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    PetSmart

    2.1 (43 reviews)
    Closed 7:00 am - 9:00 pm
    Updated 1 week ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Even my dog Alex resonates with my review feelings.

    I registered for a training class for my pet, booking three private sessions. I missed the first lesson and requested a reschedule, but they didn't honor the new date and time, citing that the trainer was double-booked for a group class. I considered that even. During my first class, I was frankly unimpressed. They kept asking for my phone number and information about my soon-to-be ex. Before leaving, I updated my phone number with the cashier. A few days later, I called the store to cancel my remaining two classes and requested store credit instead. While speaking with the manager, I provided my number four times, yet he still asked for it again. When I questioned if he was doing this on purpose, he responded, "Why are you getting upset?" I clarified that I wasn't upset, just frustrated at having to repeat my number multiple times. He then informed me that I would need to come to the store for a refund. When I called again, I received the same response. I believe this reflects poor customer service and an inexperienced, unapologetic manager. Unfortunately, they have lost my business.

    X-mas themed nails

    I took my puppy, Coco, here for her first groom back in late 2017. Kaitlyn has been her groomer ever since. Coco, whom is shy towards everyone, jumps into Kaitlyns arms when she sees her. (She only jumps into my mother's and my arms) Kaitlyn knows exactly what I want. She's extremely knowledgeable and gives advice on what would be best for our fur-babies. I always recommend her to all of my friends and associates. She really is amazing!

    Charlie and coco

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    10 years ago

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    9 years ago

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    10 years ago

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    We bring our 2 cockapoo's to Nicole at Pet Smart in Dawsonville, for over a year now and we can't be happier with the results we get every time.

    Mentioned in 2 reviews

    Read more highlights

    Petco

    Petco

    (25 reviews)

    My husband and I have been shopping here at this location for 6 years now and we wouldn't have it…read moreany other way! The staff has always been incredibly friendly, and over the years we have come here for puppy training and dog grooming. The grooming center really deserves a special shoutout because they always go above and beyond for our Siberian Husky who requires extra attention and effort for her insanely thick and multi-layered coat. I wouldn't trust most people with my fur baby, but ever since the first visit went perfectly, we never looked elsewhere for grooming services and service has stayed consistently amazing over the years. We also love their selection of dog toys and always have great sales on stuffed toys in the big bins by the checkout line. We have our husky on Orijen dog food (senior blend), and you definitely can't find that at all pet stores/grocery stores but I can always count on this location for having it in stock.

    I stopped by your store at 2345 Market Place Blvd (Cumming, GA 30041), today, and was surprised and…read moresaddened to see the state of the store and the animals. It became apparent very quickly that this store needs some much needed attention - mainly help with cleanliness and animal care. When my son and I walked in, we immediately noticed a strong urine smell that permeated the entire store. We then walked around to look at some of the animals and were appalled at the unhealthy state of a lot of them. The chameleons had so much stuck shed on them, likely due to their poor living conditions (improper humidity, temperature, diet or lighting). Some of the leopard geckos had skinny tails - a true sign that they are malnourished. The mice had feces all over their enclosures. These examples are just a few of the very obvious red flags we immediately noticed. We left without buying anything, although we came for dog treats and leopard gecko accessories/ food. I am not writing this to complain, but to express concern for the animals.

    PetSmart - pet_training - Updated May 2026

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