I'm so impressed with George's customer service. I would give ten thousand stars if I could…read more
I'll admit it: I'm an impulsive buyer. Once I decide I need something, I get fixated on it and need it in that moment. I typically buy my electronics from Best Buy, but they didn't have the flash I wanted in stock locally, and waiting a few days for delivery clearly wasn't an option for me. So I started looking up local camera stores and found George's Camera. Lucky me!
I called, and they told me they had ONE left in stock. At that point, I wasn't taking any chances. I immediately asked if I could purchase it over the phone and pick it up that same day. They were more than accommodating.
Now, this is where my poor planning comes in. The store closes at 6 PM, and I risked it all by getting there around 5:56 PM. I was already slightly panicked knowing I had cut it way too close, but what I absolutely did NOT anticipate was pulling up and discovering a Farmer's Market happening and nowhere to park! At that point, I knew I had officially pushed my luck.
I called the store in a panic, and to my surprise someone actually answered the phone. Yes, I was suprised because the average business would of just watched it ring. By this time, I had circled around the store again and noticed the metal gate in front of the store was partially closed. My heart dropped. I knew there was no way I would make it in the store before closing. I explained the situation and asked if there was any way they could bring my purchase out to me. At 5:59 PM, ONE minute before closing, a staff member came outside and handed me my flash.
Now THAT is customer service!
They absolutely didn't have to do that, especially when I was the one showing up at the last possible second, but they truly saved the day. I appreciate them so much.
And now, thanks to George's Camera, I'll be up all night practicing (yes, I've never used one ) with a flash I probably had no business impulsively buying in the first place. But considering they had exactly ONE left, let me buy it over the phone, and somehow got it into my hands at 5:59 PM despite a farmers market standing between me and my purchase...I'm choosing to believe I was destined to have this flash.
Thank you soooooo much! George's Camera definitely gained a new customer today!