Let me start by saying I highly recommend this company. I was in need of a new septic company after mine increased the price to pump by 50% recently without notice. I also was having some puddling in my yard and after getting a permit was looking at a huge potential cost if my system couldn't be repaired. I had called a couple companies to get quotes that wouldn't even talk to me about looking into a service repair first and were focused on the potential of getting me to spend $6-11k when I may only need a simple fix. I was not sure they would even just fix me if needed and I was having trust issues with my current septic company and another one I called. I was referred to Piedmont Septic Solutions froM a friend and neighbor who had seen them service a pump at another home in my neighborhood- they charged a fair price and were prompt with call backs, texts and email. I had spoke to the county inspector and was aware what needed to occur, what could be potentially fixed and what needed to happen if the repair didn't work. Brian at Piedmont Septic Solution spent a couple calls with me chatting it out and also reviewed my paperwork and system set up. He was the only one that chatted with me about a potential repair. They came out in a timely manner considering how the other companies acted like they were so busy with pandemic customers I would have to wait Months. I ended up having the work done yesterday 6/3/21. They dug up my distribution box and discovered it was filled with roots, they flushed my lines and added leveling caps to the lines after realizing mine were not distributing evenly. Additionally my T had gotten pushed sideways and the pipe had sunk. They corrected all of this and concreted it back in place. They pumped both sides of my tank and in a thorough way better then my previous company. They cleaned my filter and carefully put it all back together. They spent about 4 hours at my house and charged me the lower end of their estimate based on what they had to do. They answered all my questions as I am a newbie to Septic Systems and now I know how my system works. They charge the same price my previous company used to charge to pump - $300. For that price they open and pump both sides. I was kind of in awe that they cared enough to do such a good job with the nastiest thing to service at my house. They are well spoken, polite, trust worthy and knowledgeable about what they do. They have families and kids just like me and they work hard to provide for their families. I felt good about my service and posted on my community page and they got two more jobs before they left the neighborhood. We were all satisfied with our experience and I have a feeling they will gain more business in my neighborhood. I am taking the time to write such a long review because I had trouble googling a septic company when I was looking and even though I am a yelper I got an old fashion verbal referral to this company. Trust my experience and if you are in need of a pump or service on your system I would not hesitate to call this company or believe what they are recommending. They will also charge you a fair price and not try to take advantage or do more then you need. They are going about growing their business and reputation the right way - doing what they say they will do, charging a fair price and following up via call and text when you reach out to them. They left me with such a good experience I will only use them moving forward. Thanks Piedmont Septic Solutions - appreciate you guys! read more