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    Pet Relocator

    4.9 (22 reviews)
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    Services - Pet Relocator

    Pet transportation

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    My "Portugal" pup!
    Ron B.

    I just had my Korean Jindo dog moved from Chicago to Porto, Portugal and Deana was amazing! She was VERY detailed and organized, getting all information necessary and with plenty of time to spare. She handled my many phone calls and emails, helping me understand the entire process completely. During the trip, I received emails and pics of my dog, which was really appreciated. It all went very smoothly, and it was a huge relief! My dog is completely fine and assimilating into Portuguese life VERY nicely. And, they were very fairly priced. There was an instant comfort level when first meeting Deana on the phone. This is one of the best decisions I've ever made--and I'd do it again with Deana in a heartbeat!!!

    Chris A.

    What prompted you to seek Pet Relocator services? Since our dog Cuda is one of the restricted breeds on American airline flights, we wanted to look for a reliable and credible relocator company. Why did you specifically select Pet Relocator for your pet's travel? We heard good things through social media about Pet Relocator. We also heard they shipped the same breed dog before so their experience is what helped us choose Pet Relocator. What made you believe that Pet Relocator was the best for achieving your desired result? Working with Crystal gave us confidence in Pet Relocator because of the confidence and competence of the procedure in pet travel. How did Pet Relocator help you with your concerns for your pet's travel? Every question was answered. Replies on e-mail was quick. Even on the weekends there was communication about flying Cuda. All of the documentation was gathered in a timely manner without seeming overwhelming. Were our communication and requirements defined well? Yes. Communication was great via e-mail and over the phone. Everything required on our end was explained in detail so that we understand the process as well. If a potential client was on the fence about whether to work with Pet Relocator or not, what would you say to them? I would 100% recommend Pet Relocator. Crystal and the team were there every step of the way to ensure Cuda's travel. They not only took care of Pet Relocator's portion but also collaborated with Shindogs for her travel from Korea. The trip was complex, Cuda flying from California to Amsterdam to Korea and with a final destination in Guam. The whole process went extremely smooth and now we are reunited with Cuda here in Guam.

    Max and Mom in hotel at Oslo, just after his arrival 3

    We just relocated from Denver, CO to Stavanger, Norway in June 2021, and used Pet Relocator to help us transport our dog Max. They were wonderful to work with, answered all of our questions and made us feel very secure that he would be well cared for on his journey. Trying to figure out how to transport him here was probably the most stressful part of our whole move, and we could not have been more pleased with Pet Relocator's services. Max arrived in great condition (though a bit bewildered) and is adjusting very well to his new life :) Thank you Deana and Cassandra for all your help in ensuring our precious cargo arrived safely!

    Our dogs Lucy and Lana when they made it to our new place

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    Ask the Community - Pet Relocator

    Review Highlights - Pet Relocator

    I was really nervous as Rocky had never traveled before but Cassandra was very reassuring and explained everything.

    Mentioned in 12 reviews

    Read more highlights

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    Lucky Pet at Home Pet Services

    (9 reviews)

    The individuals in this business do not know how to connect with cats. One of my cats was so…read moretraumatized by the lack of understanding and neglect that he started hiding from people who came into the house after one pet sitting experience. I have had to hire a behavior trainer to help him overcome his fears of people coming into our home. Promises were not kept and notes are not taken. The individuals may have good intentions although there is a disconnect and lack of care that is alarming.

    Just wanted to post a warning to everyone since the owner of the Pet Care business is completely…read moreblowing us off after we filed a complaint. We have used their services multiple times and were always happy with the care our pets received. However, this time we were gone for between one and two weeks due to a family emergency. I made sure to buy enough hay and food for all of the animals. When we were returned, the hay level was almost exactly at the same level it was before we left, making it immediately obvious the animals were not being given hay (2 guinea pigs and a rabbit). The rabbits food was at exactly the same level it was before and the kitten and guinea pigs were both out of water. We have a kitten as well who has severe separation anxiety and we told the sitter this and that they needed to make sure they took time to play with the kitten (the previous sitters with this service took time to play with the kitten and we often got really great pictures of the kitten.) No pictures at all and when we returned the kitten SCREAMED for almost 2 hours and was very distressed. Again, immediately obvious that she was blatantly ignored for the entire time we were gone. The sitters are supposed to fill out "pet logs" each time they are here. Some nights this was not even being done until the next morning when I would reach out to the owner of the business to inquire where it was. We also have a camera and noticed some days it would never detect any motion at all, suggesting there were days the sitter did not even enter the home to care for the pets. We reached out to the owner immediately with the concerns. He told us he'd "look into it" and would call us back. He never did, and instead charged our card and assessed a late fee. Afterwards, I reached out to the owner once again and did not get a response. What started as a complaint against a specific sitter has now grown with utter disgust at how this owner has fielded a complaint. Charging our card and hoping we'll go away is not how you "look into" issues. I am grateful that none of our pets were dead when we came home, but I think if we'd been gone much longer they would have been. Stay away from this pet care company. Instead of responding to us in any capacity, the business owner decided to take to my negative Google Review and Gaslight me via an owner response claiming "we would have let the sitter go if you reached out". We did. Multiple times. And that isn't the point. You charged our card AGAIN after everything happened. Pathetic. Do better.

    Rogers Pet Care - I decided to post this review, because I was doing the clean up and found the card, brought up bad memories.

    Rogers Pet Care

    (9 reviews)

    This review is way overdue; Several years ago, I hired Matt Rogers to pet sit my Pug for couple of…read moreweeks in a stay home basis;we live in Southern California. we had a trip coming, and few days before we left on our trip, I took my dog to the vet for a check up and regular vaccines; I also asked one of my sisters to stop by once in a while to check on Rocky ( my Pug). In one occasion, she stopped by to check on Rocky and I do not know until know what is what she found out, that she had to fired Rogers. I messaged her from abroad, and she only told me that she had arrived, and found my dog in a bad condition, and she just said " I think that guy is nuts", I asked her what happened, and she did not want me to worry about; she continue to say... I am sorry, however, I had to ask your dog sitter to leave; Rocky is not doing well, I will be taking care of Rocky now. She took my dog to the vet. We were about to return from our trip. When we finally got home, Rocky was still not feeling well; his rear was very sore, inflamed; he was very stressed out, he looked sad; very different than the way he usually was. I asked my sister what is what she found out when she came by the house to check on my dog, and she just told me, "I do not want you to stress out more, however, I think that guys is nuts, do not hire him again". I never found out what is what she saw, or in what condition she found my dog? The pet sitter was staying over- night at my house; so I have no idea what went on. My dog never recovered, his personality was drastically changed, he looked sad and afraid; he was not longer the happy playful dog. I was devastated and feeling guilty that I hired some one else to take care of him. My sister was the one who usually took care of my dog every time we went out, however, this time I did not want to bother her, and decided to hire a pet sitter. Totally regret it!

    I had to go out of town for a little over a week over the holidays, and looked at options to book…read moremy cat, Dexter, into a pet "hotel". I did some research online and stumbled across Matt at Roger's Pet Care. I was very glad I did. Matt took the time to come over and meet Dexter prior to my departure, and within the first few minutes I could tell he really loved animals. He was courteous, took copious notes on Dexter's care, and I felt really comfortable having him watch Dexter while I was away. His pricing is very reasonable, and he even sent me a few photos of my little guy throughout the trip to let me know he was okay. I highly recommend Roger's Pet Care if you don't want the price, hassle, and stress put on your animals by boarding them while you're away.

    Pet Relocator - pettransport - Updated May 2026

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