Over the last seven months I have had dealings with Eric, Erin, Beth, and Chrissy. 100%…read moresatisfaction on all orders. Everyone has gone above and beyond. Continual communication, great customer support, and today they went above and beyond. So I wouldn't have to make more than one trip out of state for delivery of orders, chrissy came in when they were closed to meet me bright and early, on Saturday no less. We will continue to do business with them for a long time to come!

If you are looking for custom orders...stay away from this place. I have not had just one bad…read moreexperience from this place. I always try to support local business but in the future I will be taking mine elsewhere. First experience with them, asked them to design tank tops for a charity run. Never even heard a peep back after the lady told me I would receive an email within 72 hours for design approval. Now my son is playing on a basketball team where uniforms were ordered oct 28th and here we are almost 2 months later and no uniform. Yet, they were paid. When called to complain passed the buck and continued to tell me it wasn't their fault. Never once apologized for this or offered any discount on order placed or future order. The man I spoke with was rude and talked over me the entire time. When uniforms were ordered, the team was never told about a back order. Now another team has received their full uniform and ours has not. I get told I can call another company and complain. I think not. It's your supplier...you handle it. I dealt with you not them. My son is disappointed that he won't have a uniform until probably half the basketball season is over. I'm disappointed that there are still companies out there that have no regard for customer service and take no ownership of problems.

Place did a fantastic job. I walked in with a bunch of different items (jackets, sweat shirts, and…read morea book bag) and they made everything look very professional and nice. Very reasonable pricing and friendly customer service.

First off, I can't believe that I failed to do a review as much as I shop here. I'm a legend and…read morethat's a pretty big deal at this shop! Let's start off with what I don't like...umm I can't think of one thing that I don't like but I have a million reasons otherwise. The quality....the clothing is built to last. I've had t-shirts that are at least 5 years old and they look practically new after many washes. No fading at all. I have totes, crossbody bags, socks, keychains, candles...and various other clothing items. No complaints whatsoever. The store is beautiful, rustic, nostalgic and pays homage to the area where the store is situated. I miss the downtown location but the store in the Strip serves us well. If you have yet to visit you're definitely in for a treat!

We were walking around the Strip District Terminal yesterday and visited the new Steel City…read moreClothing Company. I had heard this shop moved here into the Terminal, but I was not familiar with the brand. It's a nice little shop with cool decor. It is designed to look retro. They even have an old classic Triumph motorcycle on display. What caught our eye was a shirt displayed on an outside rack with a crying pirate on it that said . . . "Actually There's A Lot of Crying in Baseball," which is very apropos to our local Major League team here in Pittsburgh. The shirt was $36. We bought one for a Father's Day gift. I was surprised to learn that the return policy on shirts is one year . . . ONE YEAR!! That's kinda crazy, but apparently they are supposedly good quality, and made in the U.S.A. In addition to shirts, they also had other clothing too, such as hats, shorts, socks, n'at, and they even had stickers for sale . . . Cheers! P.S. One negative thing was that they don't give out paper receipts. You can have it e-mailed or sent by text. I opted for an e-mail, but it never actually arrived (meh)!!!

Located on the 3rd floor of the Clark Building downtown, you'll head down the hall about half-way…read moreand find David Helfer's on the right. It doesn't look like a "traditional" jewelry store, but don't let this fool you-this is THE place in the 'burgh to commission a custom piece. I can speak to the quality and value of David Helfer's from receiving a custom-made engagement ring. I CANNOT express enough how awesome their customer service were. They were able to get exactly the engagement ring I wanted. Of course we are going there for our wedding rings! I don't know the exact price of my ring, but my fiance did say they were super reasonable. I promise this jewelry store will NOT disappoint! My fiance and I have gone to several jewlery stores, and the service and prices, overall great. This store is the JEWEL of the Clark building

David I Helfer were a lifesaver and blessing. The staff was incredible especially Guinevere! We…read morewere having difficulty finding a jeweler who will make a custom ring from my mother's wedding ring and my fiancé stone. Right from the staff was extremely welcoming and kindly answered all of our questions. Guinevere immediately had wonderful ideas and came up with a beautiful custom design that we loved. They did a wonderful job with making the ring in house and also resized it for us. The value and price were very reasonable as well. We recommend them to everyone we talk to and will be going back for our wedding bands.

if you are in Pittsburgh and need a trustworthy jeweler, look no further! Allison was extremely…read morehelpful and kind during my engagement ring shopping. some of the other stores I visited were very pushy and did not feel as collaborative, but Allison accommodated a series of consultations and was always professional but easy to talk to and genuinely interested in helping me out. incredible service and everything was on time. I can't say enough great things about my experience--I'll likely never go to another jeweler as long as I am in Pittsburgh!

The owner was extremely kind and accommodating. I went in twice for a watch repair (link and…read morebattery changes). My watch was vintage and she looked it up to ensure she would not break it. I appreciated the attention to detail and the willingness to contact me if she could not finish on time. She finished up in less than 30 minutes and had great rates! The location is clean and in a larger building downtown Pittsburgh area. I would highly recommend for watch repairs, but they also had beautiful jewelry on display too!

I have been buying diamonds there for 58 years and have friends and family that have loved dealing…read morewith them saving money for Quality diamonds, watches ,rings bracelets etc!.

I love this place. We have been dealing with them since 1984 when we bought my wife's engagement…read morering there. Now, even though we live in Charleston, SC, we send jewelry for repairs to them when necessary, and have continued to buy from them on occasion. They are 100% accommodating, reasonably priced, and always excellent service. Oh yeah, and they are nice people.

Quick turnaround service at a reasonable price. Positive experience overall for my 1st visit…read more Family owned, and operated, so their reputation is important. So far, so good, considering my necklace is back together again!

The are the nicest couple and the rings that my husband has purchased for me from them are stunning!read more

I visited Orr's Jewelry in the Strip District on July 29 to order a 5mm 18K yellow gold sculpted…read morecable ring by David Yurman for my October wedding. I'd been looking for awhile and really loved this ring. I was excited to see they had it on display for me to try on. The display model was a size 10 and fit too tight, so I asked if they could order a 10.5. The salesperson said yes, disappeared upstairs for a while, and came back confirming it would take about a week. While he was writing up the invoice, he dropped the display ring on the floor while bagging it, and as he picked it up he said, "don't worry, this isn't your ring" and promptly put the ring into a clear ziplock bag with some paperwork. I incorrectly assumed this was for verification purposes once my ring had been delivered. On August 3 I got a call that the ring was ready. I picked it up on August 6. The ring was handed to me in the same ziplock bag with the same paperwork from the ring he'd dropped on July 29. While I was there, another employee asked if this was a "repair," which struck me as an odd thing to ask about a brand new ring ordered directly from the manufacturer. There was also no certificate of authenticity included, even though my fiance's previous David Yurman purchases came with one. I didn't think much of it at the time, but looking back, both of those things should have been red flags. Once I got home and looked at the ring closely, I found nicks, dings, and a rough spot I could feel when I ran my finger across it. Not what you expect from something brand new. I called the store about 40 minutes after leaving. I was told this shouldn't happen on a ring that hadn't even been worn yet, and to bring it back in. I was assured I wouldn't be stuck with it. The next morning I went back, hoping this was some kind of mix-up and that maybe I'd been handed the wrong ring by mistake. The employee I spoke with inspected it under a loupe and offered to open a repair claim. Before agreeing to that, I brought up what I'd noticed: the dropped display ring, the same bag and paperwork reused at pickup, and the word "repair" listed on my original invoice for what was supposed to be a new purchase. He went to check with the original salesperson and came back to tell me that the display ring had actually been resized for me, because ordering my correct size would have taken 20 weeks. A few things worth noting... 1) This was meant to be my wedding band and I was very upfront with that with my salesperson. 2) I was under the impression this was being order brand new in the correct size 3) David Yurman's own policy states this style cannot be resized, yet Orr's resized it anyway. At that point I asked for a full refund and returned the ring. I told him that if something is going to take 20 weeks, customers should be informed and allowed to make that decision themselves, rather than being quietly handed the display model and led to believe it's new. By not informing me of the alleged 20 weeks, the impression I was left with is that this organization prioritizes moving stocked inventory over giving customers what they actually asked for. He got defensive, insisted that's not how Orr's operates, and framed the refund as him doing me a favor, for returning a ring that was originally a half size too small, had been dropped and damaged by their own employee, then resized without repairing that damage, and presented to me as new. He did process the refund, however, the details regarding the "repair" were removed from the receipt he gave me for the refund. When I discovered the damage yesterday, I incorrectly was giving Orr's the benefit of the doubt. Today, after being told it would take 20 weeks to arrive, I ordered the ring from the manufacturer directly and discovered it will arrive much sooner than 20 weeks. It will be here tomorrow. I'll never shop at Orr's again. It's hard to trust an organization who feels comfortable enough to sell a groom a damaged & used wedding band while presenting it as brand new.

Fantastic non pressure atmosphere with very capable and well trained staff!…read more Fantastic jewelry and watch selection is at a level of Vegas!