This will be the last time we come here. We've probably been here a dozen times over the years and they just keep getting more expensive. And thank goodness i looked through all the pictures before I left because i did not spend that much money to have a huge scratch on one of the pictures. Definitely disappointed. read more

Not impressed. When you have 3 kids 2 and under, scheduling is everything. So when you ask if they are on time for your appointment and get "we're just a few minutes behind" its alright, however 45 minutes is not a few minutes. You can't keep a 2 year old ready for photos that long let alone keeping two babies happy. The results of this were photos i was overall not pleased with. Given the experience we are not likely to use this place again. read more

You get what you pay for. It's a cheap option for a lot of pictures. I used to be a big Portrait Innovations fan, and referred several of my friends there. However, over time they have adapted a SELL, SELL, SELL mentality. This last visit, I asked for one family portrait, yet the photographer told me the "rule" is that they take four backgrounds of each group. There were several other pictures i wanted to skip or do differently, but I was told I needed to stick to their routine. It took way longer than advertized, and I was late to a meeting. When I suggested we skip the calendar, I was told I have to listen to the entire calendar plug, so I sat and waited for the clerk to assemble pictures of my daughter crying or with eyes closed (remember, you have to do ALL the prescribed photos) into a calendar, and then watch the slide show-like production of the whole thing. Once again, when it came to narrowing down the pictures, I had to listen to the whole pitch, including what I would "lose" if I didn't buy them all. They show you the pictures three at a time. Again, sometimes all three shots would have eyes closed, etc., yet I was told I HAD to chose one to keep in the group, until we went to the second round. I basically felt like a hostage for an hour and a half. What happened to doing what the customer wants? I didn't want anything extra; I wanted LESS of their services! At any rate, if you want some cute, cheap pictures of your kids, it's fine. If you want anything quality, go with someone else. read more

They did a nice job on some family photos. We did spend $400, but we got some great pictures of my 3 year old son and his cousins. My son wasn't super cooperative at first, but the photographer did a nice job getting him to smile. We got a CD of the images as well. I came in expecting the "hard sell," so it didn't bother me read more

Dirty tricks. I went in for a 12 dollar deal, but was charged an additional 12 dollar "handling fee". Cannot even imagine what they hope to accomplish in ticking off a customer like that. How ridiculous. So the " 12 dollar deal" was really close to 25 dollars, and the sales pitch they made you sit through was obnoxious. As a customer, you were unable to " cut to the chase" so to speak, but had to sit through this monotonous repetitive, torturous sales speech, and the attitude was not very friendly if you chose not to buy a package. read more

The manager Jessica went above and beyond. I have been there before and she offered to reshoot to better assist my needs. She was great with my kids! She really sat down and took the time to fix their clothes, choose backgrounds that match the outfits, and help explain the different offers. She was nice and understanding and helpful. I would definitely go back! read more

I wish I could give zero. Although it's been about 9 months, my siblings and their families still can't get over how horrible the whole experience was. (Group picture) And we got the cd, so much money for 0 quality! Got the pictures and holy cow, I could do better with my iPhone. The worst part was, the crazy "photographer" had my 3 year old niece hold her brother, who was 3 weeks old. Okay, that's fine.... but then she told my niece to lean forward and kiss my nephew on the cheek. A toddler lean forward while holding a new baby?! Well of course my nephew rolled off and hit his face hard on the floor before we could stop it. Horrified, but not wanting to cause a scene, we made sure he was okay, and tried to hurry up with our pictures. Which after bringing many kids, our appointment was over an hour after it was supposed to be. Chaos trying to entertain the hungry, tired kids. Nothing positive about this experience, unfortunately. read more

Just had a terrible experience at Portrait Innovations Middleton. I brought my two year old in for her two year old photos. I immediately told them my priority was to get a nice picture with white background. They insisted on first taking photos with a black background, then a grey - telling me it was store policy; all the while me practically begging to move on. Of course, by the time we got to the white background my two year old had lost her attention span and we were left with black background photos which we did not want. We'll have to go elsewhere and do the whole thing again to get what we want I guess. read more

We had great experiences the first couple of times we went (I have twin toddlers now -- we did 9 month and 12 month pictures there). We went back to get holiday portraits done and the manager had a really bad attitude. They were running almost 2 hours behind (it isn't their policy to call and let you know, even when you register that you have 2 18 month olds), so we gave them a cell phone number and headed to Target. The phone started ringing 15 minutes after we left and we got 4 calls within 10 minutes informing us to rush back because things were moving along quicker than they thought. I told them to let other people go ahead of us and we would get back as quickly as we could (we were checking out) since I thought I was killing a lot of time I wasn't initially rushing. As we pulled into the parking lot, the manager called AGAIN and told me that if my children were not in the studio ready to get their pictures taken in exactly 30 seconds she was canceling our appointment and it was our problem to reschedule. I left my kids in the car and went inside to deal with her directly and there was NO ONE WAITING. I canceled, left, called corporate who defended their manager but sent a small gift card. I wasn't planning on going back EVER but my kids are going through the terrible twos and one of them refuses to have pictures done anywhere. I had tried two other places and decided to give it one last shot. After 6 minutes in the studio, the manager came and told the photographer (loud enough for us to hear) that we were wasting her time and she needed to wrap it up because there was nothing that could be done with "those kids." The photographer went along with her and I told her that it was OK, that I didn't think she was going to come around, but there was no one there behind us so we just played with the kids a bit hoping for some candids. My temperamental daughter had just started cooperating when the manager came in and said that she thought she told her to wrap it up. The photographer smiled and tried to be professional, but she knew we had heard everything. Needless to say we will NEVER go back. EVER. And they are VERY focused on doing it their way or no way, their routine or not at all. If you don't like their ideas it won't work. That is how they are trained and there is minimal flexibility. The CD you get it very poor quality pictures that get flagged as poor resolution to print anything other than wallets. read more

What a terrible experience we had at the Middleton Portrait Innovations. It was my great grandson's second birthday and his family drove 55 miles to Madison so we could have a family photo taken. We were scheduled for an 11:00 am appointment. When we arrived the waiting room was fairly full, but we were told a photographer would be right with us. After seeing people who came in after us have their photos taken, make photo selections, and leave, I checked with the person at the desk. and found out that there were about four other families with 11:00 AM appointments also waiting to have photos taken. Can anyone say OVERBOOKED???? We were promised we would be next. Within minutes, our name was called and we were escorted to a studio but on the way to it, some one complained that they were told they would be next. We were then asked to leave the studio and wait for the next available photographer. By that time the kids were fussing and what had happened left a bad impression on the adults, so our party left. Even if they were giving away free portraits, we would never go back there. read more

Terrible! Will never go back again. Went o get my 3-year-olds pictures taken and the pictures were terrible. They kept getting mad the more pictures I eliminated. I just wanted a variety of cute poses for home and family but they don't allow that unless you pay 800.00. It was ridiculous. So I paid more than I wanted to for only two poses and when I got the pictures back they were crapy and dark and the quality of the picture was terrible. I called and asked if they could develop it lighter because the picture looks like it has a film on it and is very dingy and they said they don't keep the pictures and I'll have to have them retaken. Umm anyone knows that is a pain to have to take the time to scheduled another appointment and go on another day. Plus I feel like I got majorly ripped off. It was my first time going there and my last. Don't waste your time or money go anywhere else. Don't make the mistake I did. The picture quality is crap. I wouldn't have even given it one star but it wouldn't let me give any less. read more