I LOVE the ortho staff here at the Spring Castle Dental. Michelle did a great job working with me…read moreduring the refinement. My mouth is really sensitive and she slowed down and talked to me a bit during the appointment. Little things like that can make a huge difference with the anxiety associated with teeth sensitivity. Very much appreciate her and Dr. Dang! Almost done!!

The location is nice and clean. The staff is very slow. On…read morethere personal phones for extended amount of times. Some people arrive 20/30 minutes after you and go in before you. Poor service. I canceled my appointment after watching multiple people arrive after my wife and my appointment.

Dr Claudia Noufele She's awesome and very caring, but I…read moredid have to come back a couple of times not her fault .the lab did partial wrong had to wait another 3 weeks, finally got it ! Now back for check up . Her assistant I think KK is very nice too.

On many occasions, we've been inside the facility greater than 2 hours. My mother, with dementia,…read moreis literally still in the chair, from a 1:00 Appt, it's 3:28 at the time of this post. The facility is dirty, floors with bugs and God knows what wasn't swept up when they cleaned 3 months ago. The dentists are a revolving door. Once we have a good one, they leave. We'll be seeking more professional services that further align with the quality of care we deserve, and her insurance compensates for.

I have been a patient for 8 years now. Much has changed for the better. The office staff is great…read moreand the current dentist is good and my hygienist is wonderful (ragjha? the sweet lady from Iran). The extensive work I have had has been good quality. I have never had to wait much past my appointment time. Normally they are punctual but just as anywhere unexpected delays can occur. Be aware they will try to sell you more cosmetic work you can do without but all dentists do that. Overall I would recommend their services In Conroe, TX

Had a horrible tooth ache, was told the office took cash payments. $60 dollars…read more If you don't have dental insurance the only thing you will get from this visit is an xray to tell you what's causing the pain that's it. No remedy to fix the pain in your teeth unless you have thousands of dollars. No payment options or even a offer of resolution to address your pain. Just keep this in mind if you don't have insurance. You will pay this office $60 dollars to leave with the same pain you came in with. FYI- go to a dental school, or Mexico has great dental services.

Tiffany and Pam were amazing- After an unexpected break of…read morea veneer on my front left tooth I was in tears when the dentist told me it would be 2k to fix As a recently divorced single mom of 5 I was devastated and didn't have the budget to fix it . They went beyond and above to help me get approved for a payment plan i could afford. I'm so grateful for their kindness and compassion. They show exceptional care and kindness to their customers.

This place is controversial to my mind. My wife had a reasonable experience though disputed how…read moreaccurate their method or way of taking blood pressure. But it went well if you omit that important detail. (That record can play a negative factor when getting life insurance so it's important to get that right.) I moved the rest of my family from another provider which was becoming extremely expensive. My first appointment for the kids had to be rescheduled as their hygienist was going to be out. My next appointment happened but when we got here they said they don't clean teeth on the first encounter with a new patient. That doesn't make sense that I'm going to take my kids out of school/holiday and drive 30 min to show up for an exam and X-ray and then have to come back again for a teeth cleaning. So I complained about that and they got one kid in but not the other due to hygienist availability. Not sure about this place and their burdensome rules. They didn't let me have the appointment I wanted to have. Who goes to the dentist and doesn't get their teeth cleaned?

Everything deserves another chance…read more Isaiah 1:18 "Come now, let us settle the matter," says the Lord. "Though your sins are like scarlet, they shall be as white as snow; though they are red as crimson, they shall be like wool.

Unacceptable Service and Lack of Transparency and safety measures. I expected professionalism from…read morethis dental office, but instead encountered poor communication, lack of services which resulted in billing inconsistencies. The office manager who checked me in confirmed my insurance was accepted in this location. To my surprise, this was not accurate and had to pay $180 out of pocket. This was the beginning of dishonesty and lack of integrity. The office staff knowing in advance that the dental hygienist wouldn't be present, the office chose not to notify me and proceeded with the appointment as if everything were routine. I was given X-rays by a tech who lacked basic professionalism, he nearly took the images without an X-ray apron until I pointed it out. Afterward, I was led to the exam room where the doctor who glanced my teeth and simply stated I needed a standard cleaning. Only then did the tech inform me that the hygienist wasn't in and I'd need to reschedule. Completely avoidable and poorly handled. After all this took place, they have the audacity to send me a $180 bill and have their billing department call me about it. Wasted my time and money in such deplorable dental office. Pleased I was able to find an honest, friendly, clean, professional and safe dentist office. This experience reflects a disregard for patient time, safety, and transparency. I won't be returning and I urge others to seek care elsewhere.

Great experience as always at Castle Dental. Dr Farhadian and Dulce worked very well together ! Dr…read moreFarhadian was very attentive, professional, and caring! The staff up front is always welcoming as well!

Deserves 0 stars only gets 1 bc I have to to post this…read more UPDATE: in the original I didn't mention that they told me I need crowns and tried to get me to buy a bunch of stuff in office. Like overpriced electric toothbrush. It's 6 months later and I went to a privately owned business where the dentist is also the owner. He confirmed I have NO CAVITIES AND DO NOT NEED CROWNS ON MY TEETH. This place is awful because it is private equity owned, meaning they are owned by investors, who encourage them to meet quotas. GOOGLE IT, they're sketchy beyond belief. They get away with insurance fraud, attempt to meet quotas and over charge for unnecessary procedures! I wouldn't believe it if I hadn't been through it. Also, it deleted the pics but my post is on Google too so you can find them there. ORIGINAL: The worst dental experience I've ever had--painful, disorganized, and deeply unpleasant. I was so upset after I left that I even called my former dentist (in Kentucky) to tell her what happened and express my gratitude to her and really get some validation. I was told I wasn't scheduled for a cleaning, only an intake, despite confirming everything by phone. The week prior, I had to leave after a 45-minute wait because of unresolved insurance issues that I also discussed with someone by phone beforehand. Once I was finally taken back, I was shocked by how unclean the facility appeared--I almost walked out and wish I had. I took a video but it won't led me load it so I will add screenshots. The photos don't do it justice, it was like this all through the back. This is basic cleaning! Then they took my blood pressure and it said 143/ something and I was like wait... that's wild bc it's normally 120/80 or very close to it. And I asked her to take it again, it read 112/something... just 2 mins later. Clearly that's not reliable and very unsafe... I take cleanliness and my dental health seriously. I have no history of sensitivity or painful experiences. I just had a cleaning about 6 months ago. I actually love going to the dentist until this experience. I only have two minor cavities (my first ever at 27 years old). This week they told me I have "slight gingivitis" in a few areas as well. Despite that, this was the most painful cleaning I've ever endured. The hygienist was extremely heavy-handed, cutting the roof of my mouth and multiple spots along my gums. I floss daily and never bleed, yet I was bleeding and in significant pain. At one point, I tried to get her to stop so I could take a break, but she didn't respond--I had to physically move her hands. I ended up crying the entire time from both pain and emotional overwhelm. What made it worse was the complete lack of empathy--no acknowledgment, no apology, not even an offer to pause. It felt dehumanizing. I must note that she was playing religious music in her section. I don't usually mind this as I respect people's beliefs, but given the overall experience this just added to the unprofessional setting. She was humming along as I was laying there crying.

My first time at this Dental office and PAM & RUBY made me feel at home!! This was the best service…read moreI've received at an dentist office in my adult life!! Doctor Sequeira was also AMAZING as well, she took very good care of me!! I most definitely will be back soon

Staff lacked friendly demeanor and professionalism. I did not feel very welcome. I felt rushed…read more Each time I visit there's always someone new or someone I haven't seen before, which gives me the idea of the turnover rate, lack of employees staying at the tomball location. (?) I tried making appointment(s) but both times I got to their voicemail. (I called after 2pm during weekdays) After My second attempt for making a appointment without being able to speak with anyone, I made the decision to go to a different location, as I'm moving out of this side of town. Days later, I finally get a callback from someone to schedule an appointment at the Tomball location and it was already too late. I'm happy I wont be going back to that location!

I've been going to this dentist office for several years. The Staff is always friendly,…read moreprofessional and very kind. I have to say Dr Patterson extract a tooth which was "pain free". Great Job! Dr Paterson will listen to you and explain everything that needs to be done. Again the Staff and the Dentist are excellent.

Simply: I felt unwelcome and uncomfortable. They seemed to have a problem with my being from a…read morecompetitor dental office although I had an open referral for what I wanted done. Exam and more than likely perform a root canal. Mission accomplished but I must continue with my review of this office. The endodontist was excellent, kind, caring and over-extended. Her assistant was great on the first visit but I truly felt mistreated on the second/last visit. The Latina woman that handled me the second visit couldn't be much more resistant to assisting me. I asked for a receipt and she would not give me one. I had to email later to get an insurance breakdown, but what I needed was a receipt for the payment from the first visit. I've written again since then and still do not have the specific CareCredit charge I made with them. I would not return to this, or any Castle Dental based upon my experience with the front office staff, overscheduling and the treatment by the front desk and assistant on the second visit.

I'm someone without insurance, with a really bad set of teeth due to a childhood of never being…read moretaken to a dentist, but they've been extremely helpful in every way in terms of financing, as well as being overall friendly and welcoming After being pretty badly taken advantage of by other dentists I've visited over the past year, it's really nice to finally find an office run by people that really care about the patient, and not just nickel and diming them, they've been extremely accommodating and understanding and I'm really grateful. It almost feels too good to be true sometimes.

I was contacted by the office and they were able see me about my issues. The dentist explained what…read morehappened with the bruise and the swelling and also checked out the tooth that was bothering me. Again, everyone was very kind. The hygienist even asked if she could give me a hug after discovering I've had a tough day. It was exactly what I needed.

Ease of appointment: 10 Ambiance: 10…read moreCleanliness: 10 Front office staff: 10 Dental hygienist: 10 Dentist: 10 Cost: 10 Wonderful and patient staff.

UPDATE: After getting my X-rays from Element and taking them to another local dentist. HE said I…read moredidn't need a deep cleaning (Had one in Nov of 2023) he was EXTREMELY thorough in explaining my teeth and how they were rated. With a bridge exception. I have all 1's..... I have maintained good dental health all my life. Beware of Dental Clinics that are only concerned about the money. Whether, you're out of pocket or have insurance coverage. Would NEVER recommend Element Dental to ANYONE!!!!