The staff was so patient and worked with us to make sure the pictures were perfect. Thank you Kat and helpers, your all very sweet!

So friendly and helpful! Julio was awesome taking pictures of my son, and it looks like they will turn out great. I admit I was not looking forward to a photo session - as my son for sure was not - but it fortunately went very well! read more

The time has come! My senior and his portraits ... we had a great time with Rachel! She was friendly, professional, and easy going. Had some amazing ideas for some great shots! My son loved it! He had a great experience and actually enjoyed taking them... Thank you Rachel!!!! read more

Photographer was rude. He would pose my child in ways i wasn't found of. I would ask him to pose a different way and I was told to leave. Pictures came back and we didn't like any of them. It became a waste of money and time. Found a different Photographer that did exactly what we were asking for and the pictures came out amazing. Unfortunately we have to use one of the pictures for the yearbook. read more

Sweetest employees! Dominique was my daughter's stylist, you can tell she loves her job!

I had an amazing experience there with Julio as my photographer and Dominique as my stylist, they were both great at giving directions and very professional. 10/10 :) read more

My son had just senior pictures taken by Destiny. She was so patient and kind and helped him get comfortable in front of the camera. Highly recommend. Thanks for your kindness Destiny! read more

My photoshoot was such an amazing experience. The staff was incredibly warm & welcoming. And the photographer helped me to feel comfortable & confident which made it a fun & lighthearted session. Highly recommend!! read more

Cris really took his time with each pose for my sons graduation pictures! Great experience!

** Extremely poor customer service experience. ** * Order placed in November, immediate charge, no subsequent communication. * Multiple phone calls unanswered, voicemails unreturned. * After a month, visited their office (office hours difficult to find online), waited an hour for them to open. * Informed I could not pick up my order and must await their call or email. * Unacceptable wait time for a single photo print (one month). * Phone calls consistently go unanswered. * The price is exorbitant: a single 5x7 photo costs over $60, and digital downloads are not available."* read more

Photographer Cris was very professional, kind, and helpful. Very well organized, and on time. Front staff was very welcoming and kind. Thank you read more

We had Abreyah take our senior pictures and she did a great job. Pleasant, helpful, gave great guidance and most importantly patient with me (mom) and my daughter (senior). This is an emotional journey for all involved and it's really the little things that matter most. read more

My daughter had her session with Rachel and Samira and they were absolutely AMAZING! They were very professional, and more importantly they made my daughter feel so comfortable. Thank you ladies! read more

The Chino Hills branch was beautiful! The lady at the reception desk and the photographer, her name's Rachel was friendly, helpful and accommodating. read more

Had our senior session tonight and Cris was our photographer. He was amazing. He did so many great poses and added so many props. We are going to have a hard time choosing! Thanks for the amazing experience Cris! read more

This studio is AMAZING!! Laura does absolutely beautiful work and made the experience so fun. I was so impressed with the professional setting and all the amenities, backdrops, and customizations the space had to offer. I love my updated headshots!! Sooooo worth it. read more

Terrible customer service, my daughter was late few minutes they canceled her session and took the money, stay away!

Staff was courteous. Rachel took my son's photographs and she made my son very comfortable and made the process a breeze.

Our photographer Sam was very attentive, nice and informative. My son really enjoyed his experience with her!!!

Rachel was amazing so sweet and a great photographer. She made the experience so easy and I could tell she loves what she does.Overall the best experience for my senior year pictures read more

Super professional and courteous staff! My child felt comfortable and enjoyed her session immensely!

If you are trying to have a good senior year portrait pro studio session stay far away from this place!!! I know the school forces you to come here but just come knowing you will be having a bad experience! It's crazy when a mother and father can't be in the same area to see the pictures that are gonna be taken with the backgrounds, poses etc because of the one parent policy! And the fact that they rush you by telling you how much time you have to change outfits is utterly ridiculous!!!!! I will be talking to the school about this experience they need to pick another studio for these students!!!!!!! read more

Great, came here for my school photos they took great pictures and had great staff. There is nothing that I can say to change or give advice on what to do better. Good Job. read more

My experience at the Portrait Pro was great mainly because we had Rylee as our photographer. She's super sweet and sooo patient. As a mom I felt part of the process. I don't know if I could've made it through the process if she wasn't our photographer. There was another female photographer there and she seemed really OCD and bossy. I felt so bad for the mom who had her. I was hesitant to come here because my buddy seemed to have the same experience as I saw the other photographer doing to the other mom. Do yourself a favor and just request Rylee!! She made taking senior photos great!! Thank you. read more

Took my son for his Senior portraits session, and the staff was incredible. Starting with the young lady at the front desk, then to our photographer Rylee who was just amazing with my son. Great work great service from start to finish, can't wait to see the finished product. read more

It was good. Priscilla was very helpful and supportive throughout the entire process.

The ONLY reason to do any sort of business with this studio is if your are forced to by your kid's school for the yearbook. This studio refused to make ANY accommodations for yearbook picture selection during cases of active quarantine for COVID. Wendy and her manager Daisy insisted that we would have to come in in-person to listen to a sales pitch about picture packages despite being told that our son had been asked to quarantine. We requested to have a meeting via zoom, or see proofs via email, or even have THEM simply select a picture for us and email us the proof for final approval. Due to the yearbook deadline, we had to send in a family member from a different household to select a picture in person, and even they were not allowed to FaceTime with us or send us a picture of the screen on which the photos were being displayed. They were in and out of the sales office within 5 minutes, after making an hour and a half round-trip for a selection that could have clearly been made by other means. I really wish this studio took COVID restrictions as serious as they take guarding their pictures and ensuring a live sales pitch. Clearly their employee's safety and customer satisfaction are not nearly as important as overselling and trying to make a profit. The ridiculous thing is that we had an additional appointment to take additional pictures and select packages at a later time, past the yearbook deadline. We explained that we could simply have discussed packages at that point. We are very disappointed with the whole experience, we have canceled any further pictures, and we will not be ordering any packages. When I advised Wendy and Daisy that I wanted to cancel our future appointment and cited the reason being our customer service experience, they simply said "okay" and shrugged. During a time when portrait studios are a dying breed due to technology, businesses like Portrait Pro Studios should make every effort to capitalize on the one thing keeping their business a float: returning customers. read more

I made an appointment with this place a few months ago, and last week my daughter broke out really bad with acne on most of her face. She usually has nice skin so I knew it was temporary. I called last week and asked if I could reschedule to this week, thankfully they were flexible with me. I understand it's busy for them and I appreciate them making this change for me. Also I appreciated how they send a confirmation email with all the details for the date of the photo shoot. Tonight we arrived and were greeted by friendly staff and were taken back by Amanda and her assistant. Amanda was SO patient and professional with me! It's my first born and I'm really annoying. I was fussing with my daughters hair and Amanda was very patient and friendly and professional the entire time. Also she had a really good eye I could see she knows what she is doing, I'm so excited about the pics. Also the place was cute and clean and organized. Very welcoming atmosphere. I highly recommend this place! THANKYOU! read more

The team at the studio went above and beyond to make sure I could still pick up my order from 2021. I was shocked they still had my frame! Thank you portrait pro studio! read more

Laura took my professional headshots and did a great job. I'm not a fan of being in front of the camera and she made me feel very comfortable! Great staff and location. read more

cris helped my sister with her photoshoot, and he did an amazing job! the service was incredible--super helpful and professional throughout the entire process. highly recommend! read more

Terrible customer service. Its a money making scam of a very unprofessional studio. It's been 6 months and we have not received the $1000 photo package, why because one of the item is on back order and they "have no control of when it will get shipped." Wait, and you didn't say this upfront before we paid. The girl who answered the phone has the audacity to have an attitude. Unreal! Bunch of young kids who have no people skills running this place down. DO NOT GO TO THIS STUDIO. Spend your money on a professional studio who will give you better treatment. They don't deserve any stars. read more

I had our family pictures taken here and they were so awesome and friendly. Being this our 1st family photo shoot we did not know what to expect but the girls were super helpful guiding us and and were very patient with our 10-month-old baby and were able to capture her just being her. Thank you guys so much read more

Portrait Pro Studios - Studio - Session Photography Near Me - Chino, California

Terrible customer service- the only reason I used this studio was because it was where my son's school had us go for senior portraits. Purchased the digital images which I had to go pick up rather than them sending to me (which they had done in the past), and when printed the color was completely off (they were printed by a professional with a professional printer and using professional software). The studio gave me a hard time about getting a new set of images and insisted I come in again to bring in the old drive. My son went to pick the new drive up and they blamed the printer and color settings for the error. Someone from the studio called me because my son left without the drive and the person who I spoke with was rude, cutting me off mid sentance and telling me the customers she was with were priority. I will be telling my son's school about this experience and recommend they find another studio. Thank goodness I don't have to deal with them again. read more

I previously ordered senior photos and later decided that I wanted to purchase a digital file, so I could include it in a senior yearbook ad. I called days before the yearbook deadline to see if it could be ordered and Raya went over and beyond. She had excellent customer service and thought out of the box to save me a trip and prevent a delay in processing time. I was so impressed with her professionalism and "I can help" attitude. read more

My son's high schools' choosing for senior portraits; I would never have chosen this place. Front reception desk girl unmasked during height of pandemic; the studio is just outside LA County so mask mandate guidelines were not adhered to. Photographers took enough pics we were able to chose one but overall pictures were only ok. Three visits are required to this studio within an industrial / business park office location: photo session, view photos, and receive photos. I felt they could easily streamline the process with electronic viewing and mail delivery but I suppose requiring the customer to return to their studio allows them to cut cost. Three visits is two too many. Wear two masks if needing to enter! read more

Overall great experience! Daisy was so good to us. She helped my daughter look her best during the pictures and helped her mom/me during the selection process. Senior pics can be an emotional time. Daisy's professional and kindness made it so much better. read more

Terrible experience for us. I really hope my kids' school would pick a different photography studio. The picture came out terrible and we only had one choice for the pose we wanted. We asked the photographer to take most the pictures without glasses, but more than 75% of our final choices were pictures with glasses on. These pictures with glasses on all had an unwanted reflection. Additionally, when we asked to retake these poor quality photos, they refused unless we paid an additional fee. read more

This place has the worst customer service. It doesn't even deserve half star... when you get there for the first time they are friendly but after they take your pictures and you come back for your appointment it seems you are invisible. They are only interested in your money... read more

Terrible place to have your senior pictures taken. First, they were 20min late for photo shoots. Second, we waited 10min go to viewing room. Third, they let us view the pictures for less than 5 minutes and told us that your time slot is up. Fourth, they told us to leave and come back on another day to finish the viewing. Final, We had been to other photo studios and never have this bad service before. read more