I initially signed up for their We Build It website and quickly learned that this service is a delight; however, the actual SEO optimization on the back end is subpar. The platform's capabilities are limited, and the SEO optimization is relatively simple and not completed in the way it should be for an initial website buildout. There was a significant amount of attention required due to inaccuracies in my company name, which I had to correct personally.
The interesting thing I learned was that no discussion or hand-off communication was provided, stating that here's how to run your site, we have wrapped up our services, and if you need anything else, here are the appropriate channels to communicate. There was no opportunity to have a conversation for feedback other than the limited emailing that was done. It would have been a joy to speak with Jeff through an official handoff and an excellent opportunity to upsell me to the additional SEO service opportunity based upon my requests. There was zero communication of how to make this transition work or referral off to the SEO team within PhotoBiz even for an additional month of service to fix up the mishaps or to fulfill the requests that I was asking for. I would have GLADLY paid the additional fees if that's what it would have taken to fix the issues/concerns that were not addressed upon the initial build out.
So through this debacle, I'm emailing Jeff, who is the only manager for this department, fails to respond to emails after sending more complex questions. I had been working with an SEO company for two years before I was introduced to PhotoBiz, and they had previously helped my site flow smoothly, achieving high visibility and excellent ratings.
The old site needed attention, but a revamp through PhotoBiz was the solution that came to mind. The sales department is excellent at PhotoBiz, but the execution of the final delivery is not what sales says. The customer service representative is fantastic to work with when you call - I can't share names on TrustPilot.
I wanted to connect with a higher-level manager to discuss my concerns that had been continuously ignored. Things that should have been addressed in the initial build-out. After weeks of dead ends and further digging, I resorted to using LinkedIn to find the owner, as nobody would release this information. An excellent opportunity to hear out a customer and upsell the chance of additional services if that's what it takes, based on their response to my initial review.
I received an unprofessional email with multiple fonts and misspellings, as well as outrageous fees for what appears to be a platform bug from her email. Still, she wanted nothing to do with my communication or hear about the issues I'm experiencing. According to the owner, the web developer's hourly rate is $1,000.
I recommend other platforms long before even considering PhotoBiz. My website activity has tanked tremendously since the launch of the Photobiz site and a significant drop in business. My biggest regret is moving to Photobiz. I'll be making my transition back to a WordPress site - just trying to save others from the hassle and agony working with his company.
There are some perks, but the unprofessionalism from the owner of this company and the project manager, Jeffrey P., with the failed delivery of some concerns and issues, was not expected or planned. read more
