Super friendly and a co-op to my federal credit union which gave me complimentary notary services,…read moredeposits and withdrawals. They've got another branch not too far away with similar services. This one is the newer of the two.

We recently filed a fraud claim after my wife's ABT debit card was stolen. The folks at ABT could…read morenot have been more helpful. They immediately canceled the stolen card and had a new card waiting for her to pick up the same day. It's the same outstanding service we have received since opening out first account several years ago. Thanks to all!

Never had a issue with any of the people always polite an curious on phone or in personread more

I made an appointment to open a new account after being informed on my first visit that you could…read morenot just walk into the branch to open an account. arrived at the bank at my appointed time, 11 AM, only to be informed that the person I needed to meet with was sick and not available. There was no one else in the branch who could help with setting up a new account. I was told I would need to reschedule. I asked why no one had reached out to inform me that my appointment was no longer valid, and she replied that they only had three employees and were too busy to call their scheduled appointments. The bank has been open for two hours at that point. Obviously I will be taking my banking business elsewhere, and would encourage you to do the same. As I was in line waiting for my appointment that they did not keep, the lady in front of me was describing how she had to drive over an hour To reach the branch, since the one closer to her had closed. Currently, at this time there is only one other branch over an hour away we have access to.

Checked the website, says banks are open. Went to bank and it's closed because of Columbus Day!…read moreMade a trip for nothing!!! Update your websites!

After working with Morgantown Bank over 10 years, I will never go back to a bigger corporate bank…read more They pay me over $30 a month in interest on my Kasasa Cash back account!

Michael Harrison was the one employee that really took the time to go above and beyond to help me…read more I had an issue trying to get US Bank to notarize something for my title to be transferred to KY. I tried calling and was transferred to multiple different departments, without ever reaching a resolution. I stopped into the local branch to see if there was anything they could do to help. Michael was determined to make sure I was taken care of. I remember seeing the sign and "5 star service" underneath as you walk into the bank. I thought, "yeah right, we will see." Michael definitely held up to the 5 star standard. THANK YOU SO MUCH!

Due to the loan officer's, Brian Compton, delays in getting our IRS transcripts, which we ended up…read morehaving to call the IRS to get ourselves, a new contract had to be signed causing us to lose the home warranty the sellers we originally purchasing and on top of that we were charged a $154 fee to extend our rate. I work for US Bank but I will never recommend the bank and especially Mr Compton to anyone looking to mortgage a home.

if i could give zero i would, my husband has had this bank for over 10 years. recently in nov 2024…read moremy husband tried to put 800 cash into atm it kept it. this is cave mill road branch, he immediately went into branch and told them what happened. guess what we had to wait over 4 weeks to gain access to money that was ours. but it doesnt stop there, on christmas eve woke up to us bank drafting 800 out of bank ! thieves!!!! and incompetency at its finest! husband called us bank customer service was told an employee had withdrew the complaint / dispute , husband has been in several several times with no resolution! was advised yesterday by cave mill rd branch employee they would not be returning money. now this is complete thievery! if someone robbed them im sure theyd have them in jail! do not use us bank! ever for anything ! and also will ne moving mortgage who we have with us bank to another financial institution

Worst customer service I've ever seen in a bank. I came in to open an account but as I sit here…read morewaiting forever I've determined to cash the check I have and leave. Three tellers, nearly no movement in the line for nearly 20 minutes. I'd never make this my bank, my time is too valuable.

Charge you $4 to withdraw your own money inside the bank. Pretty much force you to use an ATM.read more

I had a $500 check on them and they charged me $10 to cash it because I didn't have an account with…read morethem. I've never had a bank charge to cash one of thier own checks. Pretty good way to make I never open an account with the .

In my personal opinion this bank SUCKS. My mother has banned here for many years. In fact so long…read morethat anytime she walked thru the door of any of the branches in Bowling Green all the workers would stop and give her a shout like they were kun to her. Back in August of 25 she had a stroke and for a while was confined to the bed. We were trying to get me put in her account so that I could write her checks and pay her bills. We were informed that even though I had Power of Attorney writes that I could not be added to her account unless she was present and that the paper work I had was not legal enough to get me added if she was not present. They would not listen to or understand that she could not be present because she could not get out of the bed. They would not help us out to even give us a temporary check so the funds in her account could be withdrawn and put into my account to cover what has been written to her collectors. Nothing could be done unless she was present all the way up until November when she walked into this bank and closed her account for good. In my opinion everyone that has accounts at this Bank should withdraw all of their funds and do the same as my mom did. I would strongly suggest against opening any kind of account at this bank as well

terrible customer service at the glasgow "back office" and the 54 branch in owensboro. the branch…read moremanager at 54 Heather Johnson told me "sounds great" when i told her i was gonna need to move banks. i have banked with them for 20 years and it has been on a steady decline for a while. Avoid this place at all cost. COULD NOT ACCESS MY MONEY ALL WEEKEND my card expired after i called them 2 weeks prior letting them know it was coming up. They never sent me a new card each office pointing fingers at the other offices for fault even got hung up on at one point for asking to speak to the person who is responsible. AGAIN, AVOID THIS PLACE AT ALL COST

The people that work there are very nice, however the credit union services are not up-to-date and…read morenot comparable to other banking entities. Surprisingly, they have an app but when using bill pay to a person (not company), mailed checks are the only option for payment, regardless of possession of the receiving person's banking details. No ACH or even next day ACH, only a check that has to be cut and mailed to be received a week later at the earliest. In a world with VENMO and Paypal, a mailed paper check to be received after a week, is not cutting it. I am trying to help my elderly father (who does not have VENMO or Paypal) pay an elderly relative. She would have to wait by the mailbox and then make a trip to her bank to deposit the check. My only other alternative is to quickly pay the relative using my bank that does have ACH payments and then wait a week for my father to pay me back using a check. Disappointed that a simple payment that would take 2 days to process through ACH is now going to take over a week and multiple transactions to complete.

Very nice and professional people at both Russellville and Bowling Green branches. Did not know…read morethere was one in Russellville.