If you are planning on renting a boat, rent from their competitor. This boat rental was a joke and the customer service from an employee, MARK himself was just absolutely disgusting. So disrespectful and repulsive. Completely ruined my experience. He 100% was in the fault and wrong on my reservation time. I explicitly remember the exact time and date of when I made the reservation which was from 12-6, my sister also had called two days prior and asked if their was life jackets on the boat saying we have a reservation from 12-6 and whether or not we needed to bring our own life jackets. Never did he say "the boat is from 10-4 not 12-6" but "he had notes from our conversation that is was from 10-4" so he claims...
I called the day of to let them know I would be a few minutes late getting to the boat rental place to sign the contract. That's when he told me my reservation was from 10-4 which there is absolutely no way as I was traveling from Helena and would have not had the starting time at 10. Told me to stop "yelling" at him over the phone when I hardly ever raise my voice as it is. He knew he messed up on the times so he of course, tried to put the blame on me and was defensive and rude the entire phone call. Then when I get there has the audacity to tell me "no hard feelings". if you're this awful to PAYING customers because you don't like your job, I suggest you find a new one.
Hope you're happy with your review because of your atrocious attitude and behavior, Mark. Really should of thought about a thing called a review and what just word of mouth can do to a business when YOU were the one yelling over the phone and acting out of place to a PAYING CUSTOMER. Overall the boat we rented was nice as was one of the employees named Niko, he was informative and helpful (Thank You Niko) and mark was able to get us into a boat as he should of considering he was incorrect with the times, I travelled over 3 hours and had my entire family with me but customer service is key and dominates over everything. read more