I asked them to shorten trousers and the promised collection time was 2 pm the following day. They did not have the trousers when I showed up claiming that they sent the trousers for "pressing" somewhere off site. They should not have taken the job or made a promise if they could not deliver. Terrible service. Never ever use them. read more

My experience with Perkins is consistently great. Excellent quality and presentation with great customer service. Strongly recommend. Having been in the area for a long time, this is without doubt the best dry cleaners in Hampstead. read more

Absolutely the worst experience I have ever had with a business ever. Over priced, horrible customer service, and the manager has no grip for his legal responsibility to resolve a complaint. I took my leather jacket to them on the 24th of January and it was due by the 4th of February. In the 4th, I called and was told it wasn't ready and it would be another week. I then moved areas and the next time I was able to collect it was April 11th. The jacket had not been cleaned, and I was due to leave the country on the 14th so they offered to rush it out and said they would deliver it to me on Thursday night in time for my flight. When it was delivered - it still had spots. They apologized and said to call when I got back in town and they would collect it for another cleaning. At this point I had little confidence in them to clean it but thy refused to give me a refund and so I had little choice. They collected it again on the 20th of April and assured me "one week" and it will be returned good as new. I called one week later and was told "no one told you one week, it takes 2 weeks always for leather jacket cleanings" which I said was not what I had been told, and the manager very rudely said that I just had to wait. No apology, just that I was wrong and it wasn't ready. I called 2 weeks later and asked where my jacket was, and was told they could deliver it 4 days later. This back and forth continued for weeks, them refusing to deliver at a reasonable time for me, unwilling to deliver to my work address during business hours, no apologies and adamant that they would not refund my money. It is now nearly 6 months from the original drop off date and after being told yesterday that the jacket would be delivered today, I called this morning to confirm. I had to press to get a delivery window and was told 3-5pm. At 4:40pm I called and asked where the delivery was. I was told he was on his way and it would be there soon. I then informed him that I planned to file a complaint against him and he told me he was calling the delivery driver to tell him to come back and that I could collect my jacket from the store if I'm going to file a complaint. I told him that was blackmail, and he hung up on me. I took a cab to the store, a 40 minute journey, and arrived at the same time the van did with my jacket in tow. I told the manager this was the last opportunity to make this right and refund my money, and he refused. I have since hired a consumer protection solicitor to pursue legal action. This manager was told over and over again that he was violating the consumer rights act of 2015 and he had a legal obligation to resolve this, and he dismissed me and said "we are not talking to you anymore". The worst part is - the jacket still has spots!!! After 6 months and countless hours I'll never get back, my jacket is STILL not done! This business believes they are untouchable, they are not accountable to their customers and will do nothing to make it right if they mess up, and will relentlessly tell you that you are the one who is wrong about what they told you. Avoid them at all costs. read more

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I have used Perkins on several occasions and I get more disappointed each time. Besides being overpriced, they never have the items ready on time and the customer service sucks! Avoid at all costs! read more

Hampstead Perkins Review Went in with a silver suede skirt with silver embellishments to get the zip replaced - went back a week later and the zip that was put in was HUGE and GOLD. It was so unattractive and cheap looking - how can someone who works in such a profession have such a lack of attention to detail? I said to the tailor it was unacceptable and that I can't have a zip that is GOLD on my silver suede skirt, his response was "I don't have a silver zip" Don't ask a customer to pay £25 for a zip replacement if you put a big, gold, eye-sore of a zip on a silver skirt. He says come back next week... Next week my partner goes to pick up my item, he returns empty handed. The zip had been changed but it was now a SMALL GOLD ZIP. "It is silver" the man said. My partner said the tailor was impolite and unhelpful. 10 days later we pick up the skirt - which finally looked good - with a small silver zip. Unfortunately, no apologies or refund for the now month long service for zip replacement. I now use ZIPJET (highly recommended) and my extended family who used Perkins in Marylebone now have converted to ZIPJET too. That's around a £2000 per annum loss of custom from myself, partner and extended family. read more

Dropped off a jacket last week Wed to get the cuffs on both sleeves mended. Perkins agreed to have the jacket ready by the coming Sunday as I needed the jacket for an overseas trip I was taking the day after. At around 5pm that Sunday the jacket was not ready. Staff (a young lady) offered no explanation and said there was nothing she could do to help. Suffice it to say, I did not have the jacket for my overseas trip, which was the whole reason for going to Perkins as they promised it would be ready on the Sunday. When we went to collect it today (a week after dropping it off and the day after returning from the overseas trip) - the staff (who seemed to be the owner / manager) was unapologetic and refused to discount the price or take responsibility for the delay in having the jacket ready. When pushed for an explanation - he attributed the delay to a "misunderstanding". Not sure why a misunderstanding at their end was my problem, as they acknowledged that the jacket should have been ready that Sunday. After sternly questioning their refusal to acknowledge their responsibility for the delay, the best they could offer was a discount on my next visit! I did point out that there was unlikely to be another visit given their attitude and poor customer service. However, they remained undeterred. As such, we will never use Perkins again and would not recommend that anyone else use them especially if they need service on time. read more

Disgracefully poor level of service. No stars, and best avoided. Returned item with moths physically on it, and uncleaned after repeated complaints. Swans, a few doors down is a far superior service. read more

This place doesn't even deserve one star. The management are fake-polite -- until they ruin your clothing.

I moved into Belsize Park in October 2010 and placed a heap of dry cleaning (around £170 worth) with Perkins before I saw these reviews. After reading them I was naturally very concerned about what I'd get back! I needn't have worried. I don't know if there's been a change of management, or they've taken these reviews seriously, but the staff were charming, the cleaning was fine, and the repairs were good quality. I've never seen cleaning so carefully and generously wrapped - all the wire hangers were padded across the shoulders inside and out with tissue paper - and staff carried the cleaning out to my car for me and offered to collect for me in future, ensuring I had their card. I doubt they were doing this just because I'd paid a big bill. The only reason for not giving five stars was that, out of numerous items, they missed giving me one item back. I rang them the next day and they immediately recognised the item, assured me they would hold it for me until I could get there, and were very polite and apologetic about this error on their part. Maybe they've turned the corner? I will certainly use them again. read more

Awful rude people. They ruined my clothes and refused to reimburse me. They aren't a member of the trade services group so can't be held to account. They are liars and cheats read more

I was completely unsatisfied with the services of this dry cleaner. I gave 4 items including a jacket. When I got back the clothes, the colour of the jacket was totally faded. The worst thing is that the person with whom I spoke was very impolite and he never apologised for ruining the jacket. On the contrary, he was arguing that the colour was already faded when I gave them the jacket. Unprofessional and impolite. read more

Awful result from what should have been a simple tailoring job - on a new, expensive dress which needed shortening. The hem wasn't cut straight, the stitches crooked and the 'invisible' seem I requested was not what I had asked for at all, I will have to go to another dry cleaners/tailors to try to salvage the dress. Avoid at all costs. read more

I dropped my shirt off to be dry cleaned, a week later when I returned to pick it up - I was handed another shirt. I told Raj the owner (or manager) that this was not my shirt, he said he would sort it out. 3 months later - after going in there many many times, calling on the phone numerous times, I was told that this was my shirt and I must have it wrong. My shirt was black, size small, this one was blue, size large. I have had my clothes dry cleaned for many years and never I have I encountered such rude service and such an arrogant approach to customer service. This man could not have cared less whether my shirt was returned to me or not and was adamant I was wrong and this was indeed my shirt. (I think I'd know!). I would be very careful about using this drycleaner. read more