I rarely take the time to do something like this but when it is what it is, you deserve the review you get. First off, I was never really comfortable working out at planet fitness to begin with. I had never seen or heard about the lunk or Lurch alarm thing. The young staff basically treat you like you're a child because they have been inscribed with some sort of sense of high authority over the subject that exercise in their gym. The whole lunk alarm crap is the most immature thing I have ever seen. The atmosphere really is hypocritical. Basically its a judgment free zone unless you are actually going there to push yourself and maybe make a grunt or pickup an actual heavy weights. Frankly it made me feel like mediocre is the standard and I was not to exceed that or I would have the watchful eye of the overlords on me.
With that said, my stay with this gym was not long relationship. However after a close observations of some of our family bills, now years later, i saw that I must not have canceled this membership before we moved. (Probably another of their strategies to keep customers long past their natural relationship. IE. Make the bill just low enough that is can easily be over looked and become a slow leak of your bank account over an extended time) Looking back have been getting charged for over two years, when their sytems know full well we have not stepped foot into their facility in multiple years. The right thing to do would be cancel any account that was not used for a certain number of months or maybe even reach out to those members . Whether this concept is ethically arguable or not is what it is and I would say it is certainly a concept of ethical evaluation.
I'll move on to the final pathetic actions of this higher than mighty company and that is the hurdles they place to cancel these memberships. Options 1. you must drive to THE THE branch you enrolled at and cancel in person. So if you have moved that is certainly out of the question. And the second is to send a written letter through certified mail. Are you kidding me PF?
I can send money around the world in a split second. Go to a virtual meeting on my phone with coworkers from around the country by clicking on a single link. Turn the lights on at my house, change my hot water heater water temperature and crank my car from applications on any phone and the ONLY option i have to make you stop robbing every month for services I haven't used in years is for me is to write you a freaking letter, drive to the post office and have is certified mail to you? You are truly pathetic crooks
I thought you were pathetic before but you are far worse than I even realized. You are crooks on top of all your other questionable hypocritical actions.
I hate that I am the one writing a 1 star review because we all know they are usually the crazy unreasonable person with the one bad experience, but if you can truly tell me that the only options you give members to cancel their memberships are righteous and just not an attempt to squeeze more payments out of them because peoples lives are busy and you figure if you can make them jump through enough hoops they will forget and you can squeeze some more juice out of them, then you are even worse then just being self righteous cooked company. You truly are lost if you don't even realize what you are doing it completely unethical. Hope everyone enjoyed the read. We get robbed on a regular basis and companies are shells or what they once were. Customer service is a lost skill or care for companies today. I will drive all the way to the original club to make sure my cancelation is done while film because that is how little i trust this company to cancel my membership via mail. read more
