The receptionist is terrible and awfully rude towards people who don't speak English, she never wants to find assistance for spanish speakers and pushes customers away. Also, she does not want to assign appointments and prefers to send customers to other locations. She gives terrible comments towards other customers about the spanish speaking customers and makes time to not attend them. She needs to fix her attitude and stop giving ugly looks, other than that the rest of the staff is helpful. read more

Went to groom my goldendoodle and im so sad. I said a TRIM ALL OVER and to not SHAVE ANY OF HIS FACE HAIR . But instead they did and irritated his skin. read more

PetSmart - Pet Stores Near Me - Downey, California

NICOLE-GROOMER. She had a very bad attitude, not polite and does not know how to greet a customer. We showed on time for a groom and she asked for us to come back 2 hours later (gave us no excuse). Just said she can't do it right now. Ridiculous... coming from out of the area is an inconvenience to be let down like this. Picking up my dog, he has a cut on his neck that is now a infection!!! Sad.... They do not care about your pets & do not take their jobs seriously. read more

PetSmart - Cut on my dogs neck which (NICOLE- GROOMER) did to my pet. - Pet Stores Near Me - Downey, California

Please be sure to verify that they WILL be doing all the services listed in their grooming package as they apparently assume that pet parents don't really want all of them and are good with not doing them. I paid $40 for them to clean ears, bathe, and knot my dogs hair. Nothing else was done. Major scam read more

So disappointed that the check out line is all the way to the banfield clinic. Any one 1 cashier and the other Asian walking around. Need more cashiers. It's always like this I hate coming to this petsmart. Anytime I go the line is like that all the way down to Banfield and the other girls walking around see the line but still at one cashier be there that's ridiculous the managers are walking around I said I'm getting more cashiers out there I hate going to the Downey Petsmart read more

PetSmart - Disappointed how long the line is, there are people behind me to banfield clinic. This Downey Need more cashier - Pet Stores Near Me - Downey, California

PetSmart is always a great place to go for your fur baby :) I recently rescued a kitten two weeks old. I own a cat (Griz) but I've never owned one so young. Staff members were very informative. They helped me choose a milk formula for the little guy. Everything I needed to keep my new fur baby alive. Glad to say my little guy is doing great and he's getting bigger and stronger every day. Thanks PetSmart!! read more

This location feels a bit ghetto for lack of a better term. When we walked in, a person who appeared to be a manager was ordering an employee to do something with a wet floor sign and not even acknowledging the incoming customers. First impressions, anyone? I tried to get in and out as quickly as possible and didn't spend time browsing for extra toys and treats my dogs really don't need but seem to enjoy. It just wasn't very pleasant. On the upside, there's lot of parking! On the downside, the lot can get crowded on the weekend. read more

PetSmart - Pet Stores Near Me - Downey, California

Came in to groom my little Corgi Eevee and we got an appointment with Nataly. We've tried many other groomers but my dog always seems upset after we pick her up. But not with Nataly, I feel she has a true bond with the dogs and is patient and under standing with them. Her ears were perfectly clean and to top it off she smelled Amazing(for at least 2 weeks). So will definitely return to get my puppy taken care by her. Make sure you ask for her when you come in for a groom. The store is also way more organized and stocked than the rest I've been in. read more

PetSmart - Nataly grooming my puppy Eevee. - Pet Stores Near Me - Downey, California

We wanted to refill a prescription for our dog but they didn't have the medication in the correct formula. They had a stronger one that we could cut it half but they wanted us to bring the dog in for another checkup and pay another exam fee. They didn't tell us this on the phone. What a rip off. Stay away. read more

Service at the pet grooming center here has gone south in recent weeks. (I started taking both of our dogs here at the end of last year for a multitude of grooming services.) Communication skills are lacking especially on the phone. One girl doesn't know the difference between AM & PM. Where is the grooming salon manager when you need them? At least in Pico Rivera's salon the workers look at you like they care & they provide solutions when you present them with a problem. What the heck Downey? Updated review from 10/10/12 read more

GROOMERS STABBED MY DOGS EYE (SEE PHOTOS 5 HRS AFTER INCIDENT) We scheduled an appointment with a groomer from Petsmart yesterday and when my daughters brought our dogs home, I noticed redness in her eye. I was worried they might have poked her with the scissors. We immediately took her to the vet and the vet confirmed our fears that the groomer's scissors POKED my dog in the eye. It is such a delicate area, all we can do is watch her for possible infections and give her medicine. I CALLED PETSMART WHILE AT THE VET'S OFFICE and asked to speak to the groomer about my dog's eye, the groomer didn't even ask for my dogs name, he immediately sounded extremely nervous and put us on hold. When he returned, he asked for our dog's name and immediately said they don't have her on file. I insisted they check again because I brought both of my dogs and gave him their appointment confirmation number, and when he found them he transferred me immediately to the manager. The manager insisted they needed a formal statement from the vet and to see the paperwork. The vet was kind enough to help us 10 minutes before closing so they are preparing the statement today, but I went straight to the store afterward to show the manager my dog's eye and give her the paperwork that shows what injury she sustained. THE MANAGER DID NOT OFFER A REFUND OR ANY ASSISTANCE, I was advised by the vet that PetSmart should be liable for her medical bills, and the manager Sarah Lee kept insisting there was nothing she could do. It was only until I became upset and got loud in front of other customers that she offered to make copies of my paperwork to see what they could do. COMPLETELY UNPROFESSIONAL STAFF AND GROOMERS- DO NOT TAKE YOUR DOGS HERE!! This happened Yesterday!!!!7/19/2022. read more

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Quick and friendly curbside. Called to pick up my 3 beds and was greeted with a friendly and helpful attitude. read more

PetSmart - Pet Stores Near Me - Downey, California

Amazing job shout out to Ashley and Lisa always do an amazing job on my pit would definitely give them more stars but can't never had an incident with them read more

PetSmart - Grooming pit - Pet Stores Near Me - Downey, California

I love to take my pups to PetSmart and allow them to pick toys and treats. This was my first time at this particular location. There was many employees just walking around and others around the front doing nothing or chatting with each other. Meanwhile there is a line touch all the way to the back of the store. The two cashiers with open lanes have absolutely no sense of urgency and actually seemed to move without any motivation at all. It's as if underachieving or completely overworked. It must not help to be working lone lines while others don't seem to be doing anything at all. The management seemed to be staying clear locking themselves in the office while their staff clearly needed their support and or guidance for organization and efficiency. This place is terribly managed and we won't be coming back again. We have never encountered a PetSmarts ran in this way. read more

I rarely write reviews but the manager Yahaira was amazing! Went completely out of her way to make sure I got everything I needed! Thank you! Yahaira! read more

Our first time here for grooming. Curbside drop-off They were quick and friendly. HEATHER was just the SWEETEST girl ever and she did a fabulous job on my 5 pound Chihuahua. Perfect hair cut, nails are trimmed nice, short and even. Her teeth are shining and her breath is fantastic! LOL This is the first time my girl has come home from the groomer NOT stressed out and wanting to hide under everything. I will DEFINITELY be returning. Thank you Heather for being so kind and caring. You are a definite asset to Petsmart read more

The best thing that I can tell you about PetSmart is that they will accept coupons from their competitor, PetCo! That's what makes them awesome!!!! I also know that in the past, they'd even let you return items without a receipt. That made my life easy when I had to exchange my dog's life vest as he grew to be larger than I had expected. Overall, customer service is pretty good at this location and their employees are quite knowledgeable. read more

Horrible location! Do not bring your dog here. Groomers do not know what they are doing. They want to find any reason to not do the full job they were paid to do. Save yourself some time and take your dog to Petco, where they are true professionals and wont give you any excuses as to why they had to add extra charges. Recommendation to Petsmart management, fire the staff or provide actual training on how to handle a large dog. Some groomers seem too scared to handle bigger dogs. read more

Just got off the phone with grooming services for them to hang up mid sentence.. I waited around 10 mins for someone to finally answer and that's how I'm treated? read more

I have been taking my dog (schnoodle) here for 3 years and never had any problems. The groomers were always very friendly, and always expressed how they liked my dog. But this last time i took my dog, everything seemed fine as always, except the next day he kept scratching and whining and his skin was turning red and I seen rashes all over his body. Then I started noticing fleas! He is severely allergic to the flea bites, so I gave him a flea bath with Dawn dish soap. There were so many fleas falling off him. The groomers name was Amanda. I called to complain and let them know the situation and the guy I spoke to was very nice and offered a partial refund or discount on next grooming session, but I never went back. I don't know if the groomer was careless on keeping a clean station, or used dirty clippers, but I know this is where he got the fleas. My dog hasn't been anywhere else but home, and the groomers. read more

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Nelly the store manager didn't want to help out with feeder fish c'mon people do your job and petsmart how is it only two cashiers are only working on a Sunday afternoon lines are long. read more

I have been here a few times for my pups supplies. The store is located in a nice shopping plaza with lots of places to browse and eat. Service: The staff members are not as attentive as other stores I have been in. It only becomes a problem when you need some insight or advice on products. Otherwise, frequent shoppers should manage well on their own. Product availability: There is a wide range of products but I have noticed they are not always in stock. I am unsure if they just get a small shipment to this store or are there actually so much customers they are always running out of products. Special events: I recently came to this location for the Halloween event and it was much better organized compared to the cerritos location I always go to. They hosted the photo session within the training area and they allowed pet parents to take pictures one at a time. They also provided stools for the pets to sit on. I will continue to come to visit this location. read more

PetSmart - Nice one on one Halloween photos - Pet Stores Near Me - Downey, California

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Their grooming service is a joke. Waited over a month to be able to take my dog in for an appointment only not to be seen. Groomer Isabel had a nasty attitude when informing me my dog wouldn't be seen due to being 15 min late. I had called the store to let them know I was running behind only to be told no when I actually get there. My dog is old and for me to have to carry a 50 lb dog in and out of a car is not easy. I'm usually never late to anything but sometimes life just happens. Took my dog to Emmanuels grooming after leaving PetSmart and received much better care and attention. Much better to support a small business where there is more attention to detail, than to give your money to a corporation. read more

This store is terrible. Always lower than average customer service and a long ass line. Keep thinking my experience will be better but never is. Whyyyy do I keep coming this location??? Oh, and Yahaira needs more customer service training if she's gonna be a manager. That was what I remember from my previous visit. Sheesh. Get me outta here.. read more

My dog is a rescue, estimated 1 year old when I got him. He's had some past trauma and with nasty, evil-looking teeth, flashes them at the most inappropriate times and he hates getting his nails done. The rescue folks had named him "Romeo" and I had to change it to "Grendel", for the misunderstood antagonist of the Beowulf epic. He's got Romeo's charm with a Cujo attitude and can be dreadfully intimidating. He knows it works on me so I take him to PetSmart where they cautiously take him while I close my eyes in angst, fearing the worst. But he's an effing cutie, too, and he's somehow managed to charm the groomers and they love him, especially his over-biting fangs (nickname "Fang"). He's got them totally fooled. For this, I'm a fan. For this, my angst is assuaged by caring groomers who, unaware of Grendel's more vicious nature, tempt fate with each session. But then, better them than me I always say. That in itself is worth the 4-Stars. Grendel https://en.wikipedia.org/wiki/Grendel read more

PetSmart - If looks could kill - Pet Stores Near Me - Downey, California

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I really hate writing negative reviews. In fact the last review I gave the grooming department was an excellent. But my last 3 visits have made me finally make up my mind and decide not to return. I had an appointment in August to have my dog groomed before we left on a month long vacation. I take off work, get to the appointment just to be informed my groomer had to leave for the day and all appointments were cancelled. I understand things happen...but a phone call would have been nice. My next appointment a month later took 3 hours! 2 of those hours were spent waiting in my car. No phone call, no nothing! My 3rd and last appointment was scheduled for 2pm. I arrive on time....no other pups were there. My groomer was on a break so the girl who gives the baths stepped in. Fine with me. I head out, shop a little then back to waiting in my car. 2.5 hours later I finally go inside to see if my dog is ready. I see my groomer grooming another dog so i figured mine was done. I let them know I'm there to pick her up and i'm told she isn't ready....she hadn't even been groomed yet!! WTHell????? Why give me a 2pm APPOINTMENT and not have my dog groomed 2.5 hours later???? I just don't get it. I won't name names simply because the groomer is a sweetheart and does a great job. But I don't appreciate the lack of consideration given. $57 each visit for a very small dog plus a $20 tip is more than generous. I'm very disappointed and truly hope they will stop their obvious over-booking and at LEAST contact the pet owner when running late. read more

Not only do their bedside manners need improvement, but they also need re-training on their grooming. My pet has not only been praised by many other places for grooming for her good behavior, but is also known for her following commands. Coming to this place, I come to heard their groomer call her fidgety but uncooperative! And the reason why they took so long for her grooming to happen. Mind you, their staff not only has bad days which they decide to bring into work, but they decide to say it and blame it for their short comings. And now my poor pet has a massive problem with dandruff, which states they did not do a good job. But if the staff "Manager " gives a voucher of 15% off, everything is ok?!?! read more

Pet smart in Lakewood city of Downey needs to evaluate their groomers. If I could I would not rate one single star. I don't understand how this business is still running. The employees/ stylist are rude, mistreat animals and miscommunicate, made me wait 40 min and then tells me the stylist was waiting in the back the entire time when I had checked in 15 min early, was told to wait outside in the bench. My regular appt was at 9 am then my stylist calls me to bring him in at 10 am because she had a express to do. DO NOT BRING YOUR PETS HERE!! read more

KIM (the cashier on 09/22/20) by far the rudest staff member employed at this location. I truly believe the pet community has some of the nicest human beings, so I ask myself, why would PetSmart employ individuals with poor quality customer service skills who would mistreat customers? I asked Kim a simple question and the amount of attitude I received was unbelievable! I noticed Kim was giving multiple customers attitude and being extremely rude. I spoke to Maria (manager on duty), whom seemed to be very understanding and caring about the situation. She assured me that she would "speak to her". I will definitely let my friends and the folks at the dog park know not to visit this location. read more

I came here to do a curbside pickup, first time at petsmart, I always oder from chewy. I called as I was asked, letting them know I was there to pick up my order. They asked me to wait, so I did, for 10 minutes. I called again, afraid that they might had missed my car because I was not asked what vehicle I was driving. The representative, different rep, asked for my name again and car model. I gave her my name and car model, and once again I was asked to wait. I waited another 10 minutes. For the third time I called, another rep asked me for my name, what car I was driving, and if I was parked or by the curbed. I told her I was parked and I described my car. To which she asked me to stand outside my car to be easily identified. The representative informed me that they were having issues locating my order, but she had someone looking for it. I responded by being patient and letting her know that I understood and I would wait. I waited 20 minutes outside my car in a hot California day! At this point, I was frustrated, so I called again. The representative that picked up was apologetic after I informed her I had been waiting over 40 min. She asked me for my name and told me they where having issues locating my order. So I gave her my order number, she took my number down and told me to she will call with information. I waited again, and finally she found my order! Once I drove up to the curbside she informed me that their system does not pull up orders if another person places the order, although I was placed as an alternative pick up person. She advised me that next time I ought to give the name of the person who placed the order. Now, thank God for the lady who found my order! However, I am furious for the time taken to do so. Most importantly why was I not asked for more information during my other calls? One representative told me they had issues finding my order, but that there was someone looking for it. If I had not kept calling, I could still be waiting out there for them to come out. As a consumer I do not know how their system works. I understand issues happen and during this covid 19 happening many companies are adapting. While I am willing to be patient and I understand issues happen, I fail to accept how several representatives failed to ask me more questions, take down my number, and give me updates on my order. I would have happily waited those 40 plus minutes if I was being given updates throughout, and if i felt someone was working towards solving my issue. However, I was simply left outside forgotten. I will not be ordering again. read more

Came here this weekend, and the place was pretty packed.. One cashier as we walked in with a line 5 deep or so. They do have the place pretty stocked. Also saw that they had a pet hospital, and a grooming center in the back. Bathrooms were nice and big. Mens restroom was lacking paper. On our way out, 2 more cashiers opened up, so we got out quick. read more

Nice place my daughter bring her dog to buy tricks and food nice store clean and friendly service good prices and specials read more

PetSmart - Outside - Pet Stores Near Me - Downey, California

I have been taking my dog for grooming at this location for two years. Today I had an appointment at 8am and they made me comeback at 11am because now my dog needed a shave- Fine, no problem. I come back at 11 and now we have another problem because my dog is ''refusing'' to walk to the back where they keep all dogs on her own. Most everyone in this location is very familiar with my dog and they know they have to gentily'' drag'' my dog to the back but once the grooming starts, she obeys all commands and is gentle as a puppy. Today's groomer who assisted me did not like the fact that my dog was not walking next to her to the back and refused to provide the grooming service to my dog. I explained to her this is usually her routine and that everyone else knows what to do and that they never had a problem until now. I walked away as soon I realized this wasn't going anywhere. Now, i need to find a new grooming service after being loyal to @petsmart for several years. read more

PetSmart - Eevee - Pet Stores Near Me - Downey, California

I took my dog there and they did a horrible job they charged me $82 for and they didn't even trim him like I asked they Shaved him ... I will never ever ever take him there again if she wasn't gonna do what I asked or couldn't do it she should've said something and then when you call to make a complaint they're so very nonchalant about it read more

Love this place. I pre order and pick up my pet supplies, they put them in my car trunk.

Don't forget your pets Rx otherwise these nazi's won't sell you your pets prescription food even if you beg them!!! I've been coming to this store for awhile now and they have my phone number in their system many times I've been here without the prescription in hand and they have always been Courteous enough to let me slide i don't know why today of all the times before they were being so rude and not understanding after the girl at the register denied the sale I asked to speak to the manager and pleaded with her to please try and understand my daughter is in Europe and I don't have the prescription with me the vet is closed on Sunday I have no way to get it we ran out of the prescription and don't have any way else to get it! The young girl (manager) who looks like she barely graduated high school smiled and said sorry we can't do you a favor I've been here many times before and they were nice enough to let it slide but this was incredibly rude and uncalled for I will not return here to this poorly managed store with no sympathy for pet owners in a predicament it's just pet food for Christ's sake! Not prescription drugs or something! read more

Let me start by stating that Heather Q is among the best groomer, she is super dedicated to her job,very respectful, humble and such a hard worker I know she goes above and beyond to leave our furry friends as best as possible!! This is the second time she grooms my 4 legged son, I super highy recommended, thanks so much for your service!! read more

PetSmart - Pet Stores Near Me - Downey, California

I'd like to think I'm somewhat patient but the lady hung up on me 3 times while having made me wait 15 min when I just wanted to know if they had a specific prescription dog food. I know there's a phone prompt that says they can't really check for inventory but I was just hoping they could fit it in. If she told me they can't check inventory, I would've understood. Instead she just strung me along for 15 min only to hang up on me. I work in customer service so I understand it sucks, but honestly what a jerk. read more

Heather Q is by far the best!! I want to send many thanks to her for the awesome job she does with grooming and added bonus of so giving so much love and care to my dog. Kobe is truly in the best hands. Thank you Heather Q- You really are outstanding. Jami read more

This place totally sucks. Do not take your pet to the pet smart. In my experie nce I took my dog for bath and cut picked her up and her ears were shaved. Worst cut ever!! They cut her ear. When I complained to the supervisor Amanda I was told "that I could be refunded but I could no longer bring my dog there." I've been a customer for 4 years faithfully without any complaints up to this point and this is how I was treated. My dog was sad for the rest of the day and in pain. read more