I took my dog to get groomed and it was the WORST experience ever. I think possibly more traumatizing than Petco. First, her appointment was at 9am, and we arrived shortly before to make sure she was 1 of the first in line, if not the first for the day. I was told that it would take 4 hours, so she would be done by 1pm. I waited for the call that she was ready, but I never got a call. Around 1:30pm I called the store and they told me that she was in the cage and had not even been cut yet! MY DOG SAT IN A CAGE FOR 4.5 HOURS for no reason. They told me she would be done in 30 minutes, so I called my fiancé to go pick her up, the lady brought her up to him and halfway to handing her over realized that she hadn't gotten her haircut, nails cut, etc. The lady took her back which I know made her stressed out because she thought she was going home but NO....This infuriated me. I called back and asked to speak with a manager, I forgot her name but she was absolutely NO help. She tried to justify why my dog had been overlooked all day, even though she was 1 of the first appointments for the day. Needless to say, they RUSHED her, which ultimately traumatized her more. When my fiancé brought her home she had spots missing on her tummy, her dewclaws were not cut and she was very skittish for hours afterwards. I have taken her to this PetSmart a couple times before and never had a problem BUT on this occasion it was horrible. I expect honesty. If someone tells me a timeframe I expect the task to be completed according to that schedule. If someone would have called and let me know that they were not going to be finished at the original time then I would not be as angry but no one called, there was a lack of communication. However, I don't know if that is even the case. I feel as though she was forgotten about, which is UNACCEPTABLE. read more