If I could give something 0 stars this would be it! Absolutely disgusted with the customer service I have received tonight. Firstly the lady who took my order did not write it down correctly - I asked for a pizza with a bbq base (I don't eat tomato) and it came with a tomato base. We used to order from them very frequently probably twice a month if not more and I always ordered a pizza with bbq base. When I called up to explain that it was wrong I was told that she had forgotten to write bbq base on my order. I was told to leave it and they would replace my order. From that I understood it that they were replacing the whole order (2x pizzas, a garlic bread and chips). 40 minutes later the delivery driver arrived with a replacement pizza. By this point the rest of the order was cold. I called up and required about this and was told that they were only replacing the pizza. I asked to speak to the manager and he was very rude to me and told me that that was all they were replacing and I should "just deal with it". I explained that I was not happy with this solution and asked if I could have my money back instead as it was over one hour since I originally ordered and we had still not eaten our food. I was told that I could not have my money back and the manager continued to be rude and spoke to me as if I was dirt. My fiancé, obviously disgusted at the way I was being spoken to, asked to speak to him and upon speaking to him the manager said it was not his problem. My fiancé then said that we would go to the shop ourselves to take the pizzas back and get our money back. The manager then hung up. Upon entering the shop we put the pizzas on the counter and asked to speak to the manager for our money back. He banged his hand down on the counter with the money all crumbled and swore at us. I explained that his menu states customer satisfaction or money back and he told us that he wasn't interested and that he did not need our custom. We then said we would not return again and he swore at us again. I have never been so disgusted and spoken to in such a disgraceful manner. I cannot believe that the company that we have given so much money to over the past year have such lack of devotion to their regular customers. We will never go back and I will no longer recommend them to anyone. Absolute vile customer service. read more
