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Petersen Medical

1.0 (1 review)

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4 years ago

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Valley Home Medical

Valley Home Medical

1.6(12 reviews)
0.5 mi

I received home medical equipment (oxygen) from you in June after being hospitalized for pneumonia…read more I came home on supplemental oxygen, and contacted your company as soon as I got home to make sure oxygen would be delivered to my home before the tank the hospital gave me ran out. I was assured you would deliver it within three hours. However, three hours later, as my oxygen was running out, I contacted you to see when you would be delivering and was told you forgot to tell the driver and I wouldn't be receiving oxygen for another hour because the driver couldn't get to me until then! I should have known from the beginning there were going to be issues! Unfortunately, another issue was that you were always out of oxygen when I would come to swap the tanks, and exasperated I finally changed to another company one month ago. Your company picked up my equipment from my house one week ago, yet since the equipment has been picked up we have received a letter and multiple phone calls saying we need to drop off the equipment! I have tried to call you three times to clear this up, and am told I am the first person in the queue, but each time I have sat on hold for over 20 minutes! I don't know what is going on with your company, but I have none of your equipment so please quit harassing me!

This company doesn't deserve to survive as an entity. I dealt with the laziest, most unprofessional…read moreand uncaring people. Every step of the way they screwed something up, and refused to answer phone calls or emails from me or my Dr. or my insurance. When I finally got my approval and my equipment, the supplies were 6 weeks late and didn't fit the unit they gave me. I can honestly say that they didn't do anything right in the painful 8 months I dealt with them. Do yourself a favor and run for the hills if your Dr refers you to them. This is the kind of company that Yelp need to allow 0 stars for.

Petersen Medical - medicalsupplies - Updated May 2026

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