I will start by saying, I love this place and the people. We made an appt to have Easter photos done. We go in today, they advise they're about 30 minutes behind. I think, great...I have to entertain a 2 yr old in a store for 30 minutes until it's our turn. By surprise, he does fine. We go back several times and check back. One of the employees that has taken our sons pictures numerous times over the past 2 years was there, as a customer today. She of course recognized us and says, wow I haven't seen you guys in awhile and immediately strikes a conversation with us. The manager recognized us as well and apologizes over and over for the inconvenience. You know, I don't fault them. They're in the service industry and things happen. She says she'll take care of me. Another gal that I didn't know takes our pictures. She does great. We buy our pictures and again, the manager apologizes to us. It really wasn't a big deal. But I definitely appreciated the sincere efforts taken. As we leave, she walks out and hands me a disk of our session. You see, this was huge for my husband and I. I was told we would get a free sheet for the wait...but she went above and beyond and she didn't have to. I love this place and will continue to do business with them. read more