Disappointed with canine teeth cleaning, my dog went in for a routine cleaning and still vomiting…read morethree days later from the anesthesia. It was not well explained nor did the vet call me directly to see what was going on

You will not find more loving and caring professionals in the Tri-Cities area. They saved my pets…read morelife! both of his back legs looked like they had been put in a garbage disposal. He was running a high fever and was in critical condition. They saved his life. He has a long way to go, but knowing that he's in their care, I know he will make it. Our family cannot thank them enough. I would highly recommend using their service.

They are a great vet. They are very caring people that took care of my baby mollie when she help…read more Thank you.

They lack compassion and empathy. The exam rooms aren't clean so you have to keep pet in carrier if…read moretaking for annual visit to keep them from getting sick. The "manager" is rude and unprofessional. They're cheap to reel you in but in the end you will be disappointed.

We love taking our pets here and have been for several years. The staff are very friendly and…read morehelpful. All the Dr.'s are professional, knowledgeable, courteous and friendly. They are very caring and compassionate. We have been very happy with all the care our pets have received over the years. We would not go anywhere else. There is never a long wait. Prices are reasonable. They send notifications when your pets are due to come in, which we find very helpful. We have nothing negative to say, only positive experiences! We highly recommend this amazing group of staff and Doctors!

I've brought my fury babies to Mtn Empire for decades. While there are less expensive veterinary…read morepractices out there, they don't have the specialty equipment & expertise that Mtn Empire does (ie: echocardiogram, cold laser, endoscopy). The doctors & staff are are knowledgeable, professional & kind. Right now Dr. Baird is helping me through the care of an elderly dog with lymphoma. He went the extra mile in getting a definitive diagnosis & laying out my options for care. And I know he & his staff will be there at the end to care & support. Some things are worth a little extra expense.

After almost six years of business and approximately $ 2k in 2 weeks, $981 plus some chump change…read moreon one specific cat. We were told absolutely no conclusion as to what was wrong with our eldest sphynx cat. After explaining exactly what happened the day before, it made absolute sense as to what was wrong. They ran all the tests, bloodwork, and x-rays. The labs came back a smidge high, and immediately this vet stated it was due to having parasites and/or Giardia. Mind you, we have five other cats at home, completely fine, with no signs. So we contained her to one room. We sent a fecal test out, and guess what, it came back clean. My husband takes two of our other cats for their wellness examinations and vaccinations, and the same vet listens to my other sphynx cat's heart for a VERY short time while he's growling, and he is very SPICY. Then, she proceeds to diagnose him with a heart murmur. My husband was slightly shocked as to how you could be able to tell within 7-10 seconds and him growling the entire time. The vet, in well-rehearsed fashion, then proceeds to whip out a sheet stating the price of $395+ of bloodwork, then an additional test that may give a possible indicator of the heart murmur. Then, she mentioned a referral to a specialist after completing the steps she needed to finish first for an ultrasound, then scoffed when my husband suggested just skipping the bloodwork and her procedures and seeing the specialist first. I go back to take my dog and two other cats for their wellness checks and vaccinations. This time I decided to be brave and ask about the heart murmur diagnosis. I explained to her my concerns and how you could be sure of that diagnosis if you only heard for such a short period of time and that I would like to have him reassessed at another facility only to be certain that this condition is accurate. As this has never been caught before, during prior procedures. Honestly, I couldn't understand how that could be missed. Now a new vet having a cold stethoscope on him while he is growling throughout the process of this and he gets a large diagnosis. You could see rage in her. Meanwhile, I am sobbing. She stated, "Your husband is wrong. It was well over 7-10 seconds." Then I addressed my elder cat from the week before and how there were no parasites and therefore no diagnosis. I went on about how I believed that it was because the yearly bug man was back and spraying. I felt sick to my stomach crying in front of someone that was treating me so negatively. I was met with pure aggression and told specifically, "You're telling me that you do not trust my opinion, so then we are not the vet for you." I responded with, "I'm about to book two more appointments. I have never been treated this way only due to asking for a second opinion. I want the best for my pets." Again she said, "I am meeting you with what you said to me. You said you don't trust my opinion, so WE are not the vet for you." Never once did I state I do not trust you. All due to me wanting a second opinion on one cat. I only wanted to ensure my cats' livelihood. This woman spoke for the entirety of Cherokee Animal Hospital. However, caring people caring for pets is not that human. Amanda Wilson was my favorite vet in the world. My husband and I adored her, we never felt uncomfortable and she always treated my animals and family with admiration. The front staff is so kind and amazing. After almost five years and thousands upon thousands of dollars. I can say this with courage Brooke Barrett IS NOT the vet for me.

I have seen other comments about their prices and yes, they are a bit expensive, but in my…read moreexperience they are a fantastic veterinary practice! I trust my animals with them and have always received top-notch care from them. I have several cats and will be rescuing another stray cat next week that I have built trust with. The staff here know me by name and know my pets by name. I have never had a bad experience with these fine folks and the care my pets receive is always top-notch. I've been with them for almost a year and a half now and I couldn't be happier. When I take my kitties there, I know they will get the best health services money can buy.

My dog was a patient, she was having a seizure and needed emergency care, during work hours. They…read moresaid they could see her the next day. Also EVERY time I took my 2 dogs it was always at least 45 min in the waiting room. NEVER AGAIN!!!

I can't say enough good things about this place. The doctor and staff are very helpful and…read morefriendly. Everything was explained in detail and no hidden surprises. Highly recommend taking your pet here.

We have used Robinson's on Watauga for 5 years now for regular office visits for shots, grooming…read moreand we have boarded our loved fur baby there as well. Though I have been surprised a few times by a cost that seemed to pop up even though I asked several times how much, the majority of our experiences have been good. Dr. Leah Edwards is our entire family's favorite. She splits her time between states and when we can see her, it is truly as if we are seeing a family member who loves our Roo as much as we do. There is a small town atmosphere at this branch and I recommend it as often as possible. I recommend booking in advance for Dr. Edwards, it is worth the wait and the care received will be impeccable!

Unfortunately I am not able to leave zero stars. I called this office yesterday based on a referral…read morefrom the Airport Emergency Clinic . We have a 4 yr old German Shepherd with a torn ACL and I called Robinson and told them exactly what we needed (TCLO Surgery) and was told that they performed this procedure at their People's Street location and made an appointment for today to talk to the vet. Fast forward to today and dad takes the day off, goes to appointment only to be told that they don't do this procedure and it will be $60. Do not trust these people, do not take your fur babies to them. I plan to contact the Better Business Bureau and file a complaint.

Boones Creek Animal Hospital is exceptional. We have two dogs and we take them both here…read more Front desk staff is always super friendly and helpful. The vet techs are so sweet and make sure our dogs are well cared for. They call to follow up and check on the pups after a procedure. Very thoughtful. Dr. Camp is beyond wonderful. She isn't annoyed by questions and explains procedures so they are easy to understand. Our dog has Addison's Disease and Dr. Camp makes sure it stays properly managed. The hospital is clean and well maintained. Prices are fair and we always get an estimate so we aren't surprised by the costs. Highly recommend Boones Creek Animal Hospital!

It is with deep regret that I took my pet here. There is no regard for the pets or the people for…read morethat matter. People and their pets are just another number and the care is lacking. Everyone gets defensive if you ask anything about your pet or your pet's condition. Sometimes you can talk to other vets and realize that there were mistakes made by taking them here. One girl at the front was very rude, has no manners, and has odd erratic behavior when dealing with the public. I deeply regret bringing my pet there, but I also know that in the future I will be making better decisions.

Best place in the Tri-Cities. Excellent customer service, friendly staff, adorable kitty mascots,…read moreand excellent Veterinarians. From boarding to bathing and medical treatment, Robinsons Animal Hospital is a one-stop place for your animal's needs. The staff has always been so helpful and understanding. I appreciate everyone here so much! I highly recommend Robinsons Animal Hospital to anyone looking for the best quality care for their fur love!

I took my puppy to get neutered, and they we suppose to give him a couple of vaccines and a…read morepedicure while he was sedated. After picking him up I asked if his nails were done due to them being long and they said YES. I took him to PetsMart and they said that he needed them done. I called and talked to Sherry, and she was not helpful and was not professional. When you spend almost $500 you expect the things that you paid for to be done. I have taken my puppy since he was 8 weeks old there and told them that they needed to make this right and they just kept saying that they could do it for FREE, I have already paid for it!!! I will never take any animal there and will be looking for another VET.

I have been using this Vet for almost 10 years. They are friendly, help you anyway they can, and…read moredon't rush you through. They like animals, and the staff also loves animals. They always return your calls. They don't price gouge. They attended Auburn Vet School, which is a big plus. I have always been impressed with Auburn Vets! They are very personable and down to earth. They always take their time, and they Never rush you through!!

I have had some really great vets over the years but hands down, Dr. Sanders and his staff are the…read moreabsolute best! Since our first visit I had two emergencies with my boy George and they got me in right away. The front desk staff is so friendly, kind, and compassionate; the vet techs are absolutely phenomenal, and Dr. Sanders is truly the best, very honest and caring. Did I mention the facility feels like I'm taking my dog to the spa? They've got a bit of a wait for new patients and they do ask for the first visits payment upfront but let me tell you Sander's Animal Hospital is worth it!

Excellent service and a very caring and friendly staff. I recommend Sanders to anyone asking for…read morerecommendations!!!