We stayed at the Aluxe hotel which gave us access to this playground beach club perfect for kids…read moreand adults! You can order drinks, food, more drinks and relax in the water. Attempt to climb the rope unsuccessfully like me, swing, go down the mini water slide, or lounge in one of there many lounge spots! My friend Tiffany and I did it all and had the best time! You won't get bored here even spending the whole day! Food and drinks were delicious as well. We had the empanadas and ceviche (not pictured) and felt extremely satisfied!

Excellent fish fillet with seafood sauce. The house signature dish. Comes with beautiful steamed…read morevegetables and couscous. The house salad is large and nicely done dressed with buttermilk I think. The sangria I ordered isn't on the menu. It's just wine and lemonade. Not traditional. It's a large, lovely space. Good for groups, but that means lots of screaming kids. Beautiful view though.

Muy recomendable. Victor fue un capitàn paciente, divertido, conocedor y servicial. Conocimos las…read morepartes icónicas de la

Decent tour of the lagoon including 6 stops covered in approximately 2 hours time. It seemed…read morenearly all outfits offered identical stops and duration. Personally, I felt the tour was a bit rushed and would've enjoyed more time to enjoy each stop. From my various inquiries, this company was preferred because for 300mxn we toured in a more comfortable pontoon opposed to a smaller panga.

Spent one night here while in Chetumal. The rooms were clean and comfy. While on our stay, our…read morebathroom sink was leaking; we went and spoke to someone about it and they resolved the issue very quickly. They offer a very extensive complimentary breakfast starting at 6 AM. Breakfast included things such as fruit, yoghurt, cereals, oatmeal, chilaquiles, and everything to make sandwiches. The reason I am deducting a star is because they charge more than their posted rates.

What a hidden gem!! PHENOMENAL service. Raul and his team are so professional and warming that…read morethey will make you feel at home. Shout out to the ladies in the kitchen, they make delicious and succulent food. The place is fantastic, with an spectacular view. All the activities are with in walking distance and most importantly it's very safe. I can't wait to come back. Highly highly recommended. Got to come here.

A really wonderful stay! Came through a Hilton Timeshare. Found this place extremely remote in the…read moremost peaceful, relaxing and wonderful kind of way. The service staff is extremely friendly and wanting to accommodate you in any way. The rooms are simple but comfortable and charming. They provide activities everyday which are highly recommended. The tour guides help explain history, social nuances and fun facts. The drives can be long (an hour one way) but are definitely worth it. They range from kayaking, ruin tours, city exploration, swimming in sink holes etc. They have surprise events sprinkled in throughout! This seems to be a more local Mexican destination vs international but I liked that. It felt special, authentic and unique from other Mexican resorts that cater to more partying and alcohol. Highly recommend!

Pets are allowed in the pool, restaurant, and vehicles without restriction if the guest pays the…read morefrontdesk workers enough, even if you are allergic. The frontdesk workers make you miss the activity rather than restricting the access of the pets. The people who plan activities assign everyone the same ones regardless of any dissability of the guests. Your only option is to miss those that you cannot be a part of, even though that's the supposed "value" of the place. Do not come!

I would not recommend this place if you are looking at be treated like more than a commodity…read more Upselling is rampant. - From the time you check in, they will try and upsell you to a different room - You can't walk the main hallway without being accosted by several different people trying to get you to go to a different hotel to talk about the vacation club in exchange for a resort credit - You can't walk down the main hallway without the spa concierge shouting at you to sign up. - When relaxing in the hot tub or pools, you are not safe from the resort picture people who will interrupt even the most romantic of moments trying to get you to sign up for a photo shoot. (We did end up signing up for one eventually and do have to say we had a good time doing it). - Buy a bottle of wine, be prepared to battle the waiter who is going to make it his mission to get you to buy a different one that costs twice as much. The rooms are dated and not that nice. We stayed in the preferred club honeymoon suite, and after two nights moved to the preferred club master suite due to an ant and fruit fly infestation in our original room. Even though the preferred club master suite is the second best room you can get at the resort, the outside couch on the deck was ripped, the outside light fixtures were missing covers, and the couch in the room was very used and just appeared to be very gross. Customer Service was lacking. No apologies for the bugs. When I ended up in tears because we felt like no one cared about what we were saying, my husband and I were told we were being given massages. But when we got to the spa, it was only a massage for one - the other would have to be bought. Upselling the sneaky way! The beach isn't big and really isn't suited to much water play. We were also there during seaweed season, which is not an all the time thing, but it made the beach pretty nasty and when taking walks on the beach off resort, it was very smelly at times. The food was okay. Some better than others but not too much was spectacular (although the corn soup at the Oceanside restaurant was amazing). If you are excited at the idea of eating a lot of shellfish, be prepared to be disappointed. My husband has been craving it and was looking forward to lobster, crab, large shrimps, prawns. He did eat some shrimp although it was pretty small and shell fish really wasn't a big thing. Thankfully, we did find some of that for him away from the resort. Overall, this is not a place I would recommend. We spent a lot of money for what felt like a mediocre experience, mostly because of the lack of caring on the part of management. Things could have been different had someone acted like they cared.

Great hotel! Stayed here for couple of days and as soon as you get off the bus. Cold towels are…read moregiven to you to fight off the heat and chill champagnes are served. The travel from the airport was about roughly 3 hours, but its all worth it! There is always something to do in this place. Swim, enjoy cold drinks, watch the nightly live band, meet people, or overall just enjoy some peace and alone time by the beach.