I'm quite surprised UPS care so little about their professional reputation and quality control of…read moretheir brand that they closed down their clean, tidy, professional UPS Store on Jasper Ave that always gave great customer service, and moved their pickup location here of all places.
Went to pick up a parcel, wasn't sure I was even in the right place because this is a divey, sketchy, independently-owned convenience store that looks like some sort of crime front that is deliberately set up to look as unattractive to public as possible to keep them out.
The woman behind the counter was on her cell phone from the moment I entered the store until the moment I left, carrying on a conversation, never apologizing to me or telling the person on the other end that they had a customer. I gave her the UPS slip and she asked for my ID to verify name and address, then she wiped her nose on her hand while holding my ID!
The parcels were in a stack against a wall that was completely accessible by any random customer (or shoplifter) browsing, and names were written in large black marker on the sides of the parcels for all to see. Bonus points: my name was badly misspelled, but at least the woman didn't contest releasing it to me on this basis.
The only positive thing I can say about the experience was that the woman took a one second break from her phone conversation to wish me a good day on my way out, but still, I'm rather disappointed that UPS is apparently has zero standards as to who they are willing to outsource pickup locations to.