I work close to this location and wanted to get a quick appointment for a uti. Couldn't see my…read moreregular doctor because I could not get the time out of my office. Called Wed, they gave me an appointment for the next morning at 9:30am. I showed up a few minutes before my appointment, finally at 10:05 they finally looked at the sign-in sheet. Then they told me that I didn't have an appointment, only to find out that they booked it incorrectly for the previous day- that was early than the time I called. Once we figured that out, they told me that they wouldn't see me. I needed to go to Patient First or find time to see my regular doctor. I told them the nature of my appointment when i called- why didn't they tell me then they wouldn't see me. The part the REALLY made me mad was that they took a walk-in WHILE I WAS STANDING THERE. Boo, what a mess. Maybe I dodged a bullet.

These folks absolutely do their best. I disdain reviews that don't see the bigger picture. although…read moreI don't have to use the services, I do bc I earned it and I am entitled to it. I enjoy the effort they put out, they try to put on a smile everyday. They worked overtime to get my wife her in the gymnasium for a same day Covid shot and worked overtime on their lunch hour to sign her up. That's impressive. gratitude is attitude. It clearly shows to the vets I know as they continually tell me how appreciative they are to have such a center nearby. keep the smile on folks. You'll always have a few who can't appreciate the country that doesn't forget them... Steve H

I have only good things to say about this center. I am always treated with respect. The doctors and…read morenurses have shown great interest in my care and listen to my concerns.

I found my now doctor here. She had to fight this company to receive her last 3 months of back pay…read more They finally gave her a partial back pay after threat of getting the courts involved! The office is antique and outdated in appearance. They have to constantly find replacement staff as no one stays for any length of time. Just keep going, do not stop here for your care! It's third worldly to say the least!

I was given this location by my insurance for urgent care. I called ahead because my insurance told…read moreme they closed at 6pm but their website listed 5pm. When I called they confirmed they closed at 6pm. When my son and I arrived there was no one in the waiting room, just two ladies behind the desk. I filled out my paperwork and then we were shown a room. We waited for about 15 minutes when a lady from the front desk walked in with a laptop. They had the doctor on a video call. I left and explained at no point did they tell me they were doing a video call. She stated, "Oh I thought we told you." No they did not. Called my insurance company immediately to let them know and to not refer anyone else to this facility.

To be honest, wasn't sure what to expect when I went to this ER not being from the area much less…read morethe state. Between every staff member I encountered and the time I spent in the ER, I can't say enough good things. Just amazingly wonderful, caring, knowledgeable people; Appreciate them all immensely. Big thanks to Chantelle @ the check in area, Ampa, Elaine and Kristen and especially to PA Michael James Lewis and Nurse Mary D. who worked their magic and made me all better - So grateful.

I had a very, very, life threatening injury so I went here. From the second I walked in the front…read moredoor I was greeted with smiles. I'm glad that I went here and was cured. Thank you NP Sweeney and Nurse Scarbath. The Texan

Went to have my hand xrayed due to an injury because the signs on the window listed xray. Waste of…read moretime they do not have xray. Fix your sign!

So yesterday... yesterday I had he scariest reaction to accidentally ingesting a very fine pine nut…read morefrom a pesto sauce and I mean BARELY had any... almost instantly my throat closed and I was unable to breathe. I wasn't able to talk but I showed my husband a message asking him to call this location and tell them I'm on the way. We have a 4 month old so I couldn't wait to pack her up... I was about to die. I didn't call 911 because I wasn't sure how long it would take for them to come... I figured I had a better chance of trying to get to Patient First. Long story short, they saved my life long enough for me to get to the hospital, by ambulance (they called 911)!! With epi pen injections some steroids and idk what else. I'm so grateful for the nurse, tech and doctor that was on duty yesterday!! The nurse had a necklace on that said "psalm 23" which is a beautiful bible verse. It reassured me that everything was going to be ok- though I secretly didn't believe it would be. The only reason I took one star away is because registration was trying to register me and I couldn't breath or talk. I was trying to type things on my phone for her to read while still trying to focus on my breathing through my nose, while trying not to chock to death, while trying not to panic... maybe a new protocol should be placed for patients w/ difficulty breathing. Using the little air I had in my lungs was close to impossible. The only thing keeping me alive was the fact that I could breathe out of my nose. If I had a stuffy nose I absolutely would have died yesterday. I appreciate the quick action of the entire team!

I visited this clinic when I was visiting Maryland and had an infection. I registered on a screen…read moreinside the building and then waited outside. It took me about an hour to be seen. Good experience. Dr. Kinzinger clearly and helpfully explained what I should do. The poster offered tea or coffee. Known issue: if you have AT&T, your phone may not work in the parking lot. So, you may not be able to refresh the website that shows your position in line

If you're looking for a personable and hands-on physical therapy experience, look no further than…read moreSmith & Prothero. I had previously tried other centers, including Drayer, where although the staff was friendly, I often felt like I was on my own--more like paying for "gym time" than receiving personalized care. At Smith & Prothero, the experience was entirely different. From start to finish, I received one-on-one, hands-on therapy tailored to my needs. They don't just hand you a list of exercises--they work with you throughout the entire session to ensure you're doing them correctly and progressing toward recovery. I had the pleasure of working with Rick, who was not only knowledgeable but also genuinely invested in my progress. I have also worked with Laura and Willie( both amazing and very much hands on therapist). I can't recommend this place highly enough! You won't be disappointed!

From the owner: From the moment you walk in the door of our Havre de Grace or Bel Air, Maryland offices needing…read morephysical or occupational therapy, to the time you walk out feeling healed and whole, you work one on one with us, from start to finish. From the elderly suffering from joint or back pains, to the actively competing athlete recovering from sports injuries, we get to know each of our patients individually - your particular problems, needs and goals - and that means we can best meet them! We are among Harford County, Maryland's leading physical therapists and occupational therapists, and together we have more than 75 years of experience providing unmatched rehabilitation and personalized attention in a professional, courteous atmosphere At Smith & Prothero, a licensed, highly trained expert, not a technician or aide, conducts your examination, develops your treatment plan and provides your care. So rest assured, you will receive continuity of care from one of our professionals. Our patients