Stephanie has been doing my son's photos ever since he was 6 months and she is absolutely AMAZING at what she does! She's patient, kind, super fun and always has such a beautiful outcome on our photos! I love her and as long as she's there, I'll keep bringing my son for us to do photos and she also has been doing my sister and her children's photos for years as well! She's awesome!! Thank you, Stephanie!!! read more

When you go for pictures you'd think they would be on point with it. Only job is to get a good picture right? Went with my sister in law today for Christmas pictures with our kids... what we thought at the time were great pictures, turned out AWFUL with the background and props. Only giving it a 1 star due to the photographer who was great with the kids. My recommendation- don't go here! Ever. read more

Picture People - Baseboard missing... chipping paint, no lights or even an ornament on the tree.... what a waste of money this was. - Session Photography Near Me - Marlborough, Massachusetts

They get you in fast and generally keep the appointed times. The place was packed. The photographer was nice, and got us thru in about 1/2 hour. We were able to look at the photos the same day which is nice. They probably could use more props (shoes, ties, jackets, ...) read more

Picture People - Session Photography Near Me - Marlborough, Massachusetts

I don't know why all the negative reviews! I brought my four month old here to have her photos done and we were in and out. We showed up at about 1:45 for a 2pm appointment, and we were out, pictures in hand, by 3pm. The photographer was very nice, great with my baby, and we came away with some great shots, and even chose some of the upsells that he had put together for us. The staff was super nice, too, and I feel really comfortable going back. Our baby was tired and hungry, and I expected to have all photos of her puling and crying, but they look nice (even though you can see she's a bit befuddled by the experience). No sitting fees, and the photo packages were affordable with a Groupon. It's a nice way to spend a couple of hours in the afternoon. read more

We went to picture people recently for family photos. Their new location inside Sears is very nice and much more quiet than the old location. I worked with them before but I enjoyed this new location more because we have 2 young children. The photographer was very professional and efficient and we got some great pictures with our children and extended family. I would use them again and highly recommend going there. read more

Very rude photographer. my family, including grandma, grandpa and a little baby went to take a family picture. The photographer kept asking us to change positions and asked my husband to hold the baby in different ways...she took her time to talk and watch and said to herself that the baby was not in the picture she cannot...and when my husband asked her what she just said - because looks like she said something to us, she suddenly became angry, she went out and left all of us standing there. This is ridiculous that we were just going to take a family picture but turned out we stood there listening for her for a long time without taking even one picture. We did not even know what was wrong. Maybe she expected the baby to be more cooperative? Maybe she expected us to keep silent and just listen? Never expect such a "surprise" when we want to take a picture. read more

We have been here 3 times now. Joe is amazing. I originally got a groupon. What a great deal. While there we bought into the membership which really pays off on the 3rd or 4th visit. If you plan on taking a lot of photos I highly recommend it. Make sure you bring your membership card though, they are not easy going about that. This can be a little annoying. They always get at least 2 amazing shots. I recently even brought my 2 Dobermans for a family shoot. It was no problem. Joe did a great job. read more

Service is just horrible. I go there alot and every time the photographer is rushed and seems to not care about her job. I am a club member and get tons of coupons through the mail which is awesome because I never really have to pay much for pictures.. sometimes not even a dime. BUT they never want to take time with me and my daughter to get good pitures. I also got my maternity pictures there and she only took a total of ten pictures 1 shot per pose so it was very hard to choose one that we liked. When that picture printed up it was all black so you could just barely see your faces. Every time I come home with my pictures there are edits that could of been fixed while taking the shots that are very noticeable. They never changed the back drops for each session and before I could even say something the session is over. Their props are old and dirty. Definitely would never recommend this please to anyone. read more

Don't bother making an appointment. It makes no difference. Been sitting here for 45 minutes and have a barely been acknowledged. Have 2 small children with us. Terrible service. read more

It has been a disappointing experience, even though my expectations were scaled in line with this being a chain, the season busy. The wait to be photographed was about 45 minutes past our appointment time, the young photographer was at best indifferent and the 3 of us were rushed through a few poses in 10 minutes. Then the wait to preview and select the photos has began. 30 minutes later, we were able to see the images (ok, not bad quality, about as good as you can expect in a photo mill), followed by the yet another long wait for CD. Images can not be ordered electronically, one has to always pick them up in the store. All in all, 2.5 hours in the place with nothing for a kid to do, for the sake of 10 minutes in front of the camera. The most disappointing part was how little everyone cared - the photographer didn't care what we may want in the session, the gentleman upselling us on portrait studio membership just shrugged and said that oh well, such is life. In contrast, we had a similar session last year around holidays time and the young photog then was so enthusiastic and interested in his job, that my 4 year old still talks about him. So this may be hit or miss, but December 2013 has been a miss for sure. read more

I am writing this review to let everybody know how HORRIBLE, MISERABLE AND DISAPPOINTED we are with the experience we just have at Picture People. In fact, I am writing this review still waiting for us to view our photos. We were dismayed with how inaccurate the waiting time they give customers and made us adjust to their time. We understand it's holiday season and they get slammed this time of the year. However, shouldn't they have extra staff during holiday season? Isn't it obvious that majority of the customers are also accompanied with their kids?The Manager Laura wasn't helpful at all either . She was blaming her photographer for giving us the wrong waiting time. The 7pm appointment we had scheduled with them literally just finished few minutes ago...... NEVER once in my life received such poor customer service and made us feel that we, customers should accomodate their time instead of giving us a reasonable solution. This will be the first and the last time I'm goin to have my family photo taken there... Will never ever recommend them.. AT ALL! read more

The picutres came out good and The photographer was good with the kids, but the lady at the front desk was cranky and was starting to give attitude. On top of that the wait was extended twice first 15 minutes and then 20. They seemed very disorganized. read more

I take my kids here once a year to get their Christmas pictures taken. I won't lie, the place is usually packed, they get a little behind on the appointment times, but overall, they really want you to leave happy. In previous years, the only problem I've had is trying to decide which photo I love the most. This year, the opposite was true. The photographer didn't really care to ask what I preferred for backgrounds and such and seemed to take the photos at the exact time my kids started making funny faces. There was only one in the session that was decent. Upon getting the prints home, I noticed that the angle my son's head was in front of my daughter's dress, made it look like her diamond buckle was his earring. I was not happy. I called and explained what had happened, and they were more than happy to schedule a retake with us. We went back and had an AMAZING photographer!! She took the time to find out exactly what I wanted, and would even pause to fix my daughter's hair if it wasn't perfect. They printed our new picture selection free of charge and we walked out the door with new, perfect photos. I'll be bringing the kids back again next year, and can't say enough great things about the customer service quality of the people I encountered at Picture People. read more

WARNING - STAY AWAY - Horrible Customer Service and Lazy staff at Marlborough, MA location I'm writing to share to horrible experience with Picture People at Marlborough, MA location. Worst customer service not for 1 visit but 3, I repeat 3 freaking times. First time, the lazy staff took just 5-7 shots for the entire family including 4 adults and 2 kids (with new born). Which professional photographer takes 5-7 shots? Oh, the worst part was even after taking an appointment, they make you wait for at least 45 minutes to 1 hour. After the session, they made us wait for over 1 hour just for viewing the pictures. I had to go 2nd time to view the pictures because it was closing time for the store. Second time, again for the family shoot, even after taking an appointment, there is no one to check us in for 30 minutes. Every staff was just running around like a crazy mad house. Since it was a mad house and I did not want to wait for over 1 hour just to view the pictures, I had to go again to get my OUTRAGEOUSLY EXPENSIVE prints. Third time, again for a family shoot but this time on the occasion of 1st birthday of the baby. The store is empty and the staff has all the time in the world but what do they do, hand over an empty CD (no images). I make the call and request for it to be mailed since the store is 1 hour away from where I live. The manager tells me that they cannot mail it and I have to come in person to pick it up and also to bring the "empty" CD with me just to make sure I'm not lying. WHAT A PATHETIC CUSTOMER SERVICE? JUST A FRIENDLY WARNING TO STAY AWAY FROM MARLBOROUGH, MA LOCATION TO SAVE YOUR TIME AND GRIEF. Next time, I would rather go to Target Portrait or J C Penny Portrait and pay for the session. $18 for a ONE lousy print.... they're definitely out of their mind. read more

Let me start by saying NEVER EVER GO HERE! We have used portrait simple in Natick and it was so professional and perfect that I had high expectations for this place. We bought a $24 coupon online (my mom did it so I'm not sure where she got it) and the value was supposed to be $265. We actually got the package thinking this was for the place in Natick and when we realized our mistake we figured why not give it a shot. First off, I come in to the store with my mother and my son and we waited for 15 mins in the lobby before anyone even spoke to us. When we were finally taken to the picture session, it was pretty pleasant. The guy who took the shots was nice enough and made my 8 month old son smile a ton. I figured he must have gotten some good pictures. The ideas were also pretty cute. The backdrops used had a lot of scratches in them and I figured they wouldn't show up in the pics but they sure did. After when we looked at the pictures I didn't like any of them. I know I'm his mom and I'm biased but my baby is adorable and it's not hard to take a good picture of him. The angles were just awkward and a lot of them were out of focus!!!! Since we got one free picture we decided heck why not just choose one and we got the cutest one we could find. It was out of focus but it was the only decent picture in the bunch. My son had some scratches on his face and we paid an extra $6 to have them edited out (which is literally a couple of clicks with the mouse). When they were printed they were all extremely dark! I took photography class in high school and they always taught us to always lighten our pics 20% before printing. That is high school knowledge but these "professionals" didn't even know something I knew to do at 14!! We made them go reprint it lighter which they seemed annoyed to do. When I got the reprints, I noticed that the scratch I asked them to edit out was still there. When I confronted them they told me I needed to pay an additional $5 for every picture to get it edited out. The package we bought came with a really big pic which was apparently the only one they edited. We had a bunch of other sizes they printed for us from the same package. In order to make us pay for these to milk us for more cash they had to go in and un-edit the scratches. It's just pathetic. They give you digital prints but only on a CD. The other picture places gives you the option of having a USB which is so much more convenient. All in all they weren't overly friendly and just seemed to want to get their appointment done as quickly as possible. They say they try not to get generic pictures but the pictures are all the same. The pictures on the walls that are supposed to broadcast their abilities aren't that great either. Just don't go here. It's a waste of time and money. We don't even want to return to pick up our big print. Save your time, go somewhere else!! read more

Great place, many themes I can choose. I first went there with Groupon and that was a good deal.

Such a disappointing experience ! We did not get one good family photo and was rushed thru our session. I still had to pay full price and now have to make an appointment with another photographer so we can family Christmas photos done. Will never go back! Save your time and money and go elsewhere read more

This place is less than what you'd expect from a "professional" photography studio. We paid $150 for the CD so we could reprint the images whenever we want. Get home, the CD doesn't work. Called to speak to the manager and he sent us another one. The new one opened once on our computer and then quit working all together. I suspect it's the poor quality of CD they use. I will NEVER go there again. read more

I went to Picture People to have a professional headshot taken since I used their services before for my high school senior portraits. It's been quite some time since high school, but because I have recently received my medical school coat, I wanted to have a new set of photos taken for Mother's Day because my mother has been wanting to put up a new picture on the fireplace. The staff was friendly enough when I booked the appointment and my photographer was also very friendly and outgoing, however, instead of taking a variety of head shots, she took many pictures in different poses and also captured a lot of unflattering angles. After our session was over, she immediately started shooting another photo session so I ended up waiting 30 mins for a photo tech to review the photos with me (that took only five minutes) and he wasn't very helpful. I bought three sheets of 5x7's which cost me $76 and then proceeded to rebook another session because I wasn't pleased with my selections. I made sure to log in the time for the next session right away because I work in Boston so the trip is inconvenient for me, but when I showed up the following week, I was greeted by my photographer who was going to check me in but turns out that the photo tech booked the session for the day before and I had missed it. I explained to the photographer that the photo tech had said it was for that day but she proceeded to suggest that it was my mistake and not theirs so I didn't bother trying to book another session and left. Overall, they were unprofessional and unfriendly and I don't recommend their services. read more

This place is horribly under-staffed and they try to cram in too many appointments. It is really a corporate issue. The people that work there do the best that they can IMO. We live 5 minutes away from the mall but I don't think we will go back. read more

This place is poorly run. It was the second bad experience we have had at this location. Most of the problem with this visit stemmed from the photographer. She was extremely unprofessional and probably not qualified to do her job. They put us in the front photography studio, which has no curtain and is in full view of the packed waiting room and passersby in the mall. My kids couldn't concentrate for a shot because they were so distracted and she did not seem interested in suggestions or solving this problem. I understand she only started in September but she didn't seem to know how to properly deal with customers. She told us the gingerbread house prop (which is advertised everywhere) was "falling apart", she never changed the backgrounds even though we kept asking her to, and she claimed to "not know what to do" when she wasn't getting any good shots with our kids. She only took 14 photos, which is the least amount we have ever had there in the almost four years we have been portrait club members. Two single adults were taken in at the same time for an appt that we were and were put in a closed back studio. Poor planning also by the front desk for people with kids. They were also more than a half hour late for our scheduled appt. It seems to be a turn and burn business now. The photographer had only spent around ten minutes taking pictures when she said she "was getting the evil eye" because she was taking too long. Are you kidding?! We were not thrilled with our holiday cards this year but are left with no choice at this point. Every year we always purchase frames and several sheets but this year we barely found one usable photo. I will tell everyone I know about how terrible this place and will never use this company again. read more

Please don't go here for pictures, especially if you have young kids. I made an appointment to have my 2 yr. old son photographed. I showed up on time and was told they were a little backed up, that there would be a wait. I didn't know that wait would mean an hour. I have a very energetic, rambunctious (sp?) toddler that won't stay in one place for too long. Which brings me to my second complaint. There isn't anything for young kids to play with nor distract them from this very long wait. Get some toys, games, books or a mini tv in there! Seems to me there target audience is kids so why not have something for them to do while they wait and wait and wait. There's no organization in this place. You can't distinguish between a photographer and the front desk person so I didn't know who to ask that they call my cell phone when it was my turn. My son kept running out of the store...if they could just call me and let me know it was my turn, I could feel comfortable leaving the store for 10 mins. Like the other reviewer, Angela, my photographer only took 7 pictures! Only 7! 5 of them were horrible. With a digital camera, shouldn't you be taking as many as you can, and quickly? All done? No, I was told it would be a 30 mins wait to view the pictures. Fine, we went to grab something to eat. I had asked the photographer to have someone call me when they were ready. HA! No chance. 90 minutes later, when they still weren't ready, I spoke to any employee I could tackle and told them I would have to come back the next day to view them. My son was completely spent and needed to get out of there, NOW. The employee I spoke to pulled my pictures up immediately when I told her I was leaving....All 7 of them! Can you tell me why it took 90 minutes to pull up 7 pictures (untouched!) for me to view? And when I said I was leaving, they were pulled up immediately? I chose my 2 pics within 5 minutes as my son was kicking and screaming to get out of there. I was told it would take another hour to have them printed. For sure, I'd be back the next day to pick them up. Please, I beg you...if you have small kids, don't go here. Or just be prepared to wait for a very long time. My experience took almost 3 hours plus a 2nd trip back to pick up prints. read more

This place has changed! I never really liked chain-companies because the quality of things just gets worse... I had been here before and I wasn't too impressed.. I recently took my 1 year old daughter, who is nothing but trouble and has an insane amount of energy, because I had a coupon and I was so pleased with the staff! Feels like they have taken better time to train everyone! I was literally going for this one coupon and I ended up buying all the photos! Olivia and Liz helped me get the pictures I wanted, with patience! I explained what I wanted and they took the time to get it right! They even got good shots that I didn't think were going to be good. During the shoot I felt like all the pictures were gonna be awful and I was surprised to have so many good shots. Tips: schedule a good time for your child, not for you. Let them take time to get to know the area and the photographer. And don't feel pressured by time. It's your money! Take all the time you want to get it right! LOVE THIS PLACE NOW!!! read more

Ok so I've been here 4 times in the past 2 years and yesterday will now be my last. I had good luck 2 out of the 3 times prevously but yesterday was ridiculous. I had booked the appointment on line and actually made two--10 minutes apart because I wanted Christmas pictures and pictures of my son who just turned 2--and I know that we needed more time the last time we did had pictures done. When they called to confirm she said they don't usually do that because the appointments are 20 min blocks. We got there 10 minutes before our appointment (as suggested) and the waiting area was packed. By the time we actually got in to our room it was 45 minutes after our scheduled appointment, which with a 3&1/2 year old and a 2 year old was a fun waiting time--not. The photographer was doing her best but my kids were spent from being there so long. We ended up taking almost a 1/2 hour to take pictures (really?!?! a 10 min appointment) which was fine but I have yet to see the pictures as it was over a hour and half at that point and I had to get home. At least they said I could come later in the week to look at them. The photographer apologized but it really was a zoo in there. I'm just really disappointed in how the employees handle themselves in there. read more

Groupon offered a deal with The Picture People for $16. After taking the pictures, the person reviewed the pictures and began the hard sell to buy a CD for 1/2 off the normal price of $150 (so, it would be $75). There were also pitches for other other products. When I asked a question about the prints I would receive with the Groupon package, I was given a "policy" answer and could not get a response to my question. The situation degenerated and I ended up talking to the manager and the transaction was finally completed. If the manager had not resolved the situation, then this review would be telling you NOT to do business with this company. If you go in, be prepared for the hard sell to buy more. Also, they will nickel and dime you for even the slightest "touchups" ($5 per picture) to the pictures they took to increase your overall bill. I will NEVER do business here again nor will i ever recommend anyone going there. read more