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Pogo Insurance

3.7 (3 reviews)
Open • 9:00 am - 5:00 pm

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2 years ago

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8 years ago

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AAA Scott's Addition Car Care Insurance Travel Center

AAA Scott's Addition Car Care Insurance Travel Center

(20 reviews)

My car broke down for the first time and AAA towed me to this service center in Scott's Addition…read more They were busy but I was greeted immediately by Danny and he took me inside to get my details and describe what happened. I let him know that I was aware I needed a new water pump, but only wanted to fix whatever caused the car to shut down. He told me it was either the battery or the alternator, and told me the shop would give me a call to approve any repairs once it had been inspected. Less than two hours later a mechanic called me to say the alternator needed to be replaced and he gave me the exact price. From past experience with other cars I knew this part could take a day or two to acquire, but an hour later my car was fixed and ready to go. Back at the service center Doug walked me through what had been fixed, saying that a local shop had wanted to deliver the replacement alternator tomorrow but he insisted it be done today. I paid and was still able to make it to dinner reservations on time. I appreciate that the associates went the extra mile for me, and helped to make an unpleasant experience as smooth, fast, and painless as possible. My timeline for the day: 1:30 - Car breaks down, calls AAA. 1:45 - Tow truck arrives. 2:00 - Arrive at AAA Scotts Addition service center. 2:15 - Get a Lyft back to work. 3:40 - AAA mechanic calls, informs me of issue, begins repairs. 5:00 - Car repair is complete and ready for pick up. I've seriously had oil changes take longer than that! Thank you to AAA for helping me out.

Had an oil change scheduled through my AAA app. They had a coupon for up to $74.99 but max 5…read morequarts. My vehicle takes 7. I called to see if they could give me a rough estimate of what I would be looking at out of pocket and dude who answered the phone had zero time for me. Barely wanted to talk. Sounded like he was half asleep. Then I asked what type of oil they used, he said condescendingly "synthetic." I asked about the brand. "Oh they don't tell us all of that, it's just whatever" Ohhhh ok. So what I'm hearing is, you don't want to be at work, you don't give a damn about my vehicle, you'll probably upcharge me and find other things wrong to try to beef up the cost, you think I was born yesterday, and oh did I say you don't want to be at work? Never mind. I cancelled that appt faster than I could count to 10 backwards. No thanks.

Pogo Insurance - insurance - Updated October 2026

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