I was severely disappointed.
I bought a phone from them on contract and was given very few options. I bought on contract and within a matter of a few months the phone began malfunctioning, I went in numerous times to ask for a repair and was told there was no option of a loan phone while mine was repaired. They then told me no one offered loan phones and that I should buy another phone, when I corrected them saying the carphone warehouse offered loan phones again I was sneered at and told "that must be old information". Old my a**, I had a loan phone from them free of charge only a few weeks before.
When I finally gave in and bought a cheap temporary phone I was told a repair would take a maximum of 2 weeks. They told me nothing about where my phone was going or how they would attempt to fix it, they just took it off me and handed me a piece of paper saying I would be called when it was done. I waited over a month without hearing anything then rang them myself to be told "oh it arrived ages ago come in and get it" I complained I hadn't been called and they told me "I must have been".
I am thoroughly disgusted at their service and don't see how they get away with being so rude and utterly useless! read more