My partner went here for a simple thumb injury. He checked in and sat in a room waiting for an hour…read moreand a half to be seen. He finally had to say something to a staff member who then relayed the information that the front desk girl never even checked him in. So no other staff knew he was waiting in the room. Meanwhile the desk girl is outside of the building on her phone sweeping the sidewalk with absolutely nothing on it. The only patient in the entire building should not wait well over an hour for a thumb injury. Reconsideration of front desk staf

Been here over 2 hrs, seen by PA finally who said need stitches. Sitting in room, waiting and…read morewaiting only to be told they are busy. Well you were not when we came in and you have been seeing patients that have checked in after us. Still waiting for someone to clean the wound before it can sutured.

I tried going here for over 3 years from day one it was a nightmare. The providers have never tried…read moreto help you they put little to no effort into giving you any relief and what your condition is . You ask questions they are just rude about it and don't really want to answer anything . My last straw would this company was about a month ago when I went in there for a headache and they ended up sending me a pretty hefty bill and I was only in there for 2 minutes . Every time I tried to ask the provider any questions she was just rude she didn't want to help me she just cut me off I basically got frustrated I said so I guess you're basically not going to help me and I just left very frustrated with the same condition that I went in there with . I would seriously think long and hard about going to this establishment. The type of care do you get here is not very good . They really need to work on not only their customer service skills and how they treat people but how they care for people as well and hopefully give people care in the future.

if you have over an hour to wait for each appointment this is the place for you! No matter what the…read moreappointment is for or who you go to waiting over an hour is common practice. Very frustrating. My appointment was at 3:20 it's now 4:21 and I got here 15 minutes early per their protocol. Very frustrating.

First of all, I would call to try to get a hold of somebody and never could, which ring and ring…read moreand ring. If you were lucky enough to get a hold of somebody, they said they will call you back. would never get a call back as far as treatment very poor would never get referrals wouldn't get paperwork. The nurse is just as bad that works with Dr. W. Would never fill your prescriptions on time if you were lucky to get them very rude incompetent unprofessional people . Thank God we found somebody who cares about our daily lives and health.

If your family member has any complicated medical needs id avoid this practice like their lives…read moredepend on it. A good doctor who is over their head would refer out to a doctor who can actually treat a complicated case. Instead Sue will agree to put your family member on hospice. She has told her patience with liver issues to take acetaminophen. This practice is not ethical. They are in desperate need of a real doctor to control the major issues.

I'm not sure where the negative results are coming from. I have had no issues in my years with CNY…read moreFamily. They have been welcoming and empathic. Dr. Tarala makes you feel as you are part of a family and is willing to sit down and talk about any concerns. I have also seen Dr. Fiacco, he also a wonderful person and a great doctor. I have never waited as long as 30 minutes. However, I think that Upstate has been spoiled in that there usually are not waits. When I lived down state, I always brought a book with me, because I knew I would be waiting for some time. In the end, they are truly wonderful family doctors.

I had been a patient of CNY Family Care for 13 years and they just dropped me claiming I had been…read more"consistently disruptive of staff" - which is simply not true. Let me tell it how it is - this place has too many patients and every Dr I have ever seen here needs sensitivity training and improvement on bedside manner. I was in a traumatic near-death accident in January 2024 and saw Dr. Malvasi as a follow up to being in the emergency room for hypothermia and he was honestly great and compassionate - but wanted me to see MY PCP Dr Clapper like a week later. I was bruised from head to toe still from my accident at that point, and I had questions about my lack of sensation in my legs, feet, arms and hands. I had to explain to the nurse what happened and what I was there for. In walks Dr Clapper - OMG WHAT HAPPENED? why wasn't she prepared? Why did I have to relive my trauma AGAIN when all of this should have been in notes reviewed before walking into the room. At this time, I requested to be moved to Dr. Malvasi's care because he had seemed so compassionate after my accident. My following experiences with Dr. Malvasi were less than ideal - I gained weight due to my depression and PTSD and when I saw him again he asked how I was doing and I said it had been a tough winter - HE LAUGHED and said I CAN SEE THAT BY HOW MUCH WEIGHT YOU GAINED! Real professional. Also, knowing that I had been in an abusive relationship and had difficulty with men - he thought it was also appropriate to make jokes every time I saw him asking if I was dating again yet. Not funny. The last two times I saw Dr Malvasi I requested a specific course of treatment. He said we could discuss that further in 3 months if I did xyz. I did xyz and went back at 3 months and was told CNYFC had new policy for this treatment and to do xyz and come back in 3 months. Right before my next 3 month appointment I received notification that CNYFC would no longer be working with the treatment at all - even though I had been doing what I was told for the last 6 months to receive this treatment. I sent a disgruntled response to the portal and the response I received was that I didn't know what I was talking about and "good luck finding a new pcp". So one time I disagreed with their practices and expressed it and they dropped me like it was nothing stating "consistently disruptive to staff". So a one time expression of dissatisfaction is "consistently disruptive"? Also Dr Malvasi asked at both 3 month follow ups if I was dating yet - still not funny. I really have found in life that when situations like this arise, comparable to being fired from a terrible employer, move on to bigger and better things. I'll find a dr office that doesn't turn people over like an assembly line and actually knows the appropriate way to communicate with patients. Btw I found a new primary care and had an appointment scheduled in less than a week. CNY family care thinks they can treat people like crap as if there are no other physicians around. Read the other reviews - my experience is not unique - and there are plenty of better offices to go to than this one.

DO NOT sign up with this company. 3 months I have waited for this company to pay for my medication,…read morethey insist on pre-authorization, which have been sent to them 4X. I was even in my doctors office when they faxed it and they continue to tell me they don't have it. It only pertains to narcotic medication's and they continue to lie. My doctor called herself to give authorization, and they continue to say they haven't received it. I've been taking this medication for seven years. A prescription is the best authorization that you can give if a doctor is right in that prescription. I can't wait to sign up with another company because this company is no good.