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Poly & Bark

4.3 (282 reviews)
Open 9:00 am - 5:00 pm

Poly & Bark Furniture Stores Photos

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Customer service email.

Returns are impossible. Their "100 Day Return Window" is meaningless, because they won't agree to pick up the items. We bought a sofa from them two months ago. We immediately realized the back was too low and it was uncomfortable. I emailed them the next day. They made me fill out an online form, which they claim was never received. I had to submit it 3 more times and threaten a credit card chargeback before someone "found it". That was four weeks ago. They promised me the delivery company would contact me to arrange pickup "within 48 hours". Nobody has contacted me. I have emailed them repeatedly. They now are telling me they cannot provide a timeframe. In the meanwhile, we have a giant sofa standing up in our living room taking up space. They also require you to retain the original packaging, so there's a 10' shipping crate in our garage we can't get rid of. Absolutely abysmal customer service.

Squishy pillows. Never stays structured, pillows constantly slide and fall

We purchased an l shaped sorrento less than a year ago. It squeaks and sheds. There are little holes in it due to the feathers popping out. I have HUGE buyers remorse. I waited so long to pull the trigger on the purchase but I knew in my gut when I bought it that I shouldn't have. Ugh.

Chandelier
Valentina P.

I had such a great experience with this website! When we were building our home last year, I was very particular about all the details I wanted it the house, light fixtures especially. I was able to get a very beautiful one from Poly & Bark, it was a great price but I was able to score it with a discount on Black Friday! This chandelier is amazing, it looks so beautiful, it's the perfect size and style, and it was very easy to install. Ordering was easy, shipping was very quick. It was a wonderful experience ordering from the website. The style is up my alley for prices that aren't ridiculous.

Lando chair

Latest response is that they will do a 'courtesy waive' of the $49/chair restock fee if we bring the 6 chairs to a UPS store to send back (with a rental truck, I suppose?)...or should we try to fit a chair in our car and make 6 trips? I've never had to work so hard as a customer to get a company to simply replace a defective item. That should have been the solution in the first place. Now chairs out of stock.

Kitchen counter stools
Aylin B.

Amazing bar stools. We ordered these two bar stools from poly and bark and we couldn't be happier. Quality is excellent and they are super comfortable.

Couch in recording studio setting!
Jed C.

Great company and great products! Delivery was smooth and easy. Assembly was very minor and breezy!

Poly and Bark Napa 88.5" in Cognac Tan
Christina L.

I'm writing this review because these reviews were so helpful to me when deciding if I should purchase from Poly and Bark online, so I wanted to pay it forward. I purchased this sofa on September 19, and it was delivered today, Monday October 10th. It was originally scheduled to be delivered last Monday. I took off work last Monday to be home for the delivery by AM Trucking, and in the middle of the delivery window, they called and said their truck broke down and it was being taken to the service station and they would have to reschedule. I had read the many negative reviews about this carrier service and worried about a second missed delivery. After emailing Poly and Bark customer service, they contacted AM Trucking. Customer service from both companies was very fast, kind, and apologetic. AM trucking rescheduled the delivery for today, and even gave me white glove delivery at no charge for the inconvenience. The delivery was on time this morning. I got a call 30 minutes before they arrived. They got it out of the box, into place in my living room, and had me sign for it all in less than 20 minutes. We love our Poly and Bark couch! It's comfortable and we love the look in our space. So far it's toddler friendly and I hope it stays that way! All of that to say that last Monday I thought I was going to be writing a disappointing review, and as a first time Poly and Bark customer, that was going to be heartbreaking to me since I love the style...but customer service was wonderful and I'll definitely be a returning customer!

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Quality is beyond what I was expecting. Received the chairs crazy fast! I get compliments on them all the time and the price is unbeatable.

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Incredible products! We order many of the chairs and couches for our offices. They are comfortable and durable.

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3 years ago

Great product and service had issue with broken leg but resolved quickly and professionally good quality and design tables

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Ask the Community - Poly & Bark

How do Poly and Bark the leather couches (lighter brown tones) fare with young kids? My husband is worried that spills will seep into the leather and stain it...

Hi Bernice, Thank you for reaching out. Please contact our customer care team at… Read more

Don’t See Your Question? Ask Away!

Review Highlights - Poly & Bark

The neutral color and beautiful leather is the perfect backdrop for seasonal throw-pillows and decor updates.

Mentioned in 17 reviews

Read more highlights

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I will say that this outlet can be really hit or miss if you're looking for bit furniture…read morepurchases. But, if you can find what you're looking for, you're going to get an incredibly high quality piece for a fraction of the price. One thing we do like to come here for are for smaller sized options. Towels, back to school backpacks, etc. They always have a good selection here and things are reasonably priced. And, once again, you know because these are Pottery Barn, they are very high quality so you are going to get a great lifespan out of what you are purchasing. Staff here is friendly, but often times are confined to the register area. If you are looking for some help, you might need to hunt around a bit to find someone. However, once you do, they are always very helpful and will go above and beyond to help you out.

The part of your barn outlet was fine. It was our first time there, and it was a little…read moreunderwhelming in my opinion. There wasn't a ton in comparison to the other Pottery Barn outlets. I had been with that being said everything they offered there was quality and prices were definitely a lot cheaper than going to the main store. Coworkers were friendly , the store was well organized, and if I lived in the area, I definitely would go back if there were things I was looking for.

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Shop Around the Corner - One of the booths in the shop.

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Such unique items! Love this place! Love the girls up front!! Perfect place for finding gifts and…read moredecor.

Yes, please! Would love more time to browse this charming collective of vintage dealer spaces…read more After initially discovering this wonderful treasure of a boutique several months ago, we have returned multiple times. Dear Hubby has been super happy to learn of Mike's Clocks, especially. DH retired as a jeweler and watch enthusiast/dealer, and the love runs deep still. I was cleaning and found a unique acrylic-surround clock from the late 50s or early 60s that he'd forgotten about. He took it to Mike for cleaning and evaluation. In a couple days Mike called and said that cleaning and lubricating was all it needed. He gave tips for how to keep the movement safe (use it on a surge protector, as a power spike would likely fry the works). I fell into the rabbit hole of one of their crafty vendors who makes letter signs out of found metal objects. Creating a "J" out of a claw hook, topped with a bottle opener, fastened to a distressed piece of wooden board is an example of the craftiness. All of the pieces utilize things that might have been discarded as old, beat-up, possibly no longer useful. Their rag-tag appearance, when repurposed into new display pieces celebrates American manufacturing, back in its heyday. The hardware also reminds me of all the "pieces - parts" my grandfather used to collect in his garage. Nostalgia for days! We now own four of these small remnants of the past, but that may not be the end of it. The shop owners encourage diving into collecting the letters, by having displays spelling out "SPRING", "CELEBRATE", etc. Possibilities are endless! The various vendors do a wonderful job of freshening their spaces, keeping current with seasonal changes. Some of the accent furniture is repurposed, having undergone a milk paint treatment. Great prices, friendly staff. Keep a sharp eye out for treasures, lest another shopper snag one before you do!

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Shop Around the Corner - Shop around the corner  Love this horse

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Ookkuu - We invite guests to come to our showroom to sit, relax, and experience the quality of our products first-hand.

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Poly & Bark - furniture - Updated May 2026

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