Pésima atención postventa. Muy mal educados. Si el perfume sale malo no quieren saber nada…read more Lamentable trato. No tienen clase pero son muy clasistas

Such a fun store! Really cool perfumes & colognes from Spain, Paris, Italy, around the world. High…read moreend, not what you'd find at department stores/ duty free. Would recommend if you're looking for a new fragrance!

I'll start off by saying that I'm staying temporarily staying in Madrid for work, don't have a…read moresuper deep understanding of native Spanish culture (since the male manager insisted not practicing proper hygiene is part of their culture) and therefore this review is catered for other travellers. I came to The Lab Room for a Brazilian wax given the place is located in an upscale neighborhood and therefore a high level of quality was expected. However, the experience was rather underwhelming and unsanitary. The therapist assigned to me did not wear gloves, or sanitize the area before waxing, or apply powder (to serve as a barrier between wax and skin), and double dipped (using the same spatula for the entire waxing process which enable your bodily fluids/blood splatter to enter the whole pot of wax that will be used by the next client). In short, she waxed it with her bare hands while also using wax that probably contains fluids from other clients earlier on. It was a "ratchet" experience that I did not expect from a place which markets itself as an upscale business. I have raised this concern to management. The male manager was rather dismissive, the female manager was nicer about it. I had a good 30 min chat with them. They insisted that it is "clean and hygienic" despite not using gloves or throwing away spatulas immediately after use, and insisted that such practices are common in Spain and that the temperature of the wax is sufficient to destroy disease pathogens (it was lukewarm at best). I'm unsure if this is truly a standard practice in Europe or if they are bluffing just to shut me up, but I want other travellers to be aware of this practice. Personally I could not accept the lack of hygiene protocols when dealing with intimate areas. For instance, another client might (hypothetically) be sexually active and does not practice safe sex, carries STDs/HIV/infections which could be passed on if hygiene protocols are not implemented properly. In the end, the female manager did not charge me for the service and tried to make amends, therefore 2 stars instead of 1.

From the owner: Beauty & Cosmetics for Body & Soul Beauty Salon…read moreDiseño De Cejas Hair & Make-up Manicura & Pedicura Masajes Holisticos Perfumes

Horrible customer service no emails returned . wanted to purchase makeup for my sister in Madrid…read moreusing my US credit card on line NOT ALLOWED

This is my go to place to buy great price perfumes! I've received freebies with purchase too!read more

From the owner: Diptyque, Byredo, Baobab, Lampe Berger, Carmen Kaiser, Ainea, Rigaud, Esteban Paris, Millefiori,…read moreCrab Tree Evelyn, Scottish Fine Soaps, VPA, Atelier Cologne, Mizensir... Todo el perfumado para cuerpo y el hogar: Velas perfumadas, eau de toilette, eau de parfum, lámparas cataliticas, difusores, par el coche, para el armario...

This store is the best Lush store I've visited on my many travels from Australia to Geneva, San…read moreFrancisco, London and beyond. The sales associates are extremely nice and welcoming. They are very knowledgeable on the products in store and I look forward to visiting again soon. Shout out to Frederico who was so so pleasant and conversed the entire time in English! Mind you he speaks several languages. His English is impeccable. Thanks to the other three sales associates who were just as pleasant. You were all gems and I appreciate your wonderful hospitality. Bye for now my Lush tulips!! See you when I return!!! Hasta pronto Buen dia Lush tulips! Enjoyed the visit last week at your wonderful Lush store 2/3/2016! As always I was not disappointed. I was given a lesson by one of the associates that showed me how to differentiate vegan products without any parabens or additives. I so enjoyed my time with you and loved the photos. Frederico the treatment at the lush spa was absolutely fantastic and I will, now have to make that my little treat each time I come to Madrid. I thank you all for your hospitality and love.....you are all amazing. See you all soon!!!!! I miss Madrid! Adios for now!! See you on my next visit! Muaaaah!

I walked into this store because I could smell its wonderful odor a block away. The employees are…read moresuper friendly and helpful. Everything in the store is unique and worth a visit.