Jeff is absolutely amazing! He is so kind and always willing to help you find a solution. I choose…read moreto go to this particular bank because he is there. I am very grateful that I found this branch.

Personal banker is helpful, knowledgeable, friendly, and patient. Quite rare nowadays, except that…read moreit ought not to be.

Very friendly and accommodating staff! Helped me out at the last minute on a weekday. Warm and…read morewelcoming!

By far my favorite Chase Bank in all of Washtenaw County. The manager there is very beautiful,…read morekind, always smiling and greeting you.

Service is bad & getting worse at the Carpenter/Ellsworth branch. I had two issues and wanted to…read morespeak with one of the bankers in the cubicles. They have 'referees' (customer service reps) who greet you at the door and ask about your issue. After showing the referee the Chase letter I received, I was directed to the tellers at the back of the bank and told to "wait in line", but was criticized and corrected when I attempted to move less than 10 feet away from the teller I was assigned to see. When I questioned this practice with the teller, I was treated with more rudeness, as she tersely explained that those in the "line" needed to be seen by all of the tellers, including tellers in the front (the ones who are behind the giant ATM in the center of the lobby). So, I was directed to the back tellers, but not allowed to go back there to wait? Also, the teller had no idea why I got the letter I did and could only guess. TLDR: All business needs to be first explained to a referee, we are not allowed to speak with or wait for a banker, all business must be done with a teller, and while waiting, customers must remain within the view of all of the tellers. Two referees were enforcing this. A friend mentioned that the Eisenhower branch near the mall does not have these silly rules, at least for now. I remember the days not long ago at the Ellsworth branch when they not only let you wait for a banker, but offered free coffee. They actually wanted their customers around, imagine that!

I've been doing business with Chase for some time now. I established a dedicated account here to…read moremanage income from a 2nd job to use it for household repair, maintenance, etc. Since the 2nd job no longer exists I no longer have a need for this account. Additionally, the monthly fee structure as it applied to me dictated that though I was able to devote less money to the account, I'd be charged MORE money to maintain the account. Thus, sad to say, I needed to close this account in order to save the few remaining dollars I had left! So my most recent visit was for the purpose of closing the account. I found the service to be this time as typical- crisp business like and orchestrated. Representatives are stationed at various points to strategically approach and service. However, I found it much easier to interface with a teller or the ATM machine for simple tasks versus to see an account rep (as required to ask questions or to make changes to the account).

My list: 1) Manipulates costumers into products (like all…read morebanks) 2) Not enough staff at the main branch, you wait for 25 people if you are on hold. You wait for weeks or have to call yourself time and time again to get a loan supported question answered, as they are charging you for the product. 3) Young, under-trained staff come off as flaky and unconcerned 4) They aren't helpful any longer, and do business like a far-away bank.

This place has become my trusted local credit union. They gave me a loan when others would not and…read moreI have formed what I hope will be a long trusting relationship.

24/7 ATM that gives you higher bills thank $20's! I started using their services for past few…read moremonths and it's super easy to use. Also, the staff is extra friendly and willing to help.

Great staff! Very friendly and helpful. I always make sure to go here for all of my banking needs…read more A+!

Jen was my angel today , I will recommend everyone to go with her, she was sweet and really…read morehelpful. God bless this woman. Thank you very much for your patient and the way you treated us. Thanks one again.

FYI: I am writing largely in regards to their home lending…read more If you're in the market for a home, and especially if you're a first time home buyer, I can't recommend Bank of Ann Arbor highly enough. I called and/or visited a number of other home loan lenders regarding pre-qualification, and BOAA was by far the best and most informative experience. I specifically met with Kim Clugston, whom is an absolute gem. She sat down with me and explained the whole process, explained a lot about home loan interest rates, 15 vs 30 year loans, and even broke down how home loans are calculated based off annual income and other factors (she wrote the equation down for me based on my numbers, and gave to me to take home so I could be more informed about my home buying decisions at my own pace). She even printed out full credit reports with scores and went over them with me, which I hadn't done at other places or even when I purchased a car in the past. BOAA, largely thanks to Kim, was the home lending office I felt most comfortable with, felt that the meeting was most about me being informed and making good decisions, and felt the least like they were trying to convince me to get a home loan for the sake of them getting another loan on the books. BOAA came highly recommended by a co-worker who recently received a home loan and he heaped high praise. After meeting with them, I can see why. If you're in the market for a home, I highly recommend setting up a meeting with BOAA and Kim Clugston, if she's available.

I am writing on behalf of my friend Arie Lipsky, former Music Director of the Ann arbor symphony…read morewho has an account with BoAA. He is visiting here and I've joined him in meetings to solve some debit and credit card issues with BoAA. Arie is elated by, and grateful for, Kimberly Jones' efficient, effective, and quick resolutions for those issues. And on top of all this, she has been so kind and accommodating for Arie's scheduling while he has been in town. BOAA is really lucky to have Kim representing the bank. She is OUTSTANDING.

If I could give them the worst customer service award it would go to them. Walked in there were no…read morecashiers they have this new set up were one computer is supposedly managing the whole store and you have to literally wait for any assistance even when you want to talk to a banker the banker is nonexistent there were four people in front of me that had the same waiting look on their faces and were never served. Two of them gave up and behind me there were several people waiting to be served and seemed like every other person was just giving up waiting and I was there for almost 15 to 20 minutes. Whatever system they're doing at this location they need to change it back to human on human interaction.

I love this location! The service is great and the workers are very friendly! Standard Chase…read morebank, however this location also caters to the local Chinese residents. They also have a Korean speaking employee as well. Traffic to and out of the location is tricky... parking lot is some what limited though, however Busch's has tons of parking lot :)

Chase back is a good bank. They have many different types of credit cards to meet your specific…read moreneeds. The customer services are depending upon who you work with.