I visited Pink Butterfly Brides with my mum to try on my first ever wedding dress. All staff members were incredibly helpful, friendly and have excellent customer service. It was a wonderful experience. Sam made it fun and all about me. I tried the dresses that I picked out first which were all beautiful but not for me. Then Sam picked out a dress which I wasn't too keen on. I put it on though and now this is the one I will be buying. I went back today to have another try which wasn't an inconvenience for them and I was made to feel as special as I did the first time I went. After visiting pink butterfly, I went to Wedding Belles in Bridgend. I had a completely different experience. It was too professional. You cannot see or touch any of the dresses. They pick the ones they think will look good. We told them our budget and they found dresses for exactly that minus th alterations and accessories, or over the budget amount. Although the dresses were mainly all lovely, non really had the wow factor. Probably because I'd already fallen in love with the one in Pink Butterfly. The girls can design it however you like. If you want something changed on the dress then they can do it. They understand that it is the most important dress and day of your life. Everything has been explained in detail about how it all works regarding money. As I am going abroad, they offer a cabin luggage size box to fit your dress into. This is perfect as I wouldn't trust it in the hold. I was recommended Pink Butterfly Brides by a friend and I was disappointed. So far my experience has been 10/10 and I can't wait to get the process started :) Thank you for being so amazing and making my experience so memorable. read more

I had found the most perfect dress there and had a very helpful and friendly person on my first visit and was really looking forward to going to collect my dress. Unfortunately I did not receive the same friendly treatment on my return. My dress did not have an accessory I know was on it and they did not take my word for it when I said so, I was actually told off as my sister had taken a photograph in the previous fitting even though I had purchased my dress and I the initial sales lady hadn't said anything about it. I was also made to feel as though she was doing me a favor having someone coming to put my dress on on the day, even though I was paying them for the privileged!! Above all that, my poor little niece had an unfortunate but awful accident in her nappy, and needed to be changed desperately. My sister did this on her own mat on the floor of their loo then only to be coldly and unnecessarily told off for doing this, we appreciated they did not have the facilities for this, but there was no other choice. I had a very negative feeling coming away from the shop on what should have been a very exciting and happy day :( It seemed that after kindness wasn't their forte once I had paid the money for my dress! read more

I couldnt rate Pink Butteflys high enough. I had visited other bridal shops but never quite felt comfortable enough to try on any of the dresses and found the staff to be quite prissy! Sam on the other hand was so friendly and helpful that I couldnt wait to get in the dresses. There was no pressure to choose a more expensive dress or extras and no limit to the number of dresses I could try on. I left the shop after my first visit having purchased my dream dress! At my final fitting I felt like a princess and remember everyone in the shop looking at me and even having tears in their eyes. I truly felt like a princess and it wasnt even my wedding day yet. I opted for having one of the staff out to fit my dress on the day of my wedding and would highly recommend this to everyone. It took so much of the stress out of the day (who really knows how to do a corset up properly?) and they even helped my younger bridesmaids even though I didnt purchase their dresses from them.needless to say I would have if I had gone there first! All in all the Butterflys are AMAZING!!! Every bride to be NEEDS and MUST visit Sam and the team, they truly are the best. Much love to all you Butterflys out there. xx read more

Five Stars Is Not Enough! I can not rate this store and the lovely people who work/own in it highly enough. I am a disabled plus size bride and discovered this shop after visiting several other's in all the other shops I left in tears. I am not a majorly girlie girl but I do love my bling. I spent the afternoon with the lovely Andrea and tried on easily 10 dresses till I found the one I love. Samantha, Andrea and Jenny (aka yummy mummy) made me feel beautiful. They helped me find ways to cover up the parts of my body I am not happy with. They were also completely tolerant of my bridezilla tendancies and with dealing with the many fittings i wanted (although not needed) to show my family members who live in England. When we went to pick my maid of honours dress she brought my 2 year god son with her, he was (and still is) going through the terrible two's want to touch everything and try on all the shoe's. They all handled this so calmly. I really don't know what else I can say, I can rate this family run, super friendly business highly enough. I am just wandering if I can convince my hubby to marry me every year so I can have a new dress and an excuse to visit them all the time! read more

All brides in South Wales MUST visit this shop! They have by far the most diverse range of styles of dresses than any other bridal shop I visited (the shops in Swansea basically all had a variation on one style). I was finding the wedding dress shopping experience quite stressful and not enjoyable but when I went to Pink Butterfly but their approach was completely differentthey're all really lovely, not at all pushy like in many other shops, and give you space but also give helpful advice where needed. All dresses are designed by their in house designer, so you can even design your own or request certain details, and as the dresses are made in this country, you don't have to worry that the dress of your dreams is being made in a sweatshop in China! Perfect for the eco-minded bride! The dresses are very reasonably priced and you can feel happy that your money is going into a local economy and not racking up airmiles. When I went back to have my measurements done, I noticed that they're really discreet and sensitive to their customers, so if you're a little self-conscious they will put you at ease. All in all, a fab shop. read more

My sister bought her wedding dress from this shop last year and i went with her to the apointment, where she was guided by a lovely sales lady who knew exactly what she was talking about and picked a stunning dress for my sis who didnt really know what she wanted. The design was perfect and completely individuall from anything we had seen in all of the other bridal shops and we had been to Cardiff Swansea and Bridgend. For such a stunning dress we couldnt beleive the price, we thought that it would be twice as much. We came back again to get bridesmaids dresses this year for me and 2 others, who are both plus size and the 2 sales ladies were absolutly brilliant. They treated us like good friends but they also recomended perfect dresses to flatter all of us even though we range from an 10 to a 20 and they made it a girly fun experience. When we picked her dress and ours up they were just as we thought, amazing quality and perfect fit because of the fact that their made to measure. I cant wait to come bck for when i get married! read more

*********update following response********** Firstly, as stated in my review. I saw Sam in a wedding fayre to book in to try the dress again as I was having second thoughts; I have already said about her reaction. Found a dress elsewhere that was NOT cheaper. It was the same price. Secondly. Whilst I appreciate that processes can take a while, there are simple procedures that should follow, i.e keeping your customer informed and not ignoring them. Thirdly. As a bride choosing her wedding dress, I expect to have a pleasant experience. It is not down to 'clicking' with a customer it is down to good customer service. I fundamentally believe the experience led me to changing my mind. I highly recommend people go to Sentimental Brides (also in Bridgend) for the service they deserve on buying the most important dress of their lives. Finally. I wonder if all the others who wrote you a negative review got a sarcastic comment on their private facebook messages? read more

I always see goodness and kindness shown to other people and it always seems to pass me by, but today I experienced goodness and kindness at "Pink Butterfly Brides". From the outset of choosing my dress until the day I took it home (today) the customer service, support, professionalism and friendliness of all staff has been outstanding! It is rare to find this standard of customer care these days. Soon after choosing my dress, I lost my job and have been struggling to arrange and pay for my wedding. I explained the situation to Sam at pink butterfly brides, who was so sympathetic and understanding that she came to an arrangement that bought me to tears. I was lost for words. My daughter was with me to wipe away my tears. My dress is beautiful, paid for and home with me. I can't wait to wear it. THANK YOU SAM. THANK YOU TO ALL THE STAFF at Pink. I will forever be grateful and never forget. God bless you and your business. Katie xx read more

http://www.youtube.com/watch?v =V8sEpQC9Vs&feature=playerembedded This is a short, rough wedding video I made of my wedding, to thank our guests who came to our wedding (Both songs were for our first and second dance) dress, tiara, bridesmaid dresses and matching schawls were all by Butterfly brides. I could not have asked for a better place to buy my wedding attire, Sam turns any girl of shape, size, nature into a princess, she helped me realize this. My bridesmaids looked fantastic and I felt fantastic, after 6 or more long months of changing my idea on the colour scheme I wanted, Sam was very patient and it's a whole different adventure just by going into her shop, to choose your dream dress!! I do not think you could get this experience, in any other bridal boutique! Fabulous! Thank you! read more

I went to Pink Butterfly Brides all the way back in March with my mum & Grandma for my first day at wedding dress shopping! I was rather clueless as to what suited me, every dress I chose to try on, didn't give that wow factor until I came here. Right from the start Samantha made us feel so welcome & nothing was too much trouble. Samantha picked out a dress for me that I would never have chosen, it was something I'd never even considered! However, after putting it on & seeing their reactions, and then myself in the mirror, I knew it was the one. I found the dress of my dreams, all thanks to Sam's amazing knowledge & patience! Can't wait to go back for my final fitting & for my partner to see it on the day. I recommend Pink Butterfly Brides to any girls still looking for their dream dress!! read more

Personal and discreet is how I would describe Pink Butterfly Brides. I was very nervous when I first went to try on a dress, but Samm and Andrea made me feel like a princess. I went home to my husband-to-be so excited announcing that I believed I had found my dress. I returned with an entourage of family for some proper try-ons and Samm immediately offered to bring the dresses downstairs when she saw that both my mother and sister walked with sticks. From start to finish the service was professional, friendly and courteous. Discreetly advising me on lingerie, and checking that I had everything I needed for the big day when I collected my dress Just as well as I had forgotten my garter, which Samm was able to provide. Go team Pink Butterfly! read more

What a fantastic day. Every girl dreams of finding the perfect dress and I as a curvy lady never thought I would find a dress that would make me look and feel like a million dollars. but what can I say the selection of dresses that Pink Butterfly Brides was outstanding. I thought there would be at least one dress tha I felt ok in but I never thought in a million years I would have to make a choice as there were two very strong candidates. Andrea and Holly were fantastic and I felt so comfortable and the fact that I got to take my time try on the dresses again,. I am pleased to say I found and choose the perfect dress and I would highly recommend them for choice, service and guidance. Can't wait to wear the dress on the big day now xxx read more

I cannot praise this shop enough. As soon as I walked in with my bridesmaids last year I knew I wanted to spend my money there. The staff were amazing and I cannot thank them enough for spoiling me & the girls & looking after us the way they did. I bought my wedding dress and my bridesmaid dresses from here & they were amazing & every one said my wedding dress was the nicest dress they'd ever seen! I was so sad when it was all over & they helped me carry the dresses to my car but luckily my best friends just bought her dress from here so we will cross paths again soon! Champers at the ready. Thank you all Lots of love, Alesha and the girls. xx read more

i cant rate this shop highly enough. i was recommended by a friend and went there thinking it would be a small shop with only a couple of dresses. i went just to keep her happy to be honest. as it happened i found exactly what i wanted due to their outstanding ability to make the dresses according to your own ideas. its really good to see that there are proper designers outside of london. my wedding has now been and gone and i kind of miss seeing the little shop and the girls that work there. but basically if you are stuck for where to go, or unsure, then do not hesitate give them a try. read more

Pink Butterfly Brides is a fantastic bridal shop. i Just wanted to say a huge thank you to the staff for helping me find my perfect wedding dress. The service I received here was outstanding. I couldn't of been made to feel more welcome. Such a friendly bunch. Your shop is beautiful, such a huge range to choose from. Not only did you help me with my dress but all the finishing touches to make it just right. Everybody said my dress was sooo beautiful. I will certainly be recommending you to everyone I know and even people I don't!!! Thanks again xx. read more

I had met the woman of my dreams and she asked me to marry her i was over the moon. But i had one worry as i am a large lady i didnt know where i could get a dress that would fit me. A good friend took me to butterfly and i was so nervous but sam was amazing she found me the perfect dress and she really made me feel like my size wasnt an issue. I had the day i dreamed of and every one said my dress was amazing. I felt like a princess (which i have never felt before in my life) THANK YOU SAM YOU REALLY MADE MY DAY PHILIPPA XX read more

Amazing, I found the perfect dress, after traipsing around all the other bridal shops, which have basically the same designers and same dresses. It was refreshing to find different dresses which I could customise to suit me,this included any colour, extra crystals (love my bling) and of course made to measure (I'm top heavy so this helped) so no extra charges for alterations yey! The prices are amazing, I didn't see any dresses over a £1000. Very friendly and helpful staff. All in all definitely worth a visit. read more

Collected my dress last week. Wedding was Saturday. Thankyou everyone at pink butterfly brides you have have been amazing from start to finish! Can't wait to show you my photos xxx for anyone reading this please don't hesitate to go to this bespoke little shop. Excellent personal service and even more importantly the dress was outstanding. Thankyou so much for a pleasant easy experience. Would happily recommend ! Secret facebook group was fun too ;-p read more

I bought my wedding dress from these guys, and absolutely loved it. It's extremely classy in style, and they even made a few adjustments at my request. Nothing too fancy, I just wanted a few extra frills here and there. I found it hard to find the exact wedding dress I wanted, until I visited Samm. All in all, extremely happy with My dress, and the wedding was a blast. Thanks to all the staff at Pink Butterfly Brides x read more