Came in for a session with Paige. It was busy which is to be expected a couple weeks before Christmas. She was professional and we started about 10 minutes after our appointment. She was in training and the lady training her was helpful with poses and such. It was a really good overall experience as my husband and I can be awkward having our picture taken. She did a good job keeping us laughing. The prices are a little pricey if you are looking to buy a lot of pictures. Hence the lack of star for price. Overall I would go here again if I needed some professional pictures taken if Paige took them again. read more

Had a horrible experience here this weekend, due to an employee named Olga. My husband and I enjoyed our experience working with our photographer, however, were treated very rudely by Olga Z. following our session. My husband and I waited patiently in the very crowded studio for over an hour to view our pictures. We were finally approached by Olga, who began to load our pictures on the computer screen. As soon as the pictures began loading, without saying a word to us, Olga left us alone to figure out how to view our photos. Being loyal customers to Picture People, we were surprised at Olga's unpleasant demeanor and unfriendliness, but my husband and I marked it up to it being a busy Saturday and tried to make the most of our experience. Olga eventually returned to the computer where we were viewing our photos and asked us what we wanted to order. I then told her we had a coupon and were interested in getting the free 8 x 10 photo our coupon was good for. The coupon clearly stated it was good for one free 8 x 10 or 11 x 13 photo. I've used this coupon numerous times in previous years and never had an issue. Since my husband and I were not pleased with how our pictures turned out, we only wanted to order the free 8 x 10. Without looking at our coupon, Olga stated that we could not use any coupon without ordering a package. I re-read the back of the coupon, and handed it to my husband who did the same, then offered it to Olga to read, which she did not do. I repeated to Olga we only wanted to use the free 8 x 10 coupon and had no need to order any additional pictures, as we were unhappy with how they had turned out. In an upset tone, Olga repeated that we could not use the coupon without ordering a package. Frustrated, I read the back of the coupon a third time, which clearly stated it was good for one free 8 x 10 or 11 x 13 photo, no purchase necessary. After stating this to Olga a third time, and her again refusing to honor our coupon, I asked her to check with her manager because we had used this coupon in years past and never had a problem. She returned about 10 minutes later, saying "I'll use it this one time, but from now on, you have to order a package in order to use a coupon. Now which pose do you want?" I told her which pose we had decided on. She then, without saying a word to us, quickly clicked on a few things, logged off the screen, slammed the keyboard in, and walked away from us. This caused a scene, as many customers standing around us were staring at our station with surprised looks on their faces. During previous visits, the employee would offer to crop the photo, or make it black and white, etc., which we would have been interested in doing, but were unable to, due to Olga angrily logging off, slamming the keyboard in, and walking away without even saying a word to us. Guessing we were supposed to follow her in order to finalize our order, we started to make our way through the crowd to the front desk, where without even looking at us she just yelled "Its gonna be over an hour" and walked away. When I returned to pick up my order a few hours later, the studio wasn't near as busy. Olga was working at the front desk, finishing an order with the people ahead of me in line. When she finished with them and they left, Olga turned her back to me and began sorting through piles of papers on the counter behind the front desk. I was confused why she couldn't simply help me, as she had seen me in line behind the people she had just helped, and I was the only person in line. She also should have known I was just there to simply pick up a picture-something that would take less than a minute.I waited about 5 minutes while she shuffled papers around, then walked out of the area and into a back room. I know she had seen me waiting to be helped, and I was shocked she was continuing to treat me so poorly even after I had placed my order. Fortunately, another employee walked up to front desk about 2-3 minutes later and gave me my order. My husband and I were getting our yearly anniversary photo taken, an experience I look forward to every year that was supposed to be fun and memorable, but due to Olga's rudeness and attitude toward us, was made into an experience that made us feel horrible and upset. Very disappointed in our experience here. read more

Took over two hours to get my pictures. The store was busy, I was the last person left waiting and I was told I needed to wait for one, then two other people's to print . The 2 hr delay was due to "running out of paper". One star because they gave me a free sheet. Polite, nice folks, but one sheet isn't enough for 2.5 hrs of my time. A paper change shouldnt take that long. Terrible first time experience. read more

Very expensive for the quality you get. I got the cd (costs about $150) and the pictures on the cd are poor quality. Parts of parents (arms, hands, etc...) in the pictures, backgrounds or child was crooked. They edit the photos they want you to view at their studio so you don't see that stuff, but not on the cd. If you choose to order any photos off the cd, you have to do your own editing. The sales person was very pushy-trying to push me to buy their expensive packages and didn't let me have any time to myself to think of what I needed to order. I like not having the sales person sitting next to me making me feel rushed while figuring out what I needed. I also had a portrait club card that was expiring the day of my session which would have given me a free sheet of photos. The worker would not honor it, telling me it changed and that it was expired, even though it was still good for that day. When I have been at other Picture People studios, they usually call you, if you walk the mall, to let you know your photos are ready for viewing-this place did not. Not a good experience. read more