Amazing vets. Dr. Tracy saved my dog's life when she had a tumor that was blocking her from eating or drinking. Gave us many more years with our girl. We wouldn't take our pups anywhere else. read more

4/24/23 I was using Pet Care Specialist. I did not like that they would always take my dog(s) from me and out of the exam room to do any type of medical exam, nail trims, or screenings. It was not always like that. Both my dogs became very scared when going there. I could hear my dogs barking, and whining while they were in back being "worked on". Which ever dog was left with me in the room would always get very upset while hearing the other one whining. Both dogs would always come back to me scared. PCS told me BOTH my dogs are over excited and difficult to work on. They said I would need to DRUG BOTH my dogs before bringing them in the future. My shepherd loves people. You can literally maul this dog and touch this dog anywhere on it's body, between toes, in the mouth, ears, tail, stomach, anywhere. He's 5 yrs old and has always had his nails trimmed every month. He has never so much as even barked at the vet while being handled. Our old vet back in NH did get lots of doggie kisses though. Our coonhound is new to us so I believed PCS as I have never seen how he actually behaved with them or how he was being handled by them. I decided to listen to my dogs and realize something was just not right with how they were "handling" my dogs in the back out of my sight. Glad I moved my dogs to Redstone Veterinary. read more

Being a new resident of Columbus, NE, I was in need of a groomer for my dog. I asked for recommendations on where the best place in town was to get your dog groomed and more often than not, I was referred to Pet Care Specialists. The first time I called to ask questions about their services, I spoke to 3 different employees (2 of which were groomers) and no one could give me direct answers to my questions about pricing and grooming packages. Despite that negative experience, so many people swore that they were the best groomers in town, so I went ahead and scheduled an appointment. His first grooming appointment was in April. His haircut was okay. I wouldn't say it was bad, and my experience with the staff was way more positive than the first time I had spoken with them. So I went ahead and scheduled my dog's next appointment 3 months out, considering they get booked fairly quickly. Fast forward 3 months... No schedule reminder. I am luckily organized and had the appointment on my phone calendar and remembered so I called to make sure my appointment was still on, which it was. So I go in to drop my dog off for his appointment at about 7:50am. The woman at the front desk was very short in her demeanor and barely took any time to make sure we were both on the same page about what was being done. 8 hours later... I still had not received a call that my dog was finished. Getting worried that maybe my phone number was not correct on their end, I called and asked about getting phone calls when grooming appointments are complete. The answer I got was that I have to specify that I want a phone call when my dog is done.... Completely absurd response. They tell you to drop your dog off between 7:45am-8:30am on the day of the appointment and that is it. There is not a scheduled "time" for the grooming, just a scheduled day; therefore, how are you supposed to know when to expect to pick up your animal? So I rush to pick up my dog, not knowing how long he has been done. I walk in, and there are a couple of customers that were waiting on the bench for their pet and then me. I was not greeted ONE SINGLE TIME. When the receptionist is finally ready for me, she tells me my total and it was higher than the time before, so I thought that maybe my dog had some difficult mattes and therefore got charged for the extra time it took (which is customary at most groomers). Once she gives me the official receipt, I see that my bill was higher because my dog received a vaccination - WITHOUT my consent. When I questioned the receptionist about this, I was immediately greeted with an attitude that suggested that I was bothering her, but to be honest, I don't care! I asked if they had my correct phone number on file, and they did, and then wanted to know why I didn't receive a phone call to inform me that he needed a mandatory bordetella vaccine. Just to clarify, I am not against my animal being up to date on his vaccinations, however, they did not know if he truly needed the vaccination. The medical records I provided from my previous vet did not specify if the vaccination was a 6 month or 12 month bordetella vaccine. Therefore, why would you not to call to clarify?! Regardless, they refunded me for the vaccine and apologized, however, his haircut was uneven and there were pretty large spots that were missed on his legs and hind end. In short, I will be finding a new groomer that respects me and my pet and will be consistent with communication and information. read more

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