I am leaving this feedback on behalf of my daughter, I am her carer, as she wishes to remain anonymous;
I am registered as a permanent patient but found out today, without any written warning, as required by NHS England, that I am no longer a patient because I am a student at the university. I have been made inactive on an assumption that I am never in Loughborough, I am only away two weeks each semester and six weeks in the summer. Ten weeks in total. I am disabled and need regular medication and injections to function and live a relatively normal life compared to able bodied people. No alternative GP services have been provided to me, which is recommended by NHS England. I have only three days worth of medication left and was told to ring 111 to get this or go to A&E. I wonder what the local hospital thinks of this? The admin staff do not know their facts about patient rights within the NHS and they equally do not care about their patients after several interactions with them over the last few months. They were cold and unhelpful today and do not understand that just nipping down to the practice is not an option when you are disabled. There is no patient care or compassion. This practice does not care about their patients, they stereotype, the admin staff are poorly trained, the practice manager never returns calls. The senior partners (GP) implements the care that is given to patients with no thought of the correct procedures in doing this, with any thought towards the patient or as a human being with feelings. This is an appalling practice who care more about making money as partners than their patients.
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