Very poor service, They were nice but did not do much. Their instruction sheet was so minimal and I dont think they were interested in even trying to solve the problem. I think they were interested in coming back. read more

the service is bad, the office staff is rude we had a live animal in a trap and phoned asap and all they keep saying is yes we will be there right away so far its been 5.5 hours since our fist call i suggust dont call poulins read more

Rude staff who dismissed our call and even after confirming we have a cockroach from the picture we emailed them they did everything to dismiss us and blow us off and treat it like we should just ignore it and hope it goes away. The lady we spoke to audibly sighed when we asked her what we should do once we confirmed we have a roach. They sent a basic google search level bit of information over email. Do not go to these guys. read more

Don't waste your time even calling here. Spiders seem to of hatched in my house and they are all over my main floor. Tons and tons of them. They couldn't of been more rude on the phone. I was told everyone has spiders it's really just your tolerance level. What bothers some may not bother others. WHAT?! Killing 40 spiders in a regular clean home that have taken over one of the upstairs rooms IS NOT normal. Regardless of tolerance is this not who you call to handle insect issues. Disgusted with the lack of care. Not the way the convo went when I called somewhere else. Would never call here again for any future business. read more

Very disappointed. Spent $350 to get rid of a mouse and they seemed to do nothing. Put out some bait traps that were never touched by the mice. Called, emailed several times but they do not respond. I thought I was dealing with a reputable company that cared about customer service. Will tell all my friends and family not to deal with Poulins. read more

I contacted Duncan In a panic and took a picture of a bug that I found in my cottage and was very concerned. He was able to identify what it was (and more Importantly what it wasn't) very quickly and put my mind at ease. Thank you very much Poulin's and I sincerely appreciate it. Great company read more

I've called Poulin's a number of times, and have spoken to a gentleman by the name Rubin. Out of all the calls I placed, I have to say he was the most polite, and informative sales person I spoke to. Thank you, Rubin. Claude read more

The operators are friendly, but the managers back at base are snooty and arrogant. I've given them nearly $2,000 worth of business in the past month, and they've more or less told me to go away and not come back. ("We're putting the price up," was their way of saying it.) Message received. read more

Poulin's is an absolutely AWFUL company. The employees are lazy, rude, and unbelievably incompetent. Be prepared to see your property DAMAGED. They will not show even the slightest care or concern for your property. Expect to see your belongings in disarray. Then be prepared to hear one pathetic lie after another to avoid any and all responsibility for your damaged property. But it gets worse! If you raise your concerns with the management, they will aggressively BLAME YOU. If you ask for compensation for your damaged property, they will aggressively deny you. This company has no ethics, no class, no decency. I've learned that the only reason Poulin's is able to stay in business is because nobody bothers looking into alternatives. Do yourselves a favour: do some research and look into the competition. Rival companies not only offer the exact same services for a lower price; they also do their jobs ethically and responsibly. I regret having wasted my money on this rubbish company. read more

Less than knowledgeable staff. They seem disinterested at best and they give conflicting information about the products that they sell. I thought that Taz Stuart was supposed to be a good entomologist ? Perhaps it's time for him to sit down and discuss these concerns with his staff and to train them properly! Seriously doesn't he think that forums like this show Poulin's up for their shoddy actions ? Uh sorry Poulin's it's now ' No foolin' the public' ... get your act together! read more

Called Poulin's for a rodent issue in our vaulted cathedral roofing system of our log home. Sent an email through their site explaining that there was no attic, that our roof was all vaulted cathedral ceilings, that our roof venting system ran along the eaves above the fascia which would likely need to be checked for any breaches by the rodents and requested that as all our eaves were New could they please protect them with ladder 'stand-away' arms (a $100 item at most hardware stores). Several emails were exchanged as well with whoever was monitoring their website email platform explaining our situation and the roofing structure. I also called and explained all that to their receptionist who proceeded to book an appt a week out. The morning the service person was to come to our home, we get a couple calls telling us, they don't attach catch-cages to the exterior of homes in the winter (really!!? Isn't that when most rodents make their way into our homes?) and don't have any ladder stand-away arms to protect our eaves so, they 'couldn't help us. We were on our own'. Really? 'Yeah, sorry about that mam' Whoa! Wow! You mean you couldn't come out and assess the situation for us, perhaps help us determine where the roof is being breached or vulnerable, brain-storm some remediation efforts with us or bloody well go purchase some ladder arms? Isn't this your business? And why didn't either the individual communicating with us via email, or your front person who made the appointment, know any of your limitations? Nope. We were on our own. We won't be recommending this business.....ever. They offered a stunning lack of willingness to help us in even rudimentary ways, and their staff didn't seem the least educated or trained as to how they could or couldn't help us when initially contacted during our initial multiple communications for purposes of making an appointment. It's ridiculous that an organization of Poulin's size wouldn't have the simple ladder equipment to protect your property. And we would have gladly paid for an experienced individual to come assess the situation, help us determine where our home is vulnerable and offer their expertise to us so we would know how to proceed with this troublesome and dangerous issue. Poulin's........you need to do better, way better. You wasted valuable time needed for us to correct this situation, you placed us and our property in further jeopardy by these filthy destructive animals. Everyone we communicated with in your organization should have known immediately whether or not Poulin's could help us, allowing us to quickly move on and find other assistance. And for Pete's sake, arm your experts with basic rudimentary equipment so you are protecting your customer's home from unnecessary damage. M. O. read more

Ineffective and overpriced. Was quoted one price, billed much higher than expected. Used this company for mice prevention and control. After paying over $1200 for 6 months "services", the problem is actually getting worse. No reporting, no prevention, they just keep rebaiting and charging more and more each time. Do not recommend. read more

I payed over $400 to fix the issue. Mouse problem still exist. Most of the bait stations were not consumed. May be their product is outdated and not very effective. Also management has denial issues, they refused to take the accountability of in-effectivity of their product. Very dissatisfied with their rationale of why mouse problem still exist. read more

I brought a shelf into my house containing german cockroaches, panicked and called Poulin's. They charged a hefty sum to spray my house and put powder in the outlets. After further research I learned that spraying for roaches is not the most effective way to eliminate them. It pushes them further into nooks and crannies in your wall making them harder to get rid of in the long run. If you are having problems with german cockroaches ( the tan bug with the two black racing stripes ) block any water sources including drains and faucets they can crawl into. Wipe down your shower and sinks every night, seal all food and power clean your kitchen and bathroom. Then use bait. Syngenta makes a several very good baits ( http://www.syngentapmp.com/product/advion-cockroach-gel-bait-insecticide?tab=overview ) it's about $30 for 4 tubes. It works by killing not just one roach but several by transferring the poison along to up to 50 more roaches. This is helpful because they often live in nooks and crannies that are hard to reach. I'm honestly not sure why this company is in business considering I paid about $1000 to get my house sprayed three times, they provide no guarantee and don't use baiting at all. They said that the reason they don't use baits is that roaches don't eat it, however it's because roaches have evolved to avoid glucose which is in some baits. They only had one bait available in their store however there are many types of baits on the market. Syngenta and other companies have created new baits that don't contain glucose and are very effective in killing roaches. If you prefer to hire a company, Abell's pest control does baiting and provides a 3 month guarantee. If you do it yourself apply the bait in tiny dots in cracks no more than 1/4" in diametor as roaches will think a larger amount is too big for their mouths and avoid it. Don't use harsh cleaning products or pesticide sprays around the baits. do my own youtube channel has some great turtorials... https://www.youtube.com/channel/UCq5tfOW_qKAm20L7z1-yOWQ If you have a really heavy infestation you can also use insect growth regulators, drill holes in your walls and use a powder duster to apply boric acid. Make sure to apply a fine coat as roaches will avoid big globs of it. I wonder if Poulin's only apply's pesticides for roaches because it means ongoing revenue for them in the future if they are not eliminated. I honestly don't know but there are tonnes of resources online that point to bait as a much better strategy against these pests. read more

Poulins is horrible and a huge scam they will never tell you up front that the cost to get rid of bed bugs is in the thousands of dollars they gave me the impression that the issue would be resolved in one treatment that cost over 400 bucks and did little to nothing to get rid of them. Then they told me it would take just one more treatment 2 weeks later of course for another 400 bucks. This time I watched the guy while he was supposedly working and did nothing more than spray a couple of cans of crap around and spent the rest of the time on his phone. Then guess what he wants to come back again in 2 weeks for another 400 bucks. This company needs to be honest and upfront about the costs and everything that is involved. People are much better off trying to get rid of them themselves because Poulons will just take your money forever they have no interest in solving the problem because eif they did then they would stop getting paid. Please don't fall for the advertising or how long they have been around this company is a total rip off. read more

I have used Poulin's pest control a couple times for ants and wasps. Their team has always been courteous and respectful of my garden. I appreciate how they explain exactly what they are going to do and always let me know if I am not pleased with their work they will return. I would definitely recommend and use their services again. read more

They use an unfriendly chemical for bed bed bugs and yet it only keep bugs away temporary for a month or 2. Yet in the states they have pet friendly bedbug chemicals. Like y can't u get that chemical. Please upgrade ur stuff read more

Terrible service!! I made an appointment for a Friday morning. I was told that they could only be as accurate as between 9am and 1pm but that they would call me half an hour before arriving. That morning I phoned at 8:45 to ask if they could give me a bit better idea of when they would be arriving, but was still told just between 9:00 and 1:00, but that I would get a call a half hour before. At 12:30 I phoned and asked if they were on their way, and was told that my appointment was "in their system" as between 1:00 and 5:00. When I explained that I even phoned first thing to confirm a morning appointment, the response I got was "That's unusual. Regardless, we will be there between 1:00 and 5:00." No apology or offer to come right away. I will be sure never to be "foolin with Poulin" again! read more

Exterminator failed to show up to our apartment, then lied to our landlord that he was there, and that we were unprepared for the extermination. The front desk could not get in touch with the technician no matter how many times we called. The technician demanded a rescheduling fee from our landlord, even though he never came in the first place. read more

I like this company though I have some concerns. Many of the workers lack adequate training. Bed bugs might be preferable to being Poisoned by Poulin's. Back in 1997, the Winnipeg Free Press (February 9, 11 and April 24, 1997) reported on Poulin's breach of the Worplace Safety and Health Act and they were fined $5,500.00. Workers were exposed and one of these workers became seriously ill. Their primary concern was to avoid bad publicity. Even the judge was pissed off. Then, in 2002, they were fined again for $4,000.00 but this latter time by the feds....Winnipeg Free Press (August 23, 2002). In each case, they were releasing toxic poisons. Just last year, the Vancouver branch of Poulin's was fined $6,000.00 by Environment Canada. The inadequately trained workers did it again but now they were foolin' with an entirely different area of the law. All of this is a matter of public record. Poisoned by Poulin's-no foolin!!! read more

Despite charging exorbitant fees, Poulin's does not seem to take responsibility for eradicating the pests or explaining why pests keep multiplying after their treatments. Instead, they blame everything else except themselves that one wonders if they treated the building or suites with water. I am left to wonder if they are an authentic pest control company. It feels like a money grab system. Is the aim really to eradicate pests? read more

A close relative of mine suddenly passed away and I was left with his house. We found out that the place was infested with bed bugs, so we hired Poulin's to help us. Instead of providing honest service, they attempted to take advantage of our situation by continuing to charge us for very expensive treatments that were virtually useless. Poulin's knew that because nobody was occupying the infested property, the bed bugs would eventually die on their own within the same timeframe estimated to us with the bed bug treatments. They insisted on us continuing to pay for these treatments. When we confronted the Manager's of this business, we were given two different stories. At the end of the day, the company basically told us that they are here to make money, but they were essentially taking advantage of us and unapologetic. Lesson here is: do your research before hiring a company because even the well-known businesses can and will attempt to exterminate your bank account. read more