Extremely customer unfriendly officials at ski lifts Prorel Briancon…read more
We are very regularly (twice an year, summer and winter) spending our holidays in this region.
Obviously we are usually very happy with the touristic experience there, otherwise we wouldn't come back.
But recently in February 2016 we had a pretty unpleasant experience with the officials of the Prorel skilifts. My wife mixed up our ski passes for the day. I had the ski pass of my 6 year old son, while he had my ski pass but had left with ski school already.
We got stopped by the official at the valley station Prorel in Briancon.
Whatever we said and tried to explained (in French as my wife is French), the guy was not very talkative and handled the situation like a unfriendly police officer who caught somebody speeding. He let us wait at least for 3 quarters of an hour till another official arrived who was similarly talkative. We had to pay a fine of 120 EUR before they would let us go.
Both refused to give us their family names nor any official address to follow up on this matter.
The next day we tried to follow up anyhow but with zero success.
I don't know how these guys are functioning but definitely not very customer friendly.
We (the whole family with grandparents and friends) spent in the recent years every winter around 3000 EUR for ski passes and ski school at Prorel station. In this sense we expected at least a possibility to explain our mistake in mixing up our ski passes.
But well, as we are always staying in a house not far from Guillestre, I guess we will spend that money in the future in Vars station, which is not further away for us than Briancon.
