I called to have my unground pool closed. Brad made me an appointment for the week of 9/26. I called on October 1 as no one had come and since I shut my pool done that Monday it was now turning green. Stated they would be here by 10/2. They showed up and even though I TOLd Brad numerous times the am on 10/2 that I had a safety cover and I left it out they did NOT put it on. Called and they were closed. Almost $400 and no cover. Questioning if they even put the chemicals I paid extra for in the pool!!! First and last time worst than Surfside read more

I'm sitting on this beautiful Sunday afternoon next to my pool with its new liner. Gary, Randy and Brad AWSOME Job... On time ( as much as could be with all the rain we had this summer). But being a businessman I know there are uncontrollable factors. Professional, personal and timely great job HIGHLY RECOMMEND THIS COMMPANY. Jay H read more

I have been a customer of Periscope Pools for 15 years and would not use anyone else . Always helpful in scheduling appointments they open and close my pool every year no problem I have never really had a problem with my pool being serviced, at start up they bring the chemicals I need no problem. I would highly recommend Gary and Periscope Pools for all your pool needs !!! read more

We are currently in the process of purchasing a new home with an in ground swimming pool and reached out to Periscope to have someone come inspect the pool and make sure everything is working properly. The woman who answered the phone was very nice and said she would speak to Gary and call me back. I got a call back that he would be able to come inspect it and we agreed on a day and time and that he would give me a heads up so I could let the current homeowners know we would be going over. Gary showed up unannounced while the current homeowners were there so he left with no inspection of the pool. I called back the next morning wondering why I never heard from anyone the prior day and that is the story I got. The woman then told me he would be able to go the current day and again a no show with very poor communication. We are now left buying a pool with it not being inspected. I would never use this company for anything as it was very unprofessional and dishonest. We would've accepted a "no" that they could not inspect and moved on to another company. STAY AWAY! read more

We are customers since 2011 and never had a bad experience or bad service there - quite the contrary - no matter what went wrong with our 32'x16 inground, Periscope Pool was there to help in tbe most cost efficient way, our latest catastrophic event was a broken pump housings and instead of selling us a new pump altogether they were searching high and low for used parts and we were lucky enough to get away with used parts and directions supplied by them for $75 instead of $400+. Happy Father's Day to all your Pool Dads out there read more

We are customers since 2011 and never had a bad experience or bad service there - quite the contrary - no matter what went wrong with our 32'x16' inground, Periscope Pool was there to help in the most cost efficient way, our latest catastrophic event was a broken pump housing, instead of selling us a new pump altogether they were searching high and low for used parts and we were lucky enough to get away with used parts and directions supplied by them for $75 instead of $400 +, Happy Father's Day to all the Pool loving Dads!!! read more

I have been doing business with periscope pool in Leominster for many years 10 at least never have had any issues when I walk in to purchase . unfortunately after last winter our pool was in need of repair I hired Gary to do a repair. this has been the worst experience I ever had they have soured me from returning to do business with them DO NOT have repairs done by Periscope Pools VERY UNPROFESSIONAL ! Minus 1 Leominster · 1,124 mi (978) 537-3638 read more

I scheduled for my pool to be closed and inadvertently gave these guys the wrong dimensions. The new pool cover took well over a week to come in and in the meantime I received no updates and when I called to complain about y leaf filled, green pool, "Gary" told me not to be a wise ass about it. I will never do business with this business again and I would advise anyone looking to use them for opening or closing pools to do the same. read more

After the worst overall experience ever from snyder pool co.,my faith in effort,diligence,and honest customer service was restored by gary and randy. They pinpointed all of the problems,both mechanically,and chemically,and made what seemed to be an impossible fix 110 percent perfect and saved the end of my summer. I can't begin to thank them enough!!!! Emile S. read more

If there was a ZERO stars option that's what I'd give. I try really hard to keep my business local but never ever again will I give them $1 of my business. They lie about ordering things then pretend to be all incensed at the supplier when items don't come in when in fact they were never ordered. They also tell bold faced lies promising every day that today they will be out to do work or by the end of the day you will get a call, blah blah blah. It blows my mind that they can run a business with ZERO customer service and nothing but lies. Never ever again will I fall victim to their deceitful business practices. read more

Been doing business for 13 yrs with them with the original pool and liner!! Knowledgeable and friendly staff. Always get the water treatment right!!!!!!. just replaced liner with subcontractor 100% satisfied. Best prices around!! read more

We take them a water sample, they explain the results and write out steps to remedy any issues. They're very helpful. It's a nice small business with the personal touch. read more

I'd give them zero stars if I could. We called periscope when we had some issues with leaks in our underground pool lines. At first, they were courteous and prompt, and sent someone over to check our lines. They blew out the lines and found a problem with one line, closed it off and said "we'll come back soon and find the exact issue and fix it for you. " My husband promptly called the next day to schedule an appointment and they said "oh it's Fourth of July week next week, well fix it sometime after that." Two days later, we found a HUGE leak in one of the lines that he "TESTED" and said was not leaking (we had a river flowing up and out of our patio. We had to dig it up and fix it ourselves). Again, my husband called to tell them he was upset that he not only found a leak that they missed but they refused to schedule an appointment. Finally they said they would come "sometime during the week". Well, my husband called THREE TIMES and they "never knew when they were coming". Gary, who is the manager of the store, kept saying "I don't know, I'm just the guy at the desk!" If the manager doesn't know what his techs are doing, that is a HUGE red flag. Finally, I called back to cancel the appointment and Gary yelled at me and swore at me over the phone saying I sounded like someone who wasn't going to be happy no matter what. Well, I think they have me PLENTY of reasons to not be happy. Please please please save yourself grief and aggregation and go with another company. They are BBB registered, so I will be calling to lodge a complaint on Monday as well. read more

DO NOT waste your time and money with this company!! I called them in April to do an in-ground pool liner replacement. Gave them a deposit check and they cashed it the next day. I called them every two weeks to check in on when they would be scheduling my install, they kept giving me the same excuse over and over, the water table was too high in my area and I had too much ground water (no one had even been by to assess the amount of ground water I had). The only time I spoke with Gary the owner was when he came by to do the initial measurements. Even if he was right next to the phone in the store he wouldn't get on the phone, only pass messages along that there was some off and on rain storms coming up and he wasn't sure when he could schedule me. Mid-July rolled around and still no progress! My pool (which I had taken the cover off in April) looked and smelled like a stagnant lake and had many critters alive and dead in it, certainly an eyesore. I finally called and put some pressure on and the Gary that sits in the store said that my liner was sitting in the storeroom all ready to go. When I finally got them scheduled I called to confirm the day before and he told me that my liner hadn't been shipped yet even though he knows he told me they already had it in stock. Gary the owner finally called me, NOT to apologize for the months of delays I had had but to yell at me that he was uncomfortable completing the job. I asked for my money back and hired another pool company who had the liner in 1 week and were ready to install without the bullshit!! Save yourself the aggravation of dealing with this poorly run company and go somewhere else!!! read more