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    Polished Nail Academy

    5.0 (1 review)
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    2 months ago

    very informative and attentive. helped by the Director who offered me all the details about the Nails course.

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    Summit Salon Academy - Gainesville - Summit Salon Academy - Gainesville Exam Prep

    Summit Salon Academy - Gainesville

    2.6(30 reviews)
    36.8 mi
    $

    I was a little hesitant because of the reviews, but also understood it's a learning facility! I…read moretook the chance anyways and am glad I did because Avi was amazing! She was really personable and made it super comfortable, switching from having conversation and then having comfortable silence when I needed it! I'm so excited to be able to have her do my hair even after she graduates later this year! I got an all over color to my natural hair, and it looks so good! I think it's important to note that they are students, and if you want to pay the cheaper price you have to be understanding and showing grace at the fact they will confer with their teachers. But even so, I enjoyed my experience especially when they gave me tips about my hair, the bang length for my facial structure, etc!

    10:30 a.m. Hailey was ready to cut my hair. I have a chair, approved by my doctor, Dr. James…read moreDeStephens, that I use while waiting for total hip replacement scheduled for August 14, 2024. The chair is low and allows my feet to be squarely on the ground. If my legs dangle, there is excruciating pain in my damaged hip. The special chair I use was first approved by Dr. DeStephens for my personal use during a state testing exam and I will include Dr. DeStephen's letter here. Hailey, the cosmetology student, was already brushing my hair, getting ready to cut it. She understood that I needed to remain in my own chair as an ADA accommodation. When suddenly, out of nowhere, an instructor with a Hispanic accent (I didn't catch her name, so that's how I am identifying her) came over and became very long- winded and immediately argumentative with me, insisting that I MUST climb into the tall beauty school chair. I explained that I cannot do that. She rebutted, asking how did I lift the chair out of my car and insisting that if I lifted the special chair out of my car then I must be able to sit in the beauty school chair for "safety". I explained to her that my chair is safe and I demonstrated its sturdiness. She then said she would not tolerate rudeness when SHE was the only one being rude. She huffed off to get another instructor/supervisor. I left. I asked Google when I returned home, "Is a beauty salon supposed to accommodate a handicapped person?" The answer: Yes, hair salons are considered places of public accommodation under the Americans with Disabilities Act (ADA) and must be ADA compliant. And here also: https://www.phorest.com/blog/salon-spa-services-clients-disabilities/#:~:text=Treat%20a%20person%20with%20a,as%20you%20address%20other%20adults. Her rudeness and control freak mode was extremely offensive. Several students looked on as she prattled on and on, obviously embarrassed by the instructor's heavy-handed treatment of me. They all remained silent, obviously intimidated by her presence. I will also file this complaint with the BBB for all to see. By the way, I used to work as a seminar leader teaching customer service skills for Dun and Bradstreet Business Educational Services. The instructor's behavior was appalling. She needs training in customer service skills. I also filed an official complaint with ADA for this beauty academy's non-compliance. Date of incident: June 3, 2024.

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