Avoid Pottle Auctions
I purchased a diamond tennis necklace from Pottle Auctions' "King Family Estate" sale, which came with a valuation certificate describing the diamonds' colour and clarity. I relied on that valuation in good faith when bidding, as the auction was conducted online and I could not inspect the item in person.
After collection, I had the necklace assessed by an independent jeweller, who valued it at just over a quarter of the amount stated in Pottle's valuation. They advised that the diamonds were of substantially poorer clarity than described and were of such low quality that they would normally be used for industrial rather than jewellery purposes.
I contacted Julian Pottle immediately to request a refund on the basis of misleading and deceptive conduct. He questioned the qualifications of my jeweller and refused to take responsibility.
A second, independent valuation by a highly regarded gemmologist confirmed the diamonds were of very poor quality and inconsistent with the original description in Pottle's valuation. This valuation was less than half of Pottle's and he noted that such low-quality diamonds are not typically sold in Australia. He described the valuation provided by Pottle's as grossly misleading and indicated he was collecting similar evidence from other Pottle clients for the ACCC.
Despite further correspondence, Pottle Auctions has refused to take any responsibility or provide compensation. I have since obtained legal advice and am proceeding with formal complaints to the ACCC, NSW Fair Trading, and NCAT.
I have also observed very similar "estate" pieces being sold in subsequent Pottle Auctions, raising serious concerns about the authenticity of these listings. Buyers should exercise extreme caution when dealing with Pottle Auctions. read more