Love this store they always have beautiful spiders. They seem to tho always have very stressed…read moredwarf hamster. It's funny to watch yes but it's sad to see them stressing to want to be out.. but aside from that I love coming here to see what spiders they have for me to look at and come here for my cricket bulk buying expense.

Manager incompetent. Unable to process a $2.00 refund. Very poor customer service. Doesn't care…read moreif he upsets customers or holds up a line in order to be "right". If you don't know your job give it up. Face it some people are not meant to be managers and never will be.

We have come here countless times to get fish, fish supplies and all our freshwater needs. We have…read morebeen helped by Ryan many times and he's always so kind and knowledgeable. You can tell he really has a passion for what he does and cares about the pets safety and well being. I really enjoy his help and experience level! Wish all stores had more Ryan's with passion and knowledge! My fish are thriving! Thank you Ryan!!!

I do not trust this location…read more I accidentally placed an order at the wrong store, and the app did not give me an option to cancel -- only to call. I assumed the order would automatically cancel if I didn't pick it up. Instead, I never received a cancellation email. When I checked my app later, the order showed as "completed," and my bank account confirmed I had been charged. When I called the store, the associate couldn't locate my order and a manager had to step in. I was told the order was marked as picked up because the item was no longer on the pickup shelf, so staff assumed it had already been collected. That explanation was very concerning, since no one verified my identity before completing the transaction. To make things worse, I live over 30 miles away, and the manager offered no compensation or solution other than telling me I would need to drive to the store in person to process a refund. It made no sense that the order could be completed without me being present, but the refund required me to be there physically. Thankfully, PetSmart customer service eventually resolved the issue and issued my refund. I'm sharing this as a warning so others are aware and double-check their pickup orders. I truly hope this was due to poor training or process, but the experience left me extremely disappointed and without trust in this location.

Great experience every time I visit this location! I stopped…read moreby to pick up some chicken feed and Halloween decorations, and as always, everything was well-organized and easy to find. They have a great selection at excellent prices. I always appreciate the friendly service and consistent quality here. Highly recommend this location for both everyday needs and seasonal items!

Received a bag of dog food with a large hole that had been taped shut before being shipped. Sending…read morepet food out in that condition is completely unacceptable and unsafe. We've spent over an hour on hold with Customer Solutions on multiple days and got nowhere. When we called the store, they blamed the delivery company, even though the bag was clearly taped shut before it was sent out. We were told we have to bring it back ourselves, despite living over an hour away and choosing delivery for that reason. No refund, no replacement, and no accountability.

Great place to come to wash your pet. $18 per token for 24 mins or buy 3 get one token free. Easy…read moreto take our dog a bath. They provide an apron, clean towels and a few treats. I always bring my own shampoo though because sometimes the shampoo they provide hardly comes out. So I suggest to bring your own. The employees are always helpful. I see them clean the bath tub right each pet for the next pet.

This place is fantastic, especially if you are looking for something specific that may not be easy…read moreto locate (pet food with no gluten, human grade pet food, etc.). My family has been to this location as well as the one in Clayton, CA and both of them are great. The staff is always very friendly, knowledgeable, and helpful. They make it a pleasant experience to shop there. The only potential downside would be that it is pricey. If you are looking for cheap pet food this is not the place. It's been worth the money for us, as we can tell how healthy and happy our dog is with the quality treats and food he gets. Also, our dog is training to be a service animal, so there are certain items we need that can be very hard to find. Pet Food Express is the place to go.

Dr. Jenelle Pinon has been caring for my baby boy, Bubba, for the last couple of months, and I'm so…read moregrateful for her care and support. When Bubba was recently diagnosed with diabetes, I felt overwhelmed and unsure of what to expect. Dr. Pinon took the time to explain everything clearly and gave me treatment options, including insulin or medication, so I could make the best decision for Bubba. I really appreciated that she respected my choice and helped me feel confident moving forward with the medication route. She has been patient, compassionate, and thorough every step of the way. She answers questions without making me feel rushed and genuinely cares about both her patients and their owners. Managing a new diagnosis can be stressful, but her guidance has made it feel much more manageable. I truly appreciate the care Bubba has received and feel lucky to have Dr. Pinon helping us through this journey.

A routine dental cleaning for my two dogs turned into a traumatic, expensive nightmare due to sheer…read moreincompetence and a disgusting lack of transparency. They "only" charged $3400 for the cleanings, and failed to ask us if we are OK for them to remove all teeth from what used to be one of our dog's cute overbite. We also had to pay another $1500 for a follow-up emergency visit because they injured the other dog (and failed to tell us about it). Doctor must have a twisted sense of reality, because they told me the dogs did "fantastic" when I was called after the procedure. Dog 1: Permanent Disfigurement without Consent They extracted all six lower incisors from one of my dogs without a single phone call to discuss the necessity or get my consent. They effectively destroyed his signature look and "overbite" forever. We dropped off our cute dog and picked up a "small beast" with only two visible lower canines, all because they couldn't be bothered to pick up the phone. And I will be requesting the x-rays and get a second opinion in the necessity of the extractions, because the other incident described below shattered my confidence in their competence. Dog 2: Injury and Cover-Up While my other dog was under anesthesia, the staff managed to lacerate both of his ears while trimming his face. Let that sink in: they cut a dog that was chemically immobilized and not moving. Even worse, the doctor called me afterward and emphatically stated both dogs did "fantastic," choosing to deliberately hide the injuries. They didn't mention a word of it during the face-to-face pickup, either. Dog 2: Late night emergency follow-up visit We only discovered the injured ears after getting home. When we called, they downplayed the cuts as "no big deal" and admitted they had used skin glue to fix one cut. They didn't even provide an e-collar. A few hours later, my dog was bleeding profusely--blood was literally pooling on the floor. We had to rush him to an emergency vet where we discovered the cuts were so deep they required actual sutures. Because of this clinic's "minor" mistake, my small dog had to be put under anesthesia twice in less than 12 hours. And we had to foot a $1500 emergency bill, after an incident that traumatized our family.

Very friendly staff, they have a great variety of bird toys and their grooming for parrots is great!read more

Caring, and compassion is what you will experience when you visit them. Took my pup for a parvo…read moreshot, the ladies are amazing, will be back for sure

I saw that there were no reviews for this place, so I tried to check it out. 30 min drive was in…read morevain because the address was wrong and I couldn't find it anywhere near where I was directed. Waste of time, waste of money trying to find it.

Amazing people; and cutest little girl who made the visit just so sweet! Thank you for helping my…read morechild's preschool pumpkin patch a reality!

Quality hay and grain in the Brentwood/Byron location…read more Farmers and Nutrena feed dealer 4-H and FFA discounts given

I called at the last minute and spoke to Javier to get our family pet Snoopy an appointment on…read moreFriday and was pleasantly surprised they had a spot and he come and be pampered. They were professional from beginning to end and Snoopy looks amazing. Their price was a little more then what we've paid in the past but trust me it was worth every penny because it included his nails being cut, shampoo and grooming. Thank you Pampered Pet, we'll definitely be back and Snoopy is so happy with his new look!!

Tried to book an appointment over the phone and the owner was rude and hung up the call.read more