Today, 23rd April 2015, I came into the very popular tattoo studio Physical Graffiti that is located on City Road in Cardiff. I was enquiring about a cover up tattoo and moments later I left feeling very humiliated and upset. I have never been to this studio before but I have heard very positive things about the talented team of tattooists and was excited to possibly have an unsatisfying tattoo of mine covered up. Instead when I entered the studio I was not greeted but confronted by a lady with black hair slouched in a desk chair. I told her I was interested in booking an apportionment to have a tattoo covered up. I have never had a tattoo covered up and by no means do I have the knowledge of a tattooist. However, once I showed her a picture of what I wanted and the tattoo I wanted covered up she abruptly sat up and said "that's not going to happen!" her attitude towards me and the way she continued to speak to me was completely shocking, humiliating and patronizing. Like I mentioned I do not have any knowledge in tattooing and didn't approach her as if I did. I was very polite and excited to come into your studio as I am sure most of the clients are. Her response was very intimidating and down right rude. I am sure it doesn't come as a shock to her that I do not know much about tattooing and as the front of house it should be part of duty to educate clients instead of yelling at them and continue to 'tell me off' in front of my friend. After all if she is the first person you see when you walk into a professional establishment then she should expect to have to deal with customer queries. I have visited their website and instagram and they seem very proud on their new refurbishment. They deliver a high standard of customer tattoo work (I took that from their website). They are clearly a very busy and successful organization. Now they may not need my business but they do need the reputation. I am very appalled that they have an employee who lacks customer skills and manners as the representative for their business. I am not writing this today with a grudge but rather a heavy heart. I have been completely discouraged to even source getting a new tattoo and it upsets me to think that if their front of house behaves this way then what does that say for the rest of the team. Their studio is renowned for the care and skill they deliver and the friendly environment they strive for (I also took that from their website). However, in this case the service I received today was completely unjust. read more