I would like to recognize Jordan for the excellent service he has provided in handling our…read moreprofessional liability insurance since November 2023. Throughout this time, Jordan has always been highly responsive, professional, and helpful. He has consistently answered our questions promptly and assisted us whenever needed. His excellent service has made our experience with your company very positive. We sincerely appreciate Jordan's support and would like your company to know what a great job he has done.

Customer is good! They worked on getting me the best rates possible for my business needs,…read moredefinitely would recommend.

Came in on a weekday morning and the wait was extremely quick!…read more Waited at check in for about 5 min and then explained what I needed then was directed to go sit to be called. I didn't even have a chance to sit and was called up to be helped. I forgot the person's name who helped me but she was great! Very informative and also admitted when she didn't know something. She was able to call one of her coworkers come over to answer the questions that she didn't know. I appreciated her candor as well as quickness in the whole process. I was in n out in under 20min. I was transfering a car title.

Came in 15 minutes before closing to get international driver's licenses for 3 of us. We registered…read moreat the counter and waited 15 minutes for our name to be called. The associate that helped us was super friendly and very efficient. She handled all three licenses in under 10 minutes. We were expecting to pay a convenience fee for using credit card, but found out it is only charges for DMW transactions so ended up paying $60 for 3 licenses on my credit card without extra charges.

I have been a customer of Mercury Insurance for many years for both my auto and home insurance. On…read moreAugust 14, 2026, I visited KCal Insurance Agency in Irvine to clarify some questions regarding my coverage, which was coming up for renewal. Unfortunately, the experience was very disappointing. The associates I initially spoke with did not appear to have adequate knowledge of the insurance matters I was asking about. Eventually, the Branch Manager, Bruce, stepped in. However, he was also unable to explain what endorsements were included in my policies and some other issues. Rather than addressing my questions or helping me understand my coverage, Bruce became hostile and rude, which I found particularly disappointing from someone in a management position. After spending more than 40 minutes at the office, I left without having my questions properly answered or my concerns clarified. I hope KCal Insurance Agency takes this feedback seriously and provides its associates with better training to ensure they can confidently and accurately address customers' insurance questions. More importantly, I believe the Branch Manager should set the standard for professionalism, courtesy, and customer service for the entire team. I sincerely hope KCal improves its customer service and professionalism so that long-standing customers receive the level of assistance and respect they deserve.

Simon is really responsible and knowledgeable for my case. He helps to solve my difficult case…read morereally fast. It is incredible.

My wife introduced me to Mike back when we just started dating. She spoke so highly of how…read morepersonable and hard working he was for the small portfolio she had at the time. Since then we have grown our accounts and Mike continues to deliver. He answers the phone after first ring and is thorough and detailed in his communications and explanations. We now have family members that have moved their savings to Legacy & Wealth, and they are also very happy with the results.

Mike is extremely prompt in response time and professional. He listened well to assess my current…read moresituation and gave me financial insight and honest feedback. He is friendly, easy to talk to and wants to set you up for success. I would highly recommend working with Mike to help serve your financial needs!

I worked directly with Carly, at Roland Gatti Allstate Insurance. Carly was an incredible help to…read moreget my insurance situation sorted out. AAA notified me that it will not renew my home insurance due to fire hazard (who's home in CA isn't in fire hazard zone?). I was with AAA for more than 25 years (home and auto insurance) never had any major claim. Carly, was truly professional, very patient with my dumb questions, and supper helpful to get me the right information, multiple quotes, educate me about insurers' credit rating, and help me get new home insurance, fire insurance, and yes, auto insurance. I truly give a 5-star rating to all aspects of my experience dealing with this office.

Exceptional service and very responsive! Carly is amazing with attention to detail, prompt follow…read moreup and always goes the extra mile to insure our family is taken care of with our insurance needs! Highly recommend!

I had a disappointing experience with Laura when I contacted her in August about moving my five…read moreState Farm policies (umbrella, homeowners, rental condo, auto, and jewelry) to her office. I had been with State Farm for five years and requested a brief, 20-minute introductory call before initiating a transfer. My email explained why I wanted to change agents. Yes, it discussed premium increases. But it also described specific servicing concerns: an alarm discount that took approximately three years to apply despite certificates on file, deductible changes I approved in writing that never appeared on subsequent declarations, and repeated unsuccessful requests for historical policy records. Those concerns were central to why I was looking for a different agency. Laura declined the introductory call and encouraged me to reconsider changing agents. Her response left me feeling that the servicing concerns I had described had been treated primarily as dissatisfaction with corporate rates. I replied to clarify that distinction and expressly acknowledged that her office might not be the right fit. State Farm's corporate escalation team told me I could change agents through the portal. I have since moved to another agent. UPDATE -- Responding to the owner's reply: Laura, you say my review does not reflect the full context. Several distinctions in that context matter. On declining a transfer: I am not disputing your decision not to accept my account or interpreting an agency agreement I have not seen. My follow-up actually began: "I respect your decision that your office may not be the right fit." But your email went beyond declining my business. You wrote: "I strongly encourage you to reconsider any move and revisit the issues with your agent." Declining to accept my account and encouraging me to return to the agency whose unresolved servicing problems I had just described are two different things. Your public response emphasizes the first without addressing my objection to the second. On reviewing policies you did not service: I asked for an introductory conversation before transferring. The assistance listed in my email was expressly introduced with: "If I move my policies over to you, I was hoping your office could help me with these items." I was asking whether your office would be a suitable fit and could help address those needs after a transfer--not asking you to take responsibility for my account before becoming my agent. On your response not being intended to characterize my experience as rate-related: Your email said: "In looking at your grievances, from my understanding, I believe they arise out of pricing/rate increase issues that go beyond any agent or agency's control." You then questioned how transferring agencies would solve "the issues at hand." That language broadly characterized my concerns; it did not distinguish the servicing problems from the pricing concerns. Explaining that agents do not control corporate rates did not address my concerns about requested changes, discount application, and access to records. Intent may have differed from the text, but the text is what I received. On "empathy can be subjective": My disappointment was not simply about whether an email sounded warm. It was about whether the concerns I actually raised were understood and addressed. I accept that you describe your intentions differently. That does not resolve the substantive disagreement about your response. On including your sales leader: I acknowledge that you copied Paul, and I thanked you for the introduction. For completeness, I also told him that I was already communicating with corporate about my records and that no action was needed from him. I am therefore not faulting him for failing to take action after that message. Copying him was a constructive step. But acknowledging that step does not mean I must agree with how you characterized my concerns or with your recommendation that I reconsider changing agents. My point is not that you did nothing; it is that the referral does not answer those criticisms. On privacy: I am not asking you to publish confidential policy information, coverage details, or another agency's records. My criticism concerns how you responded to my inquiry as a prospective customer. You were free to decline my business. I can acknowledge that and still be disappointed with how the inquiry was handled. I was looking for a different servicing experience--not an agent who could override corporate rates. That distinction is the reason for this review.

Our experience with Laura Hahamian and her whole team was extremely positive. They were all always…read moreprofessional and very responsive to our questions or concerns in getting us the right policies to fit our lifestyle and needs. We had only one minor home claim during our time with State Farm, and we were treated with respect, patience, and encouragement as we went through the process. We recently moved from California to Wisconsin (Not because we didn't love CA, but because of family), and we sought out a local State Farm Agent for our new house and autos here, because of the excellent experience in CA with Laura's office. I feel comfortable recommending this Agent to anyone wanting an insurance agent they can trust with their home and vehicles.

We have relied on NIA for our policies for several years, I highly recommend the office because of…read morethe attention to detail on what I need, explanation of coverage, plus the personal touch is very much appreciated I've been traveling, drove to Chicago, we needed to make changes and update my insurance cards, Ms Felix was able to do this same day, within the hour via email and text, saved us from a very uncomfortable trip Thank you Neighborhood Insurance for all your personal touches and professionalism

I met Rosie and Martin a few years ago, when they were kind enough to support my girls soccer club…read more They have a great program that gives back to the community. I have since reached out to them for guidance when it comes to insurance needs. Martin and Rosie are very knowledgeable about insurance, will be upfront with their clients and prospective clients and genuinely care for your best interest. You are not a number to them, you are part of their neighborhood and take care of you as such. You can always count on this dynamic duo to be present and engaged in our community. You are in great hands with the Neighborhood Insurance team.

Scott was very professional throughout my experience shopping for new home and auto policies. He…read morewas very quick to respond on any inquiries I had on my end. Not only was he able to save us money but improved the coverage we previously had with our past carrier. I would honestly recommend Scott for your insurance needs! Very responsible and works for you! Bernie

I reached out to Scott regarding auto insurance and he was very honest about what he could offer…read moreand ended up recommending that I go with another carrier, based on his expert analysis. I was very pleasantly surprised at his honesty and generosity regarding information on the insurance options in today's strange post covid climate. He later spoke to me to answer questions I had about recommended coverages, even though I would not be a client in the short run. I would highly recommend working with him. Exceptional integrity and customer service!

Lawrence and his staff of Farmers Insurance are reliable, dependable, professional and a pleasure…read moreto work with. The team ALL have Excellent Communications Skills and detailed to get things Right the FIRST TIME! I would recommend that you get a complimentary assessment of the Risks and your nsurance Needs to be 100% certain you are adequately covered for ANY potential liability claim[s].

Lawrence is an extraordinary insurance agent and will go above and beyond to take care of you. As a…read morereal estate agent and mortgage broker, I have a lot of clients that need to secure a homeowners insurance policy for their home. When the time comes, I am happy to recommend Lawrence and his Farmers office. Lawrence and all of his associates are professional, knowledgeable, and respond very quickly to inquiries. They are extremely flexible with the quotes they give and will always make adjustments to meet the homeowner's needs; that can include adjusting deductibles, coverage amounts, or premium amounts. I have worked with plenty of insurance companies throughout my career, and I can say with certainty that I wholeheartedly trust Lawrence!

Nayeli and her team are great. They helped us understand what was in our best interest for an area…read moremy partner and I know nothing about. I would recommend her anyone needing business financial planning like we did.

Nayeli Ballesteros is extremely knowledgeable. She is extremely patient and took the time to…read moreexplain the process of financial planning. You can tell right away from meeting her that she absolutely loves her work that she does. She didn't see me as just another $$$. I truly feel as though Nayeli had my best interests in mind as we were sitting down to discuss my financial plan. I can truly say that I am much more knowledgeable and confident at this time after having consulted with Nayeli. I actually have a bit of a vision now and the future doesn't seem as scary in terms of my financial outlook. If you're thinking of financial planning now or in the near future, please don't hesitate to give Nayeli Ballesteros a call. (951) 264-7556. You won't be disappointed. She is always quick to respond with a text or phone call. Thank you, Nayeli.