Good nice people working there . The staff is very friendly and the doctors and nurse practitioners…read moreare very knowledgeable.

The good news- Everyone is very nice there if you actually manage to get an appointment…read more There is no one answering the phones there so it is impossible to get and appointment. I have only managed to get any response to my pleas of assistance for the past 4 months by speaking with the social workers there who can somehow contact the front desk (?). There doesn't seem to be anyone there regarding making appointments. The voicemail box is always full. If you manage to leave a message, good luck getting a return call. Management has not responded to any of the complaints that myself and other patients have had regarding no access to appointments. I was even told by a staff member that I should try to find another place as there probably won't be any changes anytime soon.

Shout out to Becky Altman! She is the best PCP I've ever had. This place rocks: it's everything you…read morecould want in a PCP. My NP takes a lot of time to hear what's going on with me personally as well as lets me ask a ton of questions. Because of her care, she has figured out lurking issues and also collaboratively developed some really effective treatment plans with me. Also, Becky is knowledgeable about insurance (surprisingly rare for PCPs), which has helped my wallet a lot. The administrative staff and infrastructure are also really good and thoughtful. Mazzoni's online platform is great, and the team is highly responsive. I also love the way you get called into your check-up room once you're there. The buzzing disc system (like what restaurants use) helps protect people's privacy. Finally, the clinic is such an inclusive environment. I appreciate that they have their values hung on the wall of the center. The only things I wish Mazzoni had were more appointments (maybe on the weekend?) available and an answering service so you could call and make appointments outside of when staff are taking calls at the clinic. In short, everything about this place is caring and helpful. My PCP has gone above and beyond. P.S. they were great in helping me navigate insurance, too!

Addy (hope I spelled that right!) from the front desk ROCKS and overall I have been having great…read moreexperiences so far with Mazzoni, particularly in terms of transgender care. They quickly helped me get the medication I need and even referred me to LGBTQ+ friendly therapists. Thank you Mazonni :)

I've been dealing with issues since my Dr Bien left/went on medical. He was great. Then they…read moreshuffled me fro Doctor to Doctor. Left have my meds off and after repeatedly telling them and the pharmacy telling them I gave up trying to fill my meds.Nothing but problems no communication I spent over 11hrs 5 one day and 6 the next on the phone trying to reschedule/talk to the director about all the problems. Which he caps back at like 6:00pm at night. Sandra Farah Louiya-Pierre is the worse bedside/ lack of compassion. She wasn't gonna discuss what the previous dr did I think that's kinda important as they left half my meds off.Says covid is over! Actually it's not I know at least 4 people that go covid in the hospital/dr office. My suggestion is look Elsewhere for menta heath!

Not a good doctors office they have you waiting for 1 1/2- 2 hours to see a doctor the office has…read moreno communication skills at all I recommend a new doctors office they made my children an appointment themselves without asking me but when I show up they looking at me like why am I here Horrible service

Guy was rude and dismissive at front desk when my ticket number was called up. Appeared to be arab…read moreor spanish male, early 40s. Had to call to get my results, they told me I should get a link or email with my results in a week. When I called a week later they said I would have to wait an additional 7-10 business days to receive an email or link since they are done by a 3rd party. Had to stop by and get my results in person. So silly and misleading. The Dr was great that I saw though. Just crazy waiting time frame to get results. Some other places only take 2 days

They need to improve in their customer service. I called just to make sure if I came close to…read moreclosing that I will still be seen and the lady was incredibly rude for no reason.

Nothing says "holiday" like slicing a tip of your thumb off with a mandolin while preparing a sweet…read morepotato au gratin for a Christmas gathering. That's what landed me here at urgent care. The care I received here was incredible, from the front desk, to the nurse who took my blood pressure (Jas) and the amazing PA (Jean Marie) who took care of my botched thumb and made me laugh. I was having trouble with my insurance card and the woman at the front desk worked hard to help me figure it out (and she did!) and was so patient. Jas was a delight and put me at ease immediately. And Jean Marie was exceptional! She listened patiently to my neurotic ramblings, suggested that anytime one slices their finger with a mandolin that immediacy is necessary instead of the 24 hour wait that I took (I politely reminded her it was actually only 23 hours) and worked on my thumb so there would be proper healing. Two shots in my hand for numbing my thumb, manipulation and bandaging and a tetanus shot later, I was good to go. I admit, I was a pretty nervous and reluctant patient but everything about this center was great. Especially Jean Marie. If you are going to slice your thumb while preparing a meal (among any myriad of things that unfortunately bring you to a medical center) you will want a Jean Marie. Actually you will want THIS Jean Marie. She is the best!

I tried calling for an appointment but apparently they were so busy I had to leave a message. I…read moredon't usually expect to get calls returned, but I got to make an appointment. The process was relatively smooth, although with anything medical recently it turns into an all day thing...Between getting checked then waiting at the pharmacy etc. Was also surprised to see they had dental services also.

This health center is clean and looks new on the inside and upstairs. I did a walk in and and the…read morewhole process took 1 1/2 hours all together. Not bad. You have to come early to fine parking around or on Broadway. If you drive as I do. Doctor Cory is pretty good. He is a young doctor but he knows his medicine and job, knowledgeable man. I'll stick with him and see how good he is. I had an ear infection and he gave me antibiotics & eye drops for my ear. I felt better a couple days later. 10 days for completion but I'm glad I can hear and swelling is gone. I have other appointments to complete with Doctor Corey. Apptmnts are months down the line so down wait around. Building is nice. Library is down stairs in bldg for copies needed for doctors appointments. Have a great day.

First time appointment with Dr Martinez was great. She is a highly qualified ophthalmologist.read more

I've been waiting 6 weeks for them to do the paperwork needed for my prescription. I've called them…read morerepeatedly as has my insurance company. No one answers the phones or returns the calls. Was told they have a sample of the medication but still hasn't been given to me. I have an appointment here today and will never return there again nor do I recommend anyone else using them either. Apparently doing the job they get paid for takes too much effort. I finally got a sample of my prescription and they eventually did what was needed to get my medication. Decided to give them another chance since I've already started there-stupid on my part. The appointment went well and I thought the doctor did a great job, right eye done,Next appointment one week later. I rush to get there because I didn't want to be late. All is going well and I'm taken back fairly quickly. I'm sitting back there close to an hour when I ask if it was going to be much longer, I'm told that the patient before me is going to be a "minute" and there's someone after that, then me. So we're talking at least another hour after waiting almost an hour already? I give up and decide to leave. Stop at the desk to get my $40.00 co-pay back and was told that I couldn't get it back..Really? you did nothing. he tells me he will reschedule me and I tell him that is not an option as I will never be back. Finally get my co-pay back.. I should have stuck with my original thoughts on this place-they simply don't care about their patients, it's all about the money. They overbook, then you are made to wait. The doctors are pretty nice but most of the staff act as if you aren't standing there in front of them. No one answers the phone and good luck trying to get them to do the needed work for your prescriptions if you need one. Patient time isn't important to them-it's obvious it's all about the money, Run, don't walk to any other place!

A few people in our family use this practice. They are very trustworthy and punctual. We have never…read morehad any problems or felt that our time was not appreciated. We have seen several doctors and the care has been tremendous. The receptionists are very friendly. We will continue to use this practice.

Located in a nice office building with ample parking, they have a very big waiting room and self…read morecheck in. My visits always go smoothly and my care has been top notch. I love how thorough my doctor is. We communicate through "My Chart" and by phone if necessary. The staff is friendly. I am happy here and with the Jefferson Health System in general. My Chart is an especially useful tool. One place to see all my information from upcoming visits, test results, profiles of my entire care team to a schedule for preventive medicine. Very, very happy.

The ladies at the front desk were awesome and respectful. I walked in, told them my reason for the…read morevisit. They had me sign in and wait. It took me about an hour and a few minutes to be seen. The nurses were amazing. Overall, the expected wait time is from 1.5 hours to at least 2 hours.

Would not come here again. If I can give them a 0 I can. The waiting time is insane. I paid out of…read moremy own pocket and was there for mad hours! 10am - 2pm ! That's insane.

I want to start this review by saying that the doctors here are just fine. I have no quarrel with…read morethem. EVERYONE ELSE who works here is so incompetent, I wonder if they have the IQ points necessary to put on a pair of pants. I have so many stories I could tell, but here is the most recent one: because of my garbage insurance, I have to renew my referral for allergy shots every 3 months. This used to be pretty routine, but lately every time I call, the referrals person makes up new and idiotic rules to make it as difficult as possible for me to get my shots. When I called this morning, I pressed "5" to be transferred to referrals. I very politely asked the person who answered the phone to renew my referral. She said I needed to make an appointment with my PC. I said, "Well, I've been doing this every 3 months for the past 3 years, and that has never been the case before." "You need to make an appointment to renew your referral." "Can you please explain why that is necessary when it never has been before?" "You need to make an appointment." "Can you please explain why you are the only person who has ever required this?" "You need to make an appointment." "So EVERYONE ELSE for 3 years has been doing this wrong except you?" Finally, this idiot reveals that SHE IS NOT THE REFERRALS PERSON. I was transferred to the appointments desk because there wasn't anyone at the referrals desk yet. So instead of saying, "I'm not the referrals person and I don't know how to do that job," she just made up her own rules and refused to explain. I HATE this place and I can't wait until I can change my insurance and never have to deal with a primary care doctor ever again.

Clinicians are horrible the phone apparently doesn't work i have chronic medical issues that are…read moremanaged my medicine, cant get refills on my meds