1. Physio - West Paces - Howell Mill

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    Atlanta, GA

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    Physio - West Paces - Howell Mill

    3.3 (3 reviews)
    Open • 7:00 am - 5:00 pm
    Updated 3 weeks ago

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    0.0 mi•West Paces Ferry / Northside, Buckhead

    Dr Chappius was very welcoming yesterday. He provided good quality care and his bedside manner was…read morevery good. He helped me understand what was happening to me after my truck accident I am greatful God put me in Dr Chappius hands. He did my surgery 5 years ago and that is why I continue to be successful today in my career. Thank you Dr Chappius If I could give you 10 stars I would. You earned all 10

    I chose this facility and Dr. Patterson because of the many positive reviews; however, my…read moreexperience has been extremely disappointing. I saw Dr. Patterson on 8/2/24 due to an ongoing issue with my lower back. Considering that I have had these issues for years, besides health-related problems, we discussed the best strategy for MRI (to get pre-authorization). Long story short, I need to have records from the same doctor who treated my problems and my injury for a certain period before an MRI is requested, or the doctor needs to use the right approach to get an MRI approved based on previous history records. For example, I had a few surgeries in the past; the last was my right knee, and an MRI was approved in a matter of days with a doctor I saw for the very first time. Even a doctor must submit the request within 48 hours; my request was submitted on 8/14/24, ten business days after the initial visit. On 8/22/24, I found out that the request had been denied, so I called the office the same day to find out what the next steps would be. I was told that the doctor is coming in 30 minutes and will work on my case. On 8/29/24, 27 days after I saw Dr. Patterson, I called my insurance to see if an MRI request had been resubmitted and got feedback that it had not. In those 27 days, there was ZERO communication from the doctor's office regarding what treatments should be done or what steps should be taken. It is such a waste of time with this office; I have requested my medical records and will see someone else. It is more important that the bill is submitted without establishing a diagnosis. Milan

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    1.8(5 reviews)
    0.0 mi•West Paces Ferry / Northside, Buckhead

    Dr. Pennington's skill-set and overall professionalism was amazing--I had a very similar surgery on…read moremy other shoulder, so I feel I have a great baseline in making such a comment. My surgery downtime and pain has been very minimal. Dr. Pennington is an excellent surgeon, and would gladly/highly recommend him to friends, family, and anyone needing shoulder surgery. Whitney Greco, Dr. Pennington's PAC, was hyper analytical, methodical, thorough, patient, and exhibited professionalism in explaining my MRI results, my surgical and non-surgical options, and answered my questions in their entirety--she is the epitome of what a PAC should be. Whitney was literally Dr. Pennington's right-hand woman, and I felt she was equally as thorough as he would've been in every interaction I had with her. Whitney also worked with me to "think outside of the box" to come up with viable solutions to timing issues I had with pre-op appointments, and I generally felt like she cared about my well-being. My only minor issue I had in working with Dr. Pennington's staff was with his Rachel Holtzman, Dr. Pennington's MA. I believe she is very good at what she's does as it pertains to "getting the job done", but I found her, personally, to be highly argumentative and, unlike Whitney, unwilling to work to find solutions to help patients with issues. She had a very "CAN'T DO" attitude, lacked bedside manner, and feel like she could learn a great deal from Dr. Pennington and Whitney--I would highly recommend some sort of coaching program for her. Note: To be clear, Dr. Pennington and Whitney Greco are a five (5) star team (as well as Juan Herrera, and Brianna Woods at their Alpharetta office), but because of my interaction and awful experiences with Rachel Holtzman, I had to subtract one (1) star.

    Where to begin...the parking is terrible! There are not enough parking spots and the parking deck…read moreis very narrow and difficult for larger vehicles to navigate. Also...while I was waiting to see the doctor is waiting room "E", whoever was working the desk directly across from it was listening the patients phone messages on speaker phone. Sensitive and private information could be heard by EVERYONE in the waiting room waiting to see Dr. Kercher. Can we say HIPPA VIOLATION!

    Physio - West Paces - Howell Mill - physicaltherapy - Updated October 2026

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