This branch lacks professionalism. I have been trying to open two accounts with this bank. The…read morefirst appointment was cancelled day off by the back because they required paperwork which they failed to inform me. The second appointment last 5 minutes because once again they failed to inform me that they required more documentation. In between I have called, left voicemails, and sent emails with no response. I dealt with both Martha Z and the branch manager. All they could say was "I'm sorry" as if that was to fix the month I have lost trying to get these accounts going so I could get my businesses up and running. Very disappointed and displeased with this branch and the financial employees.

My banker, Jaella was AMAZING! I can't thank her enough for helping me to help my elderly father…read more She was so friendly and supportive. Thank you Jaella, you rock!

I had a little issue going on with my account, but let me tell you between the teller, then Sharon,…read morethen the branch manager Devron McDermott worked as an AMAZING team to help resolve my issue and help get me squared away!! they kept their word and worked on it for a few hours, then followed up with me so I didn't have to wait at the bank. very professional and I'm happy to bank with such a reliable bank with people who care!!

I'd like EVERYONE to know I contacted Citizens Bank, NA regarding an incident that occurred MAY…read more5TH, 2021 and had the matter escalated to their corporate offices. I have tried following up on the matter every week since and STILL NO RETURN PHONE CALL FROM ANYONE! I was told that allegedly a person named Melissa from their corporate offices was assigned to the case and given a confirmation # of CFG00742929. THREE WEEKS LATER & STILL NO RETURN PHONE CALL as promised by the NUMEROUS reps I've spoken to since May 5th. Incidentally, each time I called Citizens Bank it took up to as much as an hour to finally speak with a rep (who was invariably from outside the USA.) Moral: I'm sure my experience speaks for itself and anyone would agree the CUSTOMER SERVICE at CITIZENS BANK is NOT ABOUT THE "CITIZEN." A MINUS 10 STAR FINANCIAL INSTITUTION.

Nice size bank full of very friendly workers. Very clean inside. Great customer service.read more

Since PenFed took over this bank, I have had nothing but problems. My account overdrawing when I…read morehave sufficient funds, not being able to transfer money so I can pay my bills. I tried to go into the branch because I got no answers from the customer service line and the line was out the door because so many other people were having the same issue. I'll be cancelling my account here.

From the owner: Our mission isn't simply to help our members get by. We exist to help them realize every ounce of…read moretheir potential. We exist to educate, but to also encourage. We exist to usher their dreams into the land of reality. And that's why we strive to provide consistently Best-in-Class rates on car loans and home mortgages. In addition, our portfolio of award-winning credit cards offers incentives and innovative features that our competitors find hard to match.

1:30pm 12/9/25 I…read morehave a savings account at NE PA with over $1000 dollars in it. The teller told me she couldn't cash my checks (Total amount was about $250.00) she'd have to deposit them first...., I said, "OK" but then she told me that my perfectly valid checks, (MADE OUT TO ME) were not valid...., and said I could withdraw the money from my account...., (WHICH I thought WAS RIDICULOUS) so I took my checks back and went to Wells Fargo, where I have another account....., and they were cashed with NO PROBLEM.....!!! I plan to close my account at NE PA Credit Union. They don't seem customer friendly. Trade Martin.

Applied for a car loan today and I have to say it was very bizarre. I talked to someone via webcam…read morewhich I'm sure is a Covid measure but that's the first time I've experienced that, my bank always does face to face. The front teller was very unprofessional and refused to take my money for a deposit by debit card even tho I was told 30 seconds before it would be fine by the person who set up my account. They just seem kind of disorganized and unprepared compared to my bank. If you need a decent rate I'm sure it's fine. But besides the person I talked to about my possible loan I have to say it was an unpleasant cold experience