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PNC Bank

1.3 (3 reviews)
Closed • 9:00 am - 5:00 pm

Services - PNC Bank

Investment management

Mortgage services

Personal banking

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Huntington Bank

Huntington Bank

(1 review)

in my almost seven decades on this earth no question the worst experience I've had with a bank…read moreEVER. We had a legal settlement of a situation involving a deposit of just over forty thousand. you would think the bank would at least be pleased to get that. WRONG! the ironic part here is the branch manager is not the issue. its the complete lack of support in the organization above her. absolutely ridiculous. the wire transfer department, they insisted on that, transposed a digit with our transfer. they refused to take any responsibility for it and if we wanted to clear it up we had to pay TWICE. When i called to complain about the rude and abrupt treatment....you guessed it no call back no follow up. we finally got the transaction settled but that rancid treatment rattled me enough i wanted to follow it up. we were given a name by the manager and he was called and i left a message approximately six times. again, you guessed it, no call back. let me stress here, though yes, it was the annoying fees, the overlying consideration was the non existent customer service and i felt if someone called them out on this type of behavior previously perhaps it wouldn't have happened to me. we were given the name of the bank president to follow up. approximate six messages, again no call back no concern. we called the corporate offices and were told point blank they would "refer the situation to a senior customer service employee" who....might...call. me back....seriously??? c'mon. of course nothing happened. the money sat idle in an account for approximately six months while i begged someone to respond with no luck. the final straw was a meeting with the investment advisor Jason. i asked him if this was normal treatment for a 40k depositor and was told they treat everyone with respect. again, seriously??? i didnt see any. when I asked him about the tax free muny bonds i was told by Jason their bank didn't offer those. i told him that's interesting as i just cashed one from the Huntington Siebenthaler branch. he told me he would talk to his associate and "get back with me"... about a month or so went by and again, you guessed it, no call back. i had truly had enough and closed the account. i went in to personally apologize to the branch manager as i honestly felt she didn't deserve that but i had no other alternative. she understood and closed it. one phone call to another local bank. two appointments and problem solved. if you're service needs are minimal the branch is completely acceptable. if you're like me and your needs are complex, best of luck to you. i honestly believe the organization could and does care less. i made a decision to go public due to the pious attitude i ran into and as i expected the note from the previous review was , "if you have unresolved issues you can get in touch". my question was " in whose lifetime could i expect a response from anyone one step up who would actually listen or care.

PNC Bank - mortgagebrokers - Updated May 2026

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