The worst display of customer service I have ever encountered. The associate was yelling in the…read morebackground while trying to talk to a different associate. She then got on the phone and hung up on me. She did not care to be patient when working through challenges with an anxious dog. I asked for a manager who was equally as bad. The level of bias was alarming.

A great visit with the fresh Ollie's brand. They always have what I need. I will be back!read more

I've been going to pet world for about 5 years now but as of 2025 management needs to step up. I'd…read morelove to change this review but I'd need to see: 1. The holding policy clarified. One day they told me an animal can't be held for pickup. The next time they said they'd write NFS on it and wait for the manager to call back. The animal sold in the meantime. 2. I have left an in-person call-back number twice now because the manager would not pick up their phone when I had a specialty question. I have gotten no communication. 3. The voicemail of the store to accept messages. There's not a posted email, you cannot message the store on FB, and the answering machine is full. There's no way to get a hold of the business. I love shopping local but management like this is going to push me to online ordering from cheaper places that actually respond.

Best place in Rochester for anything fish related. Knowledgeable helpful staff. Only place I have…read morefound live brine shrimp.

Friendly, helpful staff in a cute building stocked with everything we've needed for our cats. Love…read moresupporting a local shop instead of one of the chains!

The dog grooming here is outstanding! Dylan is phenomenal. Every time I bring my 70 lb Goldendoodle…read moreto her, he returns looking spiffy, happy & perfect! The owner, Lisa and her employees are always so friendly & helpful!

This store has the feel of an old time neighborhood store. I love shopping in here. Everyone is…read morevery friendly and helpful.

Great customer service! Personalized, knowledgeable and happy! Quite refreshing!…read more Always a great selection of products from high end to affordable.

Would go back evey time Best customer service ever , staff…read morecan answer any questions I have a new puppy and the staff was able to help me fine the right dog food and went above and beyond

The store is very well organized and the people working seem knowledgeable about the fish/plants,…read moreanimals here. We've bought rocks, plants, driftwood, gravel, and now a fish.

I'm deeply disappointed and heartbroken over the treatment my dog Ace received at PetSmart. After a…read morerecent grooming appointment, Ace came home with a wound on his neck that he kept scratching and crying over. The area was raw, irritated, and clearly painful. When I reached out to the store, they failed to take responsibility. Despite there being a veterinary clinic on-site, Ace was never examined or given care. I requested an incident report, and though I was told I'd receive a call back, no one followed up. I eventually received a refund, but that doesn't undo the pain and stress this caused Ace. This isn't about money -- it's about accountability, animal safety, and trust. Grooming should never result in injuries, and every pet deserves to be treated with care and compassion. I'm sharing this so other pet parents know to inspect their pets immediately after grooming and demand proper documentation if something goes wrong. Ace is healing now, but PetSmart has lost my trust. #PetSafety #PetSmartReview #Negligence #AnimalCare #GroomingSafety #JusticeForAce The manager has failed to provide an incident report

Pet groomer Spencer told me my 5 month old puppy was "extremely difficult to manage" during the…read morebath & brush and would need to charge me an extra fee. I would've been ok with the fee and the comment in general had this been said differently. She looked like she just did not want to be there and it made me so uncomfortable that I ended up taking my pup to another Petsmart and had a GREAT experience. Turns out he has some difficulty with the dryer portion of the bath. Work on your customer service and don't work at a dog grooming place if you don't love dogs ...

Spent half an hour today at about 2:00, picking out plants, signs all said 25% off. Got to the…read moreregister to pay and order two bags of manure. I was told the plant sale was only for "members" and when I went to have the manure loaded in my car, I was told it was out of stock. Back to the register to get a refund, where the clerk had the nerve to ask me to wait as my transaction would take too long. I have NEVER had a pleasant experience at this location. The Palmyra store is much better.

They do not stand behind their nursery plants. Last year, we purchased two Yankee Doodle lilac…read moreplants which are dark purple flowers but when it flowered this spring, it had white flowers. Not at all the look we planned for this garden. They refused to refund or replace the plants because they said the incorrect label was the fault of their supplier. A reputable company would have made it right with THEIR customer and dealt with their supplier separately. Very poor management and total lack of customer service. A waste of $80 for us and will never shop there again. BEWARE...YOU MAY NOT GET WHAT YOU PAY FOR!

Everything went well! The staff is very professional, knowledgeable and love animals! They help…read moreyou make choices in accessories if needed. Not pushy! They are patient and no matter how many times I called, they were kind. Jeff, the Owner is the most dog wise person I have ever met. He picks up the puppies from local breeders no matter what the weather, weekly. The website is easy to navigate. They keep the shop spotless! The puppies play in groups. It is a total joy to do business to get the new member of your family from Allie's.

We bought a beautiful bred Imperial ShihTzu from Jeff at Allie's Pet corner! We have her AKC…read morepapers and all the PIN numbers, needed to have litters if wanted. We had a beautiful Shih Tzu for 16yrs. Daisy fits our home perfectly

I've had a couple of great experiences with taking my dog for grooming appointments to the Penfield…read morelocation. I wish I had taken her name but I think it's Ashley. She is so kind and you can tell she loves the animal. I will continue to take my dog there.

Love this store and its staff. You can rest assured they are knowledgeable on the many different…read morefood brands of dog and cats and other little creatures. Highly recommend this store. LS