Our stay at the Radisson Blu Hotel Amsterdam Airport Schiphol was unfortunately disappointing…read more
Upon arrival, our airport shuttle dropped us off on the -1 level. When we entered the elevator, it would not take us to the lobby (maybe because we didn't have a key?). As a result, my sons and I had to carry 5 heavy suitcases, some weighing 23 kg (50 lbs), up the stairs ourselves. No one was there to greet arriving guests, assist with luggage, or provide a luggage cart. We were told when we finally reached the front desk around 2:40 PM that someone was normally stationed downstairs, but they were short-staffed that day...
We were also informed that our room would not be ready until at least 3:00 PM. When I returned at 3:00 PM, there was a very long line because a Delta flight to Atlanta had been canceled, and many of those passengers had been accommodated at the hotel. Despite there being only 2 employees checking guests in, the wait took nearly an hour. Unfortunately, this significantly cut into our afternoon, as we had planned to head into Amsterdam city center to explore.
To make matters worse, when we finally got to our room, some of the towels were dirty, and there was hair in both the shower and the bathtub. I had to call the front desk and request clean towels before we could even get settled. Honestly, there are several other airport hotels in the Schiphol area that offer a much better experience for the same price ~ or even less. While this was only my personal experience, I would not choose to stay here again or recommend it based on the service and cleanliness we encountered.