You should call and talk to them about what they offer, especially if unhappy with your current…read morebank!

I called today 8/8/2024 @ 2:58pm spoke with a male. I needed cash from my account and wanted to…read moregive them a heads up. Customer service representative said they only give $5,000 in cash per day. He would not budge. I am a Preferred customer. What's the point of being a preferred customer (loyal) if I do not get preferred treatment. I went to my main bank (PNC) had no problem getting cash out. Makes me wonder why I am with 5/3

I recently moved from northern Indiana to Columbus and have my car note through a credit union up…read morethere. Bar-Cons is the only close credit union in the area within the same network, so I came upon them not by choice. However, had I known how sweet and accommodating all the people who work there were, I would have switched all my banking over to them when I opened a joint account! Great customer service and always so friendly!

This is not a critique of the branch but of online banking. I have had my mortgage with Chase for…read moreyears. I recently moved to Bloomington and tried to open a checking account online. BECAUSE I already have a mortgage with them, I cannot open a checking account. Hours on the phone with customer service and the result is "only by visiting a branch can you get cleared to open an account" For a senior citizen, living in assisted living without a car, visiting the branch is, to say the least, challenging. Chase touts their accessibility, but that is all talk and no action. I was told years ago, in business to "under promise and over deliver" Chase online banking does just the opposite. They overpromise and under-deliver.

Chase Bank partners with crooks. Businesses that have F-minus ratings with the better business…read morebureau and do not allow for ratings (because the reviews would be dismal). I have learned about this the hard way. Was cheated by a business operating out of who knows where -- they said Florida but the defective item was sent from So. Carolina -- I challenged the charge because the company sent me a piece of junk-yard auto part that was both the wrong part for the make/model and model requested AND was not remanufactured as contracted. Chase Bank, rather than losing a sketchy business client, told me to go pack sand. Ha! Ha! I had to fax all the details and copies of correspondence. (Who uses fax anymore? what is this, the stone age?) To collect all these documents was like filing federal taxes. so 3 hours of waster time and massive frustration. Thanks Chase! Thankfully, where are many credit card companies eager for my business. AVOID CHASE. They are and enable crooks. tfs

Recently sold a house where First Merchants was the mortgage lender. The closing company confirmed…read morewiring them the money, however they have continued to bill me and indicate they have no record of receiving the payment. While I'm sure this is just grievous incompetence and not a literally criminal Wells Fargo style attempt to blatantly steal money from a customer, and will probably be resolved without me having to resort to actual legal threats, I'm still gonna go with 1 star for having to spend hours on the phone with this bank talking to person after person who could not verify whether on not they received a federally insured wire transfer and who refused to just cancel auto pay on the mortgage that should no longer exist. Update: 72 hours and they have confirmed that they received $172000 to pay off the mortgage but refuse to confirm to me that they have closed the loan, still have not confirmed that they have stopped the automatic billing, and still have not refunded me the $1900 that they charged after the loan was paid off. I retract my certainty that this is all just incompetence. They may just be very intentionally stealing money from customers. Stay away. Update: 1 week, still haven't returned my money.

Worst branch manager I've encountered at any bank. Rude to us on the phone and basically said,…read more"just wait ti lthe end of the day ... that's the way it is!" Put your fiduciary trust in someone else!

I am not even a customer here but bank with a different Federal Credit Union (they are the best…read morebanks!) in California, so there are no branches of my bank in Indiana. I had to get a rather obscure and confusing financial document certified and the wonderful folks at Member's Choice were totally willing to figure out what needed to be done and help me out and did not even charge me anything for the service. I can only imagine what great service they must offer the people who actually bank there! Thanks MCFCU!