The banker refused to help us even though they were open for more than an hour and it would have…read moretaken 5 minutes. Terrible service!!!

Worse customer service ever, our business account was hacked for many dollars . I called the branch…read morethey never answer the phone , I drive there they make me wait hours and no one is ever available and when they are they tell me to call the 1800 number. In the mean time my account of 1/2 million dollars is frozen with no explanation and no timeline of when I will get my money back which is hurting my business . BUSINESS OWNERS BEWARE !! Go to a small bank that appreciates its customers and works with you in the event of a problem! Chase is HORRIBLE!!

Something has got to be said about the long lines at this location. They just opened and the teller…read morealready left one person by herself. This place always has the longest lines and when I came in today there was only one person in front of me and still had to wait 30 minutes to see someone because the second teller left and said "I'll be right with you" that was a lie. Definitely thinking of taking my banking somewhere else because this being the only bank Of America in Costa Mesa and always having long Lines means maybe other banks are better.

Only 1 person ahead in line at 9am. And waiting in line at the teller for 30 minutes. With 10…read morepeople on staff you would think fast service.

Bank like no other with Morgan as the manager. She is beyond amazing! I've never ever had a…read morebetter banking experience time after time without exception in my whole life! Morgan is way way above the rest and you can trust her, count on her, and she goes the extra mile for you every time no matter how big or small the task. As long as Morgan is the bank manager, I will be there! Seriously.. she is AMAZING!!!

Best Chase experience I've ever had, after just depositing some cash and a check lol, leaving here…read morefeeling a little uplifted. Morgan is awesome!

A few months back I had an issue depositing a check which resulted in my account becoming…read moreoverdrawn. I was extremely upset and, during my break, I drove to the nearest NuVision branch on 17th Street in Costa Mesa. When I walked in, I was visibly frustrated--but Tess greeted me with kindness and professionalism. I explained my situation to her, and she immediately calmed me down and took care of the issue on the spot. Her sweet and understanding demeanor, along with how efficiently she resolved everything, completely turned my day around. Honestly, it was one of the best customer service experiences I've ever had. I also mentioned a dispute that I had been trying to resolve over the phone for over a month. Tess took the initiative and had it fully resolved by the next day. Since then, I've continued to work with her directly whenever I have any issues--because she's that reliable and helpful. Tess is truly an asset to your team, and I hope her exceptional service is recognized. She made a stressful situation feel manageable, and I'm very grateful for her support.

Had my funds invested in CD's with NV. Attempt to get these funds back once maturity date was…read morecompleted. Customer service was lacking ability to resolve issues with transfers to another institution. I was frustrated with their services. Wouldn't deposit $$ here again.

I had to cancel a fraudulent subscription and Miguel was extremely helpful and took care of my…read moreissue. Outstanding service!

Miguel went above and beyond to help me. I recently was hit with fraud and needed to reopen…read moreaccounts and get some assurance BOA would take me of me and help me recover what as stolen and Miguel did all of that. As you could expect I was pretty nervous, scared and on edge and Miguel handled the entire situation with poise and gave me a lot of confidence by the time I left. He even stayed a whole hour past closing to ensure I left helped. Many thanks Miguel.

The team is always on time and friendly and courteous…read more There is a friendly and organized ambiance.

30 minutes before closing, the staff would not help my 19 year-old open up a bank account. They…read moreinsisted she needs an appointment and a whole hour (??). She's already a existing customer. She's taking her money to rocket money now. Felt like they couldn't be bothered

I opened up a savings account at 4% interest. They told me it was for one year turns out to be. It…read morewas less than six months. They changed my interest rate from 4% to 0.01 without giving me anything in writing or touching base with me on the phone. So when I looked at my interest for the month, it was so little and I was expecting to get my normal amount. After several phone calls, it is still not resolved. Not only did they mislead me but then didn't return my phone calls the phone call. I finally got today was well. it's a 50-50 chance if you'll get your interest back needless to say I'm moving to a new bank. Beware of Wells Fargo. They do not do what they say they're going to do.

Always kind patient service yes it may take a wait on the phone but when they answer, they really…read morehelp you and don't limit their time with you just got off the phone with Louis. She was wonderful and helpful and now we have a set at the bank. Bank here for years the tellers are always so pleasant.

It's always a pleasure to interact with the Costa Mesa Team. During my visits, I always look…read moreforward to my brief chats with Karen P. Karen has been my CU expert & ALWAYS provides information pertaining to current products that might be beneficial to me. I consider Karen one of your Best!!

Craig helped me today and was very helpful to handle my business. He always takes good care!read more

Lily and the Citibank crew are always friendly and take care of me. Love this bank. I have had my…read moreaccounts with them for years.

This branch never heard of the words "customer service". The people in the cubicles could care…read moreless about the long delays getting to a teller. The whole culture of this branch is pretty lame.

Awful credit union that ruined my credit score with inaccurate reporting…read more SchoolsFirst FCU talks a big game about "accuracy" and member service, but when there's actually a problem, they don't care and act like fixing credit reporting is "out of their hands." Their phone support is incompetent, their chat support gives contradictory information, and when you try to question their reporting they get rude, defensive, and openly annoyed that you're making them deal with it. I've been dealing with them over a loan reporting issue where their own paperwork and internal notes contradict what they furnished to the credit bureaus. My Truth in Lending docs show payments due on the 25th and maturity on November 25, 2023. But TransUnion showed the account closed in 02/2025 and marked May 2023 as 30 days late. Their own rep documented that my June 5, 2023 payment "covered May and June." If the due date was May 25, then June 5 is about 11 days late, not 30 plus. So the 30 day late reporting for May is false on their own facts. What made it worse was how unbelievably bad their customer service was. When I called in, loan officers seemed confused and surprised that the loan was being reported as both open and closed, on time and delinquent, depending on where you looked. That is not a minor glitch. That is broken internal controls and bad training. Instead of taking responsibility, they kept sending boilerplate, marking disputes "verified as accurate," and eventually told me they would no longer communicate with me.

I have been banking with schools first since 2014 this branch in costa mesa in inarguably the worst…read morebranch i have ever had the pleasure of visiting. Also this is the only branch i have ever been to that does not print debit cards for free i have had over 5-6 cards printed over the years and this branch charged me