The installer and service men are/were nice. Where I live, there are few options, and I am…read morecompletely happy with the service and the reliability. The few times it has gone down in the 4 yrs or so, it took only a phone call, and they reimburse you for any long-term outages.

From the owner: The fastest internet in Elko- 50 mbps download, 10 mbps upload for 99.99/mo.read more

I have used Lovelock Highspeed Internet for eight years (yes, they were NNIS before) and in the…read morepast the service was not always had good. However, the NEW owners have done a LOT of upgrades and are always working to make sure we have continuity of service without interruption. Outages have reduced by at least 90% to 95%, the speed I get is at or above what I am supposed to get and the latency is down to under 12ms. Talk about huge changes!!! This is such a completely different and a vastly better company than before!! They answer the service line 7 days a week now and are glad to help with any issue and answer anything I ask!! I feel like I know the owner of the business personally now as he is very friendly, knowledgeable, and eager to assist. There are not many companies that respect their customers like that. Another thing that makes company special is thay have fiber service in Lovelock and are expanding outside of Lovelock also. I'm so glad I get the personal touch anytime I call.

I had their wireless service for years and was 9 out of 10, now I switched to the Fiber to the Home…read moreservice, and it is 11 out of 10!!! I can't belive how low the latency is under 10ms, I get 500Mb x 250Mb ALL the time with NO slow downs at any time! My gaming is now perfect!! I highly recommend them hands down. My neighbor has T-Mobile and his latency is 50 to 90ms and during evening hours really slows down and he only gets about 40 to 50 Mb. I showed them my service and they are changing too and I get $25 for referring them.

Check out the pictures... So when you get this in the mail,…read moreyou think you are going to get TV and Internet for $44.99 per month, but when you get your magnifying glass out you can see it is $44.99 for TV and $44.99 for Internet, but that wasn't even very clear. So wouldn't that be $89.98. Well, when you call it come out to something like $120.00 a month and that is without equipment. So I don't know what the hell they are doing except it is very deceptive and disingenuous in nature. After I was shocked by the bait and switch I wanted to leave a complaint for the marketing department, but was transfered around and around until I was put on eternal hold. So my grade for Spectrum is an F- They just completely suck!

Moved in May 25 , promised by Spectrum to have internet installed for new home on May 28. They…read moreknew the couldn't install because they did have the facilities in place to set up service. It is June 18th and the new development Andy neighbors still don't have service. I went through High Desert Internet on JMay 31 and have had great service. Call them. Spectrum's leadership failed us and I plan on calling the Nevada Public Service Commission and filing a complaint. They are a public ally regulated company that let us down. Many of us depend on their services to earn a living to provide for our families. Their no big nte gritty or reliability when you work with Spectrum. When they tell you something based on my experience don't believe them. My real rating is zero.